BSOD while watching streams.

[paul232]

My pc after 2 months of stability started crashing with no stop, mostly when i was watching Dota 2 streams. I had similar problems back then which a AMD update solved.

It's a Windows 7 64bit 5 month old rig. I have an OEM version of Windows, installed when the pc was built.

Right now after one hour of crashing it runs smoothly. I updated it (many Framework updates) and re-installed Drivers. The error report attached is the same before and after the updates/re-install.

Thank you really much for the support.

 

[JMH]

* Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!



* Also remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files

 

[zigzag3143]

AFTER you have done what JMH suggests please do the following

Kaspersky is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

Update these drivers.

scmndisp.sys    1/17/2007 2:48:03 AM        fffff880`01475000    fffff880`0147f000    0x0000a000    0x45add4b3                        
DRIVER_BIN64    7/31/2007 9:05:51 PM        fffff880`0a174000    fffff880`0a17e000    0x0000a000    0x46afea7f                        
jswpslwfx.sys    5/15/2008 5:28:50 AM        fffff880`06d0a000    fffff880`06d17000    0x0000d000    0x482c1062

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads



Please run the update readiness tool and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

 

[paul232]

Hi, I thought I replied but somehow my post didn't make it to the forums. Maybe I wasn't logged in..

I did all that. Antimalware didn't detect anything and uninstalled Alcochol. I updated my system and generally took care of it. I have Kaspersky anti virus but it worked fine until yesterday.


The problem was fixed, until today when my pc re-started without a bsod the moment I tried to watch a video on youtube. Windows found some new updates on framework and I wonder if this has to do with anything

 

[zigzag3143]

Hi, I thought I replied but somehow my post didn't make it to the forums. Maybe I wasn't logged in..

I did all that. Antimalware didn't detect anything and uninstalled Alcochol. I updated my system and generally took care of it. I have Kaspersky anti virus but it worked fine until yesterday.


The problem was fixed, until today when my pc re-started without a bsod the moment I tried to watch a video on youtube. Windows found some new updates on framework and I wonder if this has to do with anything

If no BSODS please upload your event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[paul232]

Here is the event log.

 

[zigzag3143]

Here is the event log.

MORE THAN HALF INDICATE A CORRUPT FILE THAT SHOULD BE RE-INSTALLED.

http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab

 

[paul232]

I thought that may be the case. Also there was the same error about Ati tools in every restart. Running in safe mode, Windows found an error with my gpu drivers, so I re-installed them from scratch and deleted ATI tools driver once and for all..

If you meant something else from what I wrote, which is a speculation, I will gladly accept your help

Also I can't understand what the link you posted means : /

 

[paul232]

Here is the dump of a new crush.. This time, when I was watching a video, screen blacked and the audio continued until the pc restarted.. I start to fear that my gpu is faulty.


Edit: The pc continues to crash and the event log says: Audit events have been dropped by the transport. 0

I have no idea what this means and I didn't find any helpful thread via google..

 

[zigzag3143]

Here is the dump of a new crush.. This time, when I was watching a video, screen blacked and the audio continued until the pc restarted.. I start to fear that my gpu is faulty.


Edit: The pc continues to crash and the event log says: Audit events have been dropped by the transport. 0

I have no idea what this means and I didn't find any helpful thread via google..

Download the file from the previous link and install it

 

[paul232]

I did it and didn't fix anything : /

 

[JMH]

* Kaspersky is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

* "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[zigzag3143]

Here is the dump of a new crush.. This time, when I was watching a video, screen blacked and the audio continued until the pc restarted.. I start to fear that my gpu is faulty.


Edit: The pc continues to crash and the event log says: Audit events have been dropped by the transport. 0

I have no idea what this means and I didn't find any helpful thread via google..

Please update these drivers


scmndisp.sys 1/17/2007 2:48:03 AM fffff880`0186e000 fffff880`01878000 0x0000a000 0x45add4b3
jswpslwfx.sys 5/15/2008 5:28:50 AM fffff880`010a3000 fffff880`010b0000 0x0000d000 0x482c1062

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[paul232]

I had removed Kaspersky before my previous post. The temperatures are fine (around 40 C) and generally the case is really cool. I have updated these drivers 3 times by now : /

 

[JMH]

* Did you actually work your way through the troubleshooting steps in the link my Post 12?
If so post your results of the tests.

* Did you do what zigzag3143 suggested in his Post 7?

 

[paul232]

Yes I have done everything you told me to. I run Fur Mark and it crushed around 2 mins in a Stress test at 1920/1080 with a T = 77C. Edit: The initial Temperature of the GPU was 40C

Edit 2 : I also run a Blend test of Prime for 4 hours. When I tried to see what's going on, the pc crashed and according to logs, it crashed at exactly that time. I assume it has to do with the gpu since after 4 hours the screen was in a sleep mode and the pc crashed when I tried to awake it. It seems though that after a series of crashes after a hard shutdown, I'm able to run games and streams at the same time.

PC also crushed after an hour of stability when I tried to watch a video before the tests.

I attached the BSOD dump after the previous crash

 

[zigzag3143]

Yes I have done everything you told me to. I run Fur Mark and it crushed around 2 mins in a Stress test at 1920/1080 with a T = 77C. Edit: The initial Temperature of the GPU was 40C

Edit 2 : I also run a Blend test of Prime for 4 hours. When I tried to see what's going on, the pc crashed and according to logs, it crashed at exactly that time. I assume it has to do with the gpu since after 4 hours the screen was in a sleep mode and the pc crashed when I tried to awake it. It seems though that after a series of crashes after a hard shutdown, I'm able to run games and streams at the same time.

PC also crushed after an hour of stability when I tried to watch a video before the tests.

I attached the BSOD dump after the previous crash

Both of the below are from your 3/7 DMP file.

Related to jswpslwfx.sys Security NDIS 6.0 Filter Driver from Atheros Communications, Inc. 2007

Related to SCMNdisP.sys NDIS User mode I/O Driver from Windows (R) Codename Longhorn DDK provider Also 2007

 

[paul232]

I thought these 2 things were part of the Wireless adapter driver which I have re-installed 2 times.

I have no idea how to fix them if they are causing the problems. Sorry for all the trouble and thank you for the help you ve given me so far.

 

[JMH]

In situations such as yours often the quickest & neatest way to get your system back to running "normally" is to do a Clean Install.
FYI
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[paul232]

I was hoping I could avoid it but if that's what I need to then it's fine. However I am a little worried about my GPU since when I go to the Action Centre in the Control Panel (I accidentally went there yesterday) I found multiple cases of Video Hardware errors.

Thanks again guys.