Solved BSOD While watching video on Amazon.com error 0x0000003b

[kmeck22]

I was watching a video on Amazon Prime and I got a BSOD. I just built this system several days ago and this is the first BSOD I have run into. Attached is a text file of the BSOD properties I got from BSOD viewer. I am also including the .dmp file in a .rar in case you need that too. Please let me know if you need anything else from me! Any help is much appreciated!!!

 

[Arc]

Hi kmeck22.

A stop 0x3B is difficult to debug based on a single crash dump. As it is blaming the hardware, take some hardware tests .....

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Also it gives some hint of network failure. It may either the Killer Gaming failing itself or Avast is causing some blockage. Will decide about it after seeing the results of the hardware tests.
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*                                                                             *
*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000004, fffff880042975f8, fffff8800840cdd0, 0}

[COLOR=Red]Probably caused by : [B]hardware[/B][/COLOR] ( afd!AfdPoll64+557 )

Followup: MachineOwner
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[kmeck22]

Okay I will get on that tonight to see what I come up with! Thanks for replying and I will reply soon with the information you requested!

 

[kmeck22]

Something to also add is that I played some games last night "Firefall" for one of them, which is an MMO. I wanted to test the network along with the graphics since this game requires both to run and I didn't get any bluescreen issues. Something tells me this may be a problem with Avast interfering with the Killer Network. But I will still run the respective tests just to make sure.

 

[Arc]

Something tells me this may be a problem with Avast interfering with the Killer Network.

There is some hints about it in the crash dump, too, but not very specifically. Whereas the prima facie failure is the hardware. So we should concentrate on it first.

 

[kmeck22]

Will do. I will get back with results either tonight or tomorrow. Thanks again!

 

[kmeck22]

Attached are my temps I got from real temp. These temps match up with the MSI Command Center's as well. I don't believe it's a heat issues. I have 8 fans in the case not including the CPU fan.

 

[Arc]

It may not be a temp issue, but we need a overall view of the temps; just to be sure. Please do the Speccy as suggested.

 

[kmeck22]

Attached is the speccy summary of temps on my PC. Let me know if this is what you wanted.

 

[kmeck22]

How long should I run the Video card and CPU stress tests?

 

[kmeck22]

I ran furmark for 20 minutes straight with the recommended settings supplied by the directions you gave me. Ran fine with no hiccups. I also ran Prime95 for 2 hours and nothing happened either. I am going to run memtest tonight and run it overnight. I will post the results tomorrow.

 

[Arc]

OK, let us know the result.

 

[kmeck22]

The memtest completed. 9 passes, 0 errors. I have not experienced a bsod since that day. I would think I would have received some kind of result if something was seriously wrong, but I didn't. In my experience with infrequent BSODs it was a memory issue... But all 4 RAM sticks are the exact same model with the exact same specs.I am going to play some games tonight to see if anything happens. Any other suggestions will be much appreciated! Do you think it may be actually from the Killer driver conflicting with Avast?

 

[Arc]

Its relieving that RAM is not failing.

Next attempt, Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one just for a safety reason.

See how it is going.

 

[kmeck22]

I already have MBAM and ran a scan with that initially and it did not find anything. I also ran a scan with Avast and it did not find anything either. I am going to wait and see if it does it again before I uninstall Avast, because I have a paid version of it. I played some games last night without any BSODs. My next test will be getting on Amazon and watching a 2 hour movie to see if I can recreate it. If I can, then I will install MSE and uninstall Avast.

 

[kmeck22]

So it happened again. And I can recreate it with Amazon Prime videos. I watched a whole movie before it happened too. It happened during the credits of the movie. I can watch other 45 minute episodes of TV shows, but movies it for some reason doesn't like. I can play games with it and nothing happens either. This is so weird. Attached is the dump file so you can check it out...

 

[Arc]

As far as I have seen, APC index mismatches are caused by third party virus detection tools.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 1[/COLOR], {74f42e09, 0, 40, fffff8800b825b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
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[kmeck22]

I switched to MSE last night along with downloading the latest update to the Intel Smart Connect Technology Driver. I should have the latest drivers for all hardware on that system. I played the same movie on Amazon with MSE installed and did not get a BSOD. I also played a game without a hiccup. I am going to play a different movie tonight and we will see if I get another BSOD. Thanks for all your help thus far.

 

[kmeck22]

So I played an Amazon video tonight with MSE installed and no BSOD. This may have been the issue, but now my concern is with PC protection. Is there another free antivirus or paid version that you recommend that will give me better protection without blowing up my system? I just keep hearing horror stories about MSE and how little it protects. Let me know what you think. Thanks again for everything!!

 

[Arc]

With MSE and MBAM, you are secured.