BSOD while watching youtube video

[janderbar]

Was watching a fairly short youtube video, fullscreen 720p, clicked on the timeline on the bottom to rewind a bit, aaaaand bam.

Never had a problem with BSOD's since January 2012 when I built it, but I've gotten maybe 3 or so since I upgraded my CPU and graphics card in January 2014.

Let me know if you need any more information, thanks!

 

[koolkat77]

Welcome to the forum janderbar,

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

npf.sys Fri Jun 25 22:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
Driver Reference Table - npf.sys

L1C62x64.sys Tue Aug 24 15:14:01 2010 (4C738D59)
Atheros NIC driver
Driver Reference Table - L1C62x64.sys

athurx.sys Tue Jan 5 09:23:16 2010 (4B42B0A4)
Atheros AR9271 Wireless Network Adapter [br][br]Atheros driver also written for - TP-LINK 150Mbps Wireless Lite N Adapter
Driver Reference Table - athurx.sys

FNETURPX.SYS Sat Oct 4 08:27:02 2008 (48E6D476)
FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
Driver Reference Table - FNETURPX.SYS

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Please remove the software below! (Cause to bsods'!)

GPCIDrv64.sys Thu Jul 10 18:58:31 2008 (48760777)
Gigabyte Easy boost related driver
Driver Reference Table - GPCIDrv64.sys

AsrAppCharger.sys Fri Jun 11 12:37:12 2010 (4C11D998)
ASRock App Charger Likely BSOD cause - haven't seen recently (15Jan2013)
Driver Reference Table - AsrAppCharger.sys

Also uninstall Networkx software.

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

[FONT="Lucida Console"]Debug session time: Thu Apr 17 04:48:25.780 2014 (UTC + 6:00)
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime: 0 days 2:18:41.076
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+277ce )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+277ce
MaxSpeed:     3100
CurrentSpeed: 3093
BiosVersion = P2.10
BiosReleaseDate = 07/11/2012
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

From the dump file, we can see that the BSOD was caused by ATI driver but I would suggest we wait and you complete the steps given before and see if that helps.

Keep us posted.

 

[janderbar]

Thanks for the reply!

Regarding the drivers: I removed WinPcap, but I wasn't sure how to handle the rest. Driver Booster doesn't detect any driver updates, I can't find the middle two drivers to update, and I would like to keep the XfastUSB package.

I did the rest of the steps though, including the display driver wipe/reinstall, and I have nothing to report with regards to system errors, viruses, etc. It'll probably take a while to see if that did the trick or not, as the BSODs have been fairly scarce, but we'll see what happens!

 

[koolkat77]

Okay, will wait for an update

 

[janderbar]

Well that certainly didn't take long Just opened a youtube video and it happened again!

I had a video game running in the background, but it was only in the main menu and I normally don't have temp problems with it, so while I couldn't see my temps at the time I doubt that was the issue..

 

[koolkat77]

Uninstall your installed latest version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.

 

[janderbar]

Alright done, we'll see what happens (or preferably doesn't happen)