Solved BSOD while working in MS Office

[yakman58]

I have twice today experienced a BSOD episode that forced a reboot both times with the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have attached the minidump files for review - any help is greatly appreciated!

 

[Boozad]

Your Intel USB3.0 Hub driver has been flagged. It's old and could do with updating, check for an updated version here.

fffff880`0331b1c8  fffff880`0727d2f3
[COLOR=Red]*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys[/COLOR]
 iusb3hub+0x172f3

1: kd> lmvm iusb3hub
start             end                 module name
fffff880`07266000 fffff880`072c3000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
    Image name: iusb3hub.sys
    Timestamp:        [COLOR=Red]Mon May 21 08:21:36 2012[/COLOR] (4FB9ED00)
    CheckSum:         00057F89
    ImageSize:        0005D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[yakman58]

thanks! that did the trick!!

 

[Boozad]

Good to hear, glad your issue is resolved.