BSOD - Win32.sys

[Cael]

i was chatting on yahoo and looking thru ebay w/ a youtube music vid was playing when it BSOD.

attached are the dump files and Health report

im running Win7 Ultimate x64
rest for specs you can click view specs for it. sorry im not detailing it more but my back meds are kickin in.

 

[Cael]

Anyone know the cause as it did it again durring updates.

 

[mgorman87]

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

athrx.sys    Tue Jun 09 14:06:49 2009 (4A2EA4B9)

Update your Atheros driver - ATHEROS drivers for Microsoft Windows

Remove your virtual machine software for now.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat Jun 18 03:04:22.701 2011 (UTC - 4:00)
System Uptime: 0 days 17:48:41.808
Probably caused by : win32k.sys ( win32k+c3dd0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k+c3dd0
BiosReleaseDate = 05/26/2008
SystemManufacturer = Unknow
SystemProductName = Unknow
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[Cael]

ok after i updated to SP1.. an old bug Reoccured but im no longer BSOD'ing. when a device disconnects or is connected programs using sound are muted in the mixer.

 

[mgorman87]

ok after i updated to SP1.. an old bug Reoccured but im no longer BSOD'ing. when a device disconnects or is connected programs using sound are muted in the mixer.

I'm not quite sure what that means. Can you elaborate more?

 

[Cael]

i had a screenshot before but here i've attached it. this is what happens by the "bug"

see where under for "Florra" (im on FFXI at that moment, and the Program i use just shows the char name like that) its about @50 but its greyed out and held at a;lmost a muted level.

 

[mgorman87]

I wouldn't know the first place to start looking. I would post in the audio section and see if anyone can help out since this really isn't a bluescreen issue any more.