Solved BSOD Win32k.sys

[kado897]

Hi All,

Just had a BSOD while defragging my windows drive using Defraggler. Possible contributory factor CCleaner used to clean out various temporary files (not registry).

Files are attached.

Subsequent chkdsk and sfc /scannow ran clean.

 

[Jonathan_King]

Hello,

This is not the customary BSOD-analyst thing to say, but I suggest you forget about this one. I have seen BSODs occur during Defraggler and other defragmentation programs before, I haven't learned why yet.

The dump doesn't mention anything of significance, other than Defraggler was "on top" at the time of the crash; we knew that already though.

I see some drivers that could use an update, but I'd be surprised if they were the cause of this.

My advice: stick with the Windows defragment tool, and if you get more BSODs, we'll go from there. Trying to troubleshoot this one is more work than I'm sure is worth to you.

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar 26 08:55:00.648 2011 (UTC - 4:00)
System Uptime: 0 days 3:26:50.146
Probably caused by : win32k.sys ( win32k!GreBatchTextOut+35 )
BUGCHECK_STR:  0x1E_80000003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Defraggler64.e
FAILURE_BUCKET_ID:  X64_0x1E_80000003_win32k!GreBatchTextOut+35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[kado897]

Thank's Jonathan.

That was my feeling also.

FYI. I updated most of my drivers for the laptop a month or so ago from the HP site so they are probably the latest.

Keith.

 

[Jonathan_King]

If you want, I could post a list of drivers that could use an update along with the links to the updates; we would be going off-topic at this point.

Your call.

 

[kado897]

Thank's that would be useful.

 

[Jonathan_King]

Here goes...

iaStor.sys              Tue Oct 13 14:15:56 2009 (4AD4C3DC) - Intel Storage Matrix Manager
[URL]http://www.intel.com/p/en_US/support/detect/?iid=dc_iduu[/URL]

igdkmd64.sys            Thu Jan 27 11:57:05 2011 (4D41A3E1) - Intel HD Graphics
[URL="http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19906&ProdId=3231%E2%8C%A9=eng"]http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19906&ProdId=3231〈=eng[/URL]

Rt64win7.sys            Wed Jun 23 05:10:45 2010 (4C21CF95) - Realtek ethernet
[URL]http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false[/URL]

You might be able to find an update for your nVidia storage drivers, if you install the latest nForce package: http://www.nvidia.com/Download/index.aspx?lang=en-us

Those are the main ones.

 

[kado897]

Thank's Jonathan. I will look at these

 

[kado897]

Interesting. I ran the tool at the Intel site and the only driver it recommended replacing was the HD graphics not the Storage Matrix Manager. I installed the latest of that from the HP site in February.

 

[Jonathan_King]

Well good; let's see what happens now.