Hi
I've tried to get the debugger myself but the symbols are not loading from the MS server, could someone read the dmp file and help me with the issue I have?
I've just bought an i5 XPS 13 ultrabook, when playing simple games the laptop intermittently crashes. I think its the HD5500. I've upgraded the laptop to windows 10 from 8.1.
I've since uninstalled and reinstalled new drivers from the intel website, but the issue still persists.
I receive BSOD - SERVICE EXCEPTION (win32kbase.sys).
Many Thanks
I've tried to get the debugger myself but the symbols are not loading from the MS server, could someone read the dmp file and help me with the issue I have?
I've just bought an i5 XPS 13 ultrabook, when playing simple games the laptop intermittently crashes. I think its the HD5500. I've upgraded the laptop to windows 10 from 8.1.
I've since uninstalled and reinstalled new drivers from the intel website, but the issue still persists.
I receive BSOD - SERVICE EXCEPTION (win32kbase.sys).
Many Thanks
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell XPS 13
- OS
- Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
- CPU
- Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
- Motherboard
- Dell Inc. 0TM99H
- Memory
- 8.00 GB
- Graphics Card(s)
- Intel(R) HD Graphics 5500
- Sound Card
- Intel® Smart Sound Technology (Intel® SST)
- Screen Resolution
- 3200 x 1800 x 32 bits (4294967296 colors) @ 59 Hz
- Hard Drives
- SAMSUNG SSD PM851 M.2 2280 256GB