BSOD - Windows 7 64bit

[divina commedia]

Hi Guys,

My computer keeps on getting BSOD's every so often and I haven't been able to fix it.

Is there anything you could see that might be the cause?

I've attached the reports.

Thanks!

 

[x BlueRobot]

[COLOR="Red"]BugCheck C5[/COLOR], {22fd391, 2, 0, fffff80002bbf123}

Probably caused by : tcpip.sys ( tcpip!TcpRestructureHashTable+53 )

Usual causes:  Device driver, Memory

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

:info: Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Upload a .NFO file:

Start rb: > Type: msinfo32 > File, Save

 

[divina commedia]

I've enabled driver verifier, will check to see what happens.

Cheers!

 

[x BlueRobot]

Please also upload a .NFO file, this is a System Information file, which give details about drivers, services and programs which you have installed on your system. It will not contain any Product Keys or personal information.

 

[divina commedia]

Hi guys,

I had another BSOD but for some reason it did not go into C:/Windows/Minidump so I can't show it.

I've also uploaded the .nfo file, thanks!

 

[x BlueRobot]

Make sure it a Minidump has been configured:

• http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Update BIOS (if possible):

American Megatrends Inc. 0802, [COLOR="Red"]24/08/2010[/COLOR]

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

 

[divina commedia]

Hi, The BIOS is at the latest version already (that one).

Got another BSOD/dump as well.

Cheers for the help

 

[x BlueRobot]

[COLOR="red"]BugCheck 50[/COLOR], {ffffffff82e802cf, 1, fffff8800496ee95, 5}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

Could not read faulting driver name
Probably caused by : [COLOR="Red"]atikmdag.sys[/COLOR] ( atikmdag+158e95 )

2: kd> [COLOR="SeaGreen"]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`04816000 fffff880`05381000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="red"]Sat Feb 16 03:47:02 2013 (511F0136)[/COLOR]
    CheckSum:         00B1F650
    ImageSize:        00B6B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your graphics driver seems to be causing some problems, roll back to the WHQL driver, by using these instructions:

• http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

1. Download Driver
2. Start rb: Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[divina commedia]

I've installed the WHQL driver, will let you know if the issue is resolved!

Thanks

 

[x BlueRobot]

In theory, the latest WHQL driver, should be the most stable driver since it has been tested by Microsoft, but let's hope it's resolved the problem.

 

[divina commedia]

Hi,

I've got another dump file.

Cheers

 

[x BlueRobot]

[COLOR="Red"]BugCheck 24[/COLOR], {1904fb, fffff8800317e078, fffff8800317d8d0, fffff8800124cecd}

Probably caused by : [COLOR="red"]memory_corruption[/COLOR]

Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

memory_corruption doesn't necessary mean that a RAM module is faulty, it can also point to a object which corrupted the RAM at the time of the crash, for instance a corrupted driver or program. Paging files and the CPU caches can also be causes.

CHKIMG_EXTENSION: [COLOR="SeaGreen"]!chkimg -lo 50 -db !Ntfs[/COLOR]
[COLOR="Red"]3 errors : !Ntfs (fffff8800124cec3-fffff8800124cedb)[/COLOR]
fffff8800124cec0  85  d8  01 *80  00  48  85  c0  74  2f  84 *52  74  2b  48  3b .....H..t/.Rt+H;
fffff8800124ced0  de  7e  26  48  3b  df  48  0f  4f  fb  48 *09  bc  24  e0  00 .~&H;.H.O.H..$..

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

 

[divina commedia]

Hi,

I don't think the RAM is corrupted; I ran memtest86+ with multiple passes and it declared that nothing was wrong.

I have also checked my HDD's before using chkdsk and seatools a few months ago, but I'll try again.

Here's the crystaldiskinfo:

Thanks

 

[x BlueRobot]

Your S.M.A.R.T readings seem to be fine, and how many passes did you run MemTest for?

 

[divina commedia]

Hi there,

Sorry I haven't replied, I don't remember how many passes but it was for a day or so.

I've upgraded to windows 8 pro (hope that's not a problem) and I've attached some more BSOD dumps.

Cheers,

Jordan

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff960000deef2, fffff8801c7dacc0, 0}

Probably caused by : [COLOR="Red"]memory_corruption[/COLOR]

Usual causes:  System service, Device driver, graphics driver, memory

2: kd> [COLOR="SeaGreen"]!error 00000000c0000005[/COLOR]
Error code: (NTSTATUS) [COLOR="Blue"]0xc0000005[/COLOR] (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

[COLOR="SeaGreen"]!chkimg -lo 50 -db !win32k[/COLOR]
[COLOR="Red"]6 errors : !win32k[/COLOR] (fffff960000deec3-fffff960000deefb)
fffff960000deec0  8b  5c  24 *d0  8b  c3  bb  01  00  00  00 *cc  3b  5f  08  0f .\$.........;_..
...
fffff960000deee0  20  e9  6f *df  ff  ff  cc  90  90  90  90 *b0  90  90  90  90  .o.............
fffff960000deef0  ff  f3  48 *a3  ec  20  48  83  39  00  48 *ab  d9  75  06  48 ..H.. H.9.H..u.H

The above extension checks for errors with the modules of files and drivers stored within the RAM.

-->Memory:

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 7-8 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

-->What are the results of the hard-drive tests?

 

[divina commedia]

Hi,

I did as you said, and have no problems with the RAM after 7 passes.

The hdds (using seagate tools) were absolutely fine.

I've also more dumps so hopefully they will help!

Cheers

 

[x BlueRobot]

[COLOR="Red"]BugCheck BE[/COLOR], {fffff683fb223d20, 13c000006c229025, fffff8801e0a0850, b}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+312a3 )

Usual causes:  Device driver, Memory

A driver has attempted to write to a virtual memory address.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[vi7or129]

hi,

I've been having some BSODs in the last day or 2, and I've had a couple of different errors, mainly DRIVER_IRQL_NOT_LESS_OR_EQUAL

I have a Clevo w35_37ET with windows 7 ultimate x64, but i'm not very familiar with this type of errors, any help would be welcome. Thanks!

 

[x BlueRobot]

Please start your own thread, - BSOD Help and Support - Windows 7 Help Forums - and then follow these instructions again:
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html. Somone will be able to assist you with your problem.

Having different problems from different users just gets confusing.