BSOD windows 7 caused by msahci.sys.

[mudderz]

Is Windows 7
- x64
- Windows 7 Home Premium
- full retail version
- Full Retail = you purchased it from retailer (?)

- What is the age of system (hardware) (?)
- What is the age of OS installation (have you re-installed the OS?) no idk when i bought it
but its as old as windows 7 xD?

"its a windows 7 home premium, dell laptop 64-bit
processor is "Pentium Dual-Core CPU T4300 @ 2.10GHz 2.10
display is "Mobile Intel(R) 4 series express chipset family"
i have 4g ram" if it help at all- i didnt really understand the format given.

 

[Tekno Venus]

Could you please follow the directions posted here: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html so we can give you detailed advice

Stephen

 

[mudderz]

ok sorry

 

[Tekno Venus]

ok sorry

Don't worry. We just need it to help you!

 

[mudderz]

Done- and i ziped the folder and PERFMON report in the zip

 

[Tekno Venus]

Hi, please note, I'm new at BSOD debugging but am being watched by writhziden so don't worry!

Please remove the following software:

Advanced System Care 5

Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

I would also recommend uninstalling IObit Malware Fighter and replacing it with Microsoft Security Essentials - Free Antivirus for Windows. This will offer better protection and is less likely to contribute to a BSOD. If you want on demand malware protection I recommend Malwarebytes' Anti-Malware as this offers better protection.

The dump files you provided pointed to ntkrnlmp.exe as the cause. This is a system file and is very unlikely to cause a BSOD. As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Also check your HDD for errors using Seatools.

Report back the results please.
Stephen

 

[mudderz]

Hello, thanks for the tips. but i was having BSOD's even before iObit advance system care and malware fighter. someone else recommended them to me.

 

[Tekno Venus]

Please run the hardware checks as described above.

Also, even though you have had BSOD's before installing the iobit products, I strongly recommend you uninstall them. They are known to cause or contribute towards BSOD's.

Stephen