BSOD windows 7 HELP!!!

[stewart1]

Hello to all. I hope someone can help.

I have been getting constant "unexpected shutdowns" and tonight I have had the BSOD. I did not have chance to see what the error was. And I want to be able to upload the .DMP file for someone to have a look at.

It is driving me mad!! I have looked on my system for the .dmp file and it is showing at about 3 gig!!! Surely this cant be right- can it?

Anyway I tried the tutorial with debug and I must admit, I got a bit lost with it.

Please can someone let me know what this huge .dmp file is and where the small one is so I can upload it for someone to look at.

Thank you.

 

[JNCable]

Did you look for the .dmp file in windows>minidump?

 

[stewart1]

Okay. I have realised why the dump file was 3 gig. It was the memory dump file. Sorry, new to all this. Here are all my mini dump files.

I hope someone can tell me whats going on.

Thanks.

 

[H2SO4]

Okay. I have realised why the dump file was 3 gig. It was the memory dump file. Sorry, new to all this. Here are all my mini dump files.

I hope someone can tell me whats going on.

Thanks.

These are difficult to "read" for reasons that have nothing to do with the actual crash, and it's impractical for me to try to work around the problem presently.

As a suggestion, set the DisablePagingExecutive registry value to 0 (zero), reboot, and then attach more minidumps as crashes occur. Reference:

DisablePagingExecutive

(When all this is done, undo the registry changes. Your machine is most likely not endowed with massive amounts of free physical memory, and this change will make things slightly worse in the short term, but it'll make dump analysis easier.)

 

[stewart1]

Thank you for your reply.

I have only just been able to have a look at replies as I have been at work.

I will do this and give you an update.

Thans again,

Stewart

 

[usasma]

This outdated driver frequently causes BSOD's in Win7 on Asus motherboards.

ASACPI.sys Sun Mar 27 22:30:36 2005

Visit the Asus website and download the Win7 version of the Asus AISuite for your motherboard.

 

[kampa]

If I may jump in: I tried that one (experiencing similar problems) and downloaded the AISuite but... once it is installed how do update ASACPI? No function in the AISuite seems to allow such operation...?

 

[usasma]

It should automatically replace the old ASACPI.SYS with the new one. To check it, navigate to C:\Windows\System32\Drivers and check the date on the ASACPI.SYS file located there.

 

[stewart1]

Hi folks.

Thanks for your input to my problems.

Unfortunately work only allows me to check in when I can. I have changed my registry setting as suggested, and have kept it that way until something happens. I hope that was right at least.

I will go to ASUS site and update.

Now this may have nothing to do with anything, I am not the expert here, you all are, but I have to say, I have a lot of "unexpected shutdown problems when I leave my pc downloading for a prologned period of time. I use internet download manager.

Anyway, if that is info is useful then great. Why is it such an enigma??


Thanks again for all your help so far.

Stewart.

 

[stewart1]

Ahhhh! Another Blue Screen! If anyone can take a look at it for me, and hopefully tell me whats wrong, I'll buy them a pint!

Thanks,

Stewart

 

[H2SO4]

Ahhhh! Another Blue Screen! If anyone can take a look at it for me, and hopefully tell me whats wrong, I'll buy them a pint!

Thanks,

Stewart

Were you perhaps working with a firewire device at the time of the crash? Accessing files stored on an external HDD connected via firewire, or downloading video from a camera?

 

[stewart1]

Yes I was. Thank you for that. Can you tell me why my other dump files were difficult to read?

Do I need to do anything because of my blue screen error?

Like I said in an earlier post, most of my unexpected shutdowns were whilst I was using my download manager. I just want to know if this can be discounted or not. Is it worth me posting my specs?

Thanks for your quick reply.

Stewart

 

[stewart1]

Oh yes, I owe you a beer!

 

[H2SO4]

Yes I was. Thank you for that. Can you tell me why my other dump files were difficult to read?

This one is "difficult to read" also, for reasons which have absolutely nothing to do with your problem, so I'll spare you the in-depth technicalities.

Do I need to do anything because of my blue screen error?

Like I said in an earlier post, most of my unexpected shutdowns were whilst I was using my download manager. I just want to know if this can be discounted or not. Is it worth me posting my specs?

The specs are always almost entirely irrelevant when dealing with crash issues. I mean, don't get me wrong - post away - but it's not like your crash is occurring because "you don't have enough RAM" or "that processor is not a good fit for that mobo", or anything along those lines.

Can you tell me more about the firewire device please? Disk? Camera? Does the "download manager" dump stuff onto an external firewire-connected HDD perhaps?

Thanks for your quick reply.
Stewart

No problem. When it's all done I'll get you to pour that beer down the DVD drive and FTP it over

 

[stewart1]

Hi again.

My firewire is for my camcorder device. This has not been on for a while, connected I mean. I connected it last night to finish home movies off.

The firewire is connected to the pc constantly but is rarely used.

My download manager is Internet Download Manager. It downloads to external hard drives. Never internal drives.

They are connected to a usb hub.

Do you need to know what external drives they are?

Pouring now......

 

[H2SO4]

Hi again.

My firewire is for my camcorder device. This has not been on for a while, connected I mean. I connected it last night to finish home movies off.

The firewire is connected to the pc constantly but is rarely used.

My download manager is Internet Download Manager. It downloads to external hard drives. Never internal drives.

They are connected to a usb hub.

Do you need to know what external drives they are?

Pouring now......

There's something strange about the dump types your machine produces and it makes analysis quite challenging. To get around that, I'd like to have a copy of the kernel (file) from your machine. Normally, it's against "best practices" to send bits of the OS around, but in this instance it's morally OK because I say so (and because I'm only using it for troubleshooting!)

Can you please zip up this file from your machine...Windows\system32\ntoskrnl.exe ... and upload the zip archive to someplace like megaupload or rapidshare.com, then send me the link as a private message.

There is absolutely nothing "private" in your copy of the kernel, and in fact it is identical to millions of others, but the machine I'm on right now is different and I don't have access to that file.

 

[stewart1]

Hello again H2SO4.

Sorry I have taken a while to reply. Kids and roast dinner to sort out!

I really appreciate your help with this. I will pm you in a couple of hours once I have got the kids sorted!

It will be great to know what is wrong and how you did it!

I have much to learn.

 

[H2SO4]

Hello again H2SO4.

Sorry I have taken a while to reply. Kids and roast dinner to sort out!

I really appreciate your help with this. I will pm you in a couple of hours once I have got the kids sorted!

It will be great to know what is wrong and how you did it!

I have much to learn.

The crashes described by your minidumps are complex, and there may be more than one root cause. However, here's what the latest one looked like - the one which made me think of firewire involvement:

Call Site
nt!IopCompleteRequest
nt!KiDeliverApc
nt!KiApcInterrupt
nt!ExReleaseFastMutex
61883!Av1394_BusResetWorkItem
nt!IopProcessWorkItem
nt!ExpWorkerThread
nt!PspSystemThreadStartup
nt!KxStartSystemThread

I don't know enough about this code or about firewire itself to understand the significance of the "bus reset work item", but the implication is that the connected firewire device and/or its driver are involved in the crash.

Hence, can you please detach all firewire peripherals temporarily (the cables can stay - I'm only keen on the devices themselves being disconnected), and then monitor the situation. I doubt that will stop all your crashes, but it's important to simplify the situation as much as possible.

After that, please upload more minidumps as they happen, and please don't remove the DisablePagingExecutive=1 setting for now.


=======================================
It's also a good idea to pre-emptively update some of the older drivers, although I don't have any direct evidence of their involvement:

start end module name
fffff880`00c00000 fffff880`00c1a000 SI3132 Thu Oct 04 04:39:29 2007 (4703E1E1)
fffff880`00c7a000 fffff880`00c85ae0 PxHlpa64 Tue Dec 11 10:49:01 2007 (475DD06D)
fffff880`00ff7000 fffff880`01000000 SiWinAcc Fri Jun 15 10:02:02 2007 (4671D6FA)
fffff880`015e3000 fffff880`015f7380 pcouffin Wed Dec 06 01:39:30 2006 (457584A2)
fffff880`01675000 fffff880`01685000 vmstorfl unavailable (00000000)
fffff880`0168d000 fffff880`01695000 SiRemFil Thu Jun 21 05:42:10 2007 (46798312)
fffff880`01b3a000 fffff880`01b5d000 ehdrv Fri Sep 11 15:12:55 2009 (4AA9DC57)
fffff880`01bf5000 fffff880`01c00000 VMkbd Sat Aug 15 09:32:48 2009 (4A85F420)
fffff880`026bf000 fffff880`02791000 eamon Fri Sep 11 15:12:19 2009 (4AA9DC33)
fffff880`027b2000 fffff880`027de000 epfw Fri Sep 11 15:07:43 2009 (4AA9DB1F)
fffff880`03c00000 fffff880`03c0b000 Epfwndis Thu Apr 09 22:43:20 2009 (49DDED68)
fffff880`03da5000 fffff880`03de9000 atkv9891 Sun Mar 22 01:48:32 2009 (49C4FE40)
fffff880`04472000 fffff880`0447a000 vmnetadapter Thu May 22 20:33:57 2008 (48354C15)
fffff880`0447a000 fffff880`04484000 VMNET Thu May 22 20:33:54 2008 (48354C12)
fffff880`044f3000 fffff880`04514000 AtiHdmi Fri Jul 24 16:33:11 2009 (4A6955A7)
fffff880`0497d000 fffff880`0498d000 epfwwfp Fri Sep 11 15:07:43 2009 (4AA9DB1F)
fffff880`04a3e000 fffff880`04a46000 ASACPI Mon Mar 28 13:30:36 2005 (42476C4C)
fffff880`04a47000 fffff880`0505e000 atikmdag Tue Aug 18 13:05:47 2009 (4A8A1A8B)
fffff880`051da000 fffff880`051ec000 L1E62x64 Thu Jun 11 16:45:22 2009 (4A30A802)
fffff880`0621d000 fffff880`06229000 vstor2_ws60 Tue Dec 02 06:26:32 2008 (49343A68)
fffff880`063e2000 fffff880`063eb000 UltraMonUtility Fri Nov 14 12:10:30 2008 (491CD006)
fffff880`063eb000 fffff880`063f5000 vmnetuserif Sat Aug 15 08:12:59 2009 (4A85E16B)

What the heck is PxHlpa64.sys? That's the second time in as many days. Do you recall installing "MusicMatch" SomethingTHingy jukebox software?

The stuff in pink is VMware. Again, no direct reason to blame it, but could you perhaps uninstall it if you don't absolutely need it in the next few days?

 

[stewart1]

Hello H2SO4,

I will disable those as you advised and keep you posted. That music thing maybe my winamp.

Thanks for all your help so far.

Stewart