BSOD Windows 7 Professional x64

[Jimmys83]

Hi,

can you please tell me if the BSOD caused by software or by hardware problem?

The related files can be found attached.

System info

- Windows 7 Professional - x64
- The system came with Windows XP Professional
- Full retail version
- Almost 2 years
- Age of OS installation almost 5 months

Thanks in advance.

 

[CarlTR6]

Hi Jimmy and welcome to the forum. I am sorry you are having problems.

Error code A, IRQL_NOT_LESS_OR_EQUAL. Usual causes - Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Kernel base = 0xfffff800`03003000 PsLoadedModuleList = 0xfffff800`03240e50
Debug session time: Mon Oct  4 11:57:01.961 2010 (GMT-4)
System Uptime: 0 days 0:08:07.912
Loading Kernel Symbols
...............................................................
................................................................
.........................................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800030932b3}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[B]Probably caused by : nvlddmkm.sys[/B] ( nvlddmkm+100108 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030932b3, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ab0e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+ae3
fffff800`030932b3 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  msnmsgr.exe

IRP_ADDRESS:  ffffffffffffff89

TRAP_FRAME:  fffff8800937bec0 -- (.trap 0xfffff8800937bec0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800937b6d8 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030932b3 rsp=fffff8800937c050 rbp=0000000000000000
 r8=fffffa800413fd50  r9=0000000000000080 r10=0000000000000002
r11=fffffa8003fe7b90 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!IopCompleteRequest+0xae3:
fffff800`030932b3 488b09          mov     rcx,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003072ca9 to fffff80003073740

STACK_TEXT:  
fffff880`0937bd78 fffff800`03072ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0937bd80 fffff800`03071920 : 00000000`00000000 fffffa80`03f88e10 fffffa80`00000000 fffff880`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`0937bec0 fffff800`030932b3 : 00000000`00000001 fffff880`0937c030 fffffa80`20206f49 fffffa80`04085b60 : nt!KiPageFault+0x260
fffff880`0937c050 fffff800`030500c7 : 00000000`00000001 fffff880`0ff0a8cd fffff880`0ff08c00 00000000`00000000 : nt!IopCompleteRequest+0xae3
fffff880`0937c120 fffff800`03026bb5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`0937c1a0 fffff880`0ff23108 : 00000004`00000002 00000000`00000000 fffff880`0937d030 fffff880`0ffb3e32 : nt!KiCheckForKernelApcDelivery+0x25
fffff880`0937c1d0 00000004`00000002 : 00000000`00000000 fffff880`0937d030 fffff880`0ffb3e32 fffff880`0937c220 : nvlddmkm+0x100108
fffff880`0937c1d8 00000000`00000000 : fffff880`0937d030 fffff880`0ffb3e32 fffff880`0937c220 00000000`00000004 : 0x4`00000002


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+100108
fffff880`0ff23108 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  nvlddmkm+100108

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c0d6fd7

FAILURE_BUCKET_ID:  X64_0xA_nvlddmkm+100108

BUCKET_ID:  X64_0xA_nvlddmkm+100108

Followup: MachineOwner
---------

The dump blames nvlddmkm.sys which is your video driver. This driver is up to date and may not be the real cause.

You have a number of out of date drivers on yours system. Some are really obsolete. Out of date third party drivers can cause memory corruption and crashes. The following drivers need to be updated, especially those in red font.

ADIHdAud.sys Mon May 18 13:31:55 2009 - Lenovo ACPI Virtual Power ControllerLenovo Support & downloads - Home page

agrsm64.sys Mon Apr 06 17:31:06 2009 - Agere Systems Soft Modem part of LSI Logic - Support and Downloads

ATSwpWDF.sys Tue Jul 07 14:13:43 2009 - Swipe Fingerprint Sensor USB Driver - AuthenTec, Inc. OEM - none at http://www.authentec.com/default.cfm. Try to update this one from you motherboard or computer manufacturer's site.

cpqbttn64.sys Mon Apr 20 10:40:33 2009 - HP Tablet PC Key Button HID Driver. HP® - Laptops, Desktop, Printers, Servers, and more.

e1y62x64.sys Fri Jun 12 21:16:42 2009 - Intel(R) 82567LM Gigabit Network Connection http://downloadcenter.intel.com/Default.aspx

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver HP® - Laptops, Desktop, Printers, Servers, and more

rimmpx64.sys Thu Jun 25 04:04:18 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com. Try your computer manufacturer's site. If no update is avaialble, you may have to uninstall this card card reader and upgrade to one compatible with Win 7.

rimspx64.sys Thu Jun 25 03:13:43 2009 - See above
rismcx64.sys Mon Jul 20 05:30:52 2009 - See above
rixdpx64.sys Thu Jun 25 03:38:50 2009 - See above

seehcri.sys Wed Jan 09 03:41:35 2008 - Sony Ericsson Device 0016 (likely a phone) Sony Ericsson - Support - Softwaredownloads

sncduvc.SYS Wed May 09 03:17:09 2007 - Suyin USB 2.0 Webcam driver OEM - none at 實盈股份有限公司. This webcam is way obsolete. If there is not an updated driver available, uninstall it and upgrade your webcam.

snp2uvc.sys Wed Oct 08 02:14:20 2008 - See above.

How to up date drivers:

- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

Work on these drivers, especially those in red font. If you need help, please post. After you have updated these drivers, reboot and run your system. Let's see how it does. If you get another BSOD, please upload the dump. We will see if taking care of these drivers helps your system's stability.

 

[Jimmys83]

Thanks CarlTR6, i will wait for your answer.

 

[CarlTR6]

Jimmy, I have finished. Post if you need help.

 

[Jimmys83]

Thanks for your help and for all the information.

Hp has a softpaq download manager where it can find which drivers & software are installed in your pc and it can search for updates. I run it and 4 updates were appeared. I installed them and i also update my BIOS firmware.

I will work and see if any BSOD appears again.
If yes, i will look for rest drivers updates.

 

[CarlTR6]

Good work!! That seems to update the keyboard button driver, the touchpad, and the webcam. If you get another BSOD, we can look at the drivers again. Let us know in a couple of days how your system is doing.

 

[Jimmys83]

Hi CarlTR6,

the system is doing just fine!

Thanks your help!

 

[CarlTR6]

You are welcome, Jimmy. That is good news, indeed. Thanks for reporting back.

 

[Jimmys83]

Hi guys,

i just got a BSOD when i clicked on a youtube video in facebook. The related infos can be found below:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1032

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002EA6746
BCP3: FFFFF880086F4B60
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


In addition i have attached the dump and sysdata file.

 

[writhziden]

Jimmys83, please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html and start a new thread.

 

[Jimmys83]

writhziden, i did follow the instructions for BSOD from the above mention link.

BSOD - Posting Instructions​

For help with Windows 7 BSODs, follow these steps, create a new thread in the Crashes and Debugging forum, and add your dump files zip as an attachment.

If you have already made a thread, please go back to your original thread and post a new post in your original thread with the zip file/s.

Please do not make a new thread if you already have made one on this subject. Please post in your existing thread.

 

[writhziden]

You may want to scroll down on that page and follow the full instructions; while the .dmp files themselves provide 70-80% of the information we use, the rest of the information is important for us to provide specific instructions.

You still need to start your own thread, as well.