Solved BSOD Windows 7 Ultimate 64Bit / HD 7850 CSGO Competitive

[echung1992]

Hey guys, everytime i started CSGO (Counter-Strike : Global Offensive) competitive, in the middle of the game, I always get a BSOD indicating something about atikmpag.sys. I have try doing the expanding the directory of ATI driver files using CMD and renaming the drivers from SYSTEM32 to atikmpag.sys.old and I am still getting this problem. Thanks in advance!

My Info:
Windows 7 64-Bit Ultimate
8GB RAM
HD7850
SAMSUNG EVO 120GB SSD
Z87-GD65 Gaming Motherboard

I have provided the minidump and the DM Log Collector files for analyzing.

Minidump: 102815-3915-01.zip
DM Log Collector: ERIC-PC-28_10_2015_144306_02.zip

 

[axe0]

Hi echung1992,

Welcome to the 7forums.

As the crashes are 0x116 it is focused on the graphics.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

 

[echung1992]

For now, I am going to marked it solved, but i'll keep this post updated, if more problems ensues.

 

[echung1992]

I would like to update this thread with the SAME problem but different minidump as the same problem is still happening.

 

[axe0]

Please make sure there is no dust inside the case.
Please make sure the GPU is properly seated, if necessary reseat it.
Please note the temperatures of the GPU when idle and under load.

Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

 

[echung1992]

GPU Temperature (Idle): 50-53 Degree
GPU Temperature (Loaded):70-80 Degree
I have checked everything and it seems fine. Another thing I wanted to point out is that I only get a BSOD if i run CSGO again after it crashes, otherwise I am fine and I never get a BSOD when I am not playing CSGO.

 

[axe0]

Have you tried reinstalling the game?

 

[echung1992]

I have tried reinstalling the game.

 

[axe0]

This will be a thing for tomorrow in the morning, I am pretty tired and need a fresh pair of eyes and a clean mind before suggesting something.

 

[echung1992]

Alright, no problem and thanks!

 

[axe0]

What are the CPU temperatures under load when playing the game?

 

[echung1992]

I am not too sure, is there any way to check it out?

 

[axe0]

There are quite some programs like Speccy and HWiNFO that help you with it.

 

[echung1992]

I downloaded HWiNFO and I am completely confused using this program. I couldn't find out where the CPU temperature is. Sorry, because I am not a PC-friendly.

 

[axe0]

When you open HWiNFO, click on sensors only and search the CPU

 

[echung1992]

I have uploaded the log file for you to check. The temperature seems pretty standard to me. I am starting to think that I installed the drivers incorrectly since you mentioned a driver issue but the thing is I downloaded my driver from AMD. I don't know what I did wrong.

 

[axe0]

An excel file of HWiNFO is not clear for me, because there is a lot of data I don't understand and only the temperatures are important.

You haven't done anything wrong, if you used the DDU the installation should be proper.

 

[echung1992]

CPU Temperature is about 60 degrees basically.

 

[axe0]

When idle or under load?

 

[echung1992]

When underload, for Idling it is 40 degrees.