BSOD with 0x116 when viewing videos on youtube

[MrNils]

This computer has been giving BSOD errors for a while, but I got it today when I was trying to view a video on Youtube.

Also sometimes getting a 0x3B error with stdriver64.sys

How should I proceed to fix this error?

Your help is greatly appreciated!!!!!

--Nils

 

[essenbe]

hello MrNils, welcome to Seven Forums, I will try to help you with this. I noticed a question mark beside Custom Build, was there a reason for that? Did you download the motherboard from Asus' web site or from the driver disk included with the board? The Web Site will always have more up to date drivers than the disk. If you would, please go to the web site and see if you can find any updated drivers. In your dump files, the most reoccurring driver seems to be

stdriver64
start             end                 module name
fffff880`04b27000 fffff880`04b43000   stdriver64 T (no symbols)           
    Loaded symbol image file: stdriver64.sys
    Image path: \SystemRoot\system32\DRIVERS\stdriver64.sys
    Image name: stdriver64.sys
    Timestamp:       [COLOR=red]Thu Mar 17 19:17:45 2011[/COLOR] (4D82A4A9)
    CheckSum:         0001A464
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which, as you can see, is very much out of date. From looking at your system specs, I see no sound card so assume it is one of your motherboard sound drivers. What it is , Sound tap driver Upper Class Filter Driver v2.0.0.0 It should be on your motherboard's web site unless it is a third Party Driver in which case it can be updated from the vendor's site or from Record Streaming Audio - Streaming Audio Capture Software

The other drivers listed as causes were

atikmpag
start             end                 module name
fffff880`04913000 fffff880`04972000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Apr 29 21:48:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Graphics driver

[COLOR=red]amd_sata[/COLOR]
start             end                 module name
fffff880`01106000 fffff880`0111e000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        [COLOR=red]Wed Nov 06 00:10:20 2013[/COLOR] (5279DD4C)
    CheckSum:         0001D188
    ImageSize:        00018000

Your AMD Sata Driver which should be able to be updated from your motherboard's web site Motherboards - SABERTOOTH 990FX - ASUS Please make sure this is your Motherboard.

 Rt64win7
start             end                 module name
fffff880`04100000 fffff880`04185000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 01:33:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC and should also be found on your Motherboard's Web Site.

Please update those drivers and after you finish please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know if you see any difference in performance after that. If you update your graphics driver, please do it in the following manner.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

 

[CoastalData]

Hello,

Thanks for your help! MrNils is a good friend of mine, and I remoted to him and helped him to register and post; I, actually, left that question mark in there because I couldn't remember if it was a custom build but I think that yes, it is. Via the GFI Advanced Monitoring Agent, I show the sound card as a Realtek High Definition Audio, so I'm pretty sure that it is onboard. I'm not familiar with the NCH software; it looks non-free, but I take it that it comes with audio drivers? We'll try the mobo drivers first... I cannot be sure if he ever did get updated drivers from the site, but I do think that he tried recently to get more recent drivers for the video card without success. Looks like the bios should be updated, too, but I'd be hesitant to attempt that remotely, so he'll likely need to chime in for that.

Personally, I'm just getting over an awful stomach virus, and am starting to not feel so well again, so you'll likely not hear back from me again until tomorrow, but I'll continue to monitor and help him along as much as I can.

Thanks again for your help!

--Jon

 

[essenbe]

No problem at all, I'm about to give it up anyway. If you have any questions I can answer or help with, feel free to ask.

Just so you are aware, if you respond with a new post I will be notified. If you edit a previous post I will not be notified. So, please always respond in a new post.