BSOD with browser open

[richamarsh]

Started Having BSOD with XP
Upgraded to Windows 7
Changed Hard Drive, Power supply and Video card
Error occurs mostly with browser open
worse with IE than Chrome
Have used driver verifyer
Have re-installed Windows 7
And performed diagnostics on hard drives
problem(s) seem(s) to be over my head
please advise
thank you

 

[Boozad]

Can you run the DM Log Collector again and post up the new logs in your next post, the logs you've provided are incomplete and are missing some important files we need for analysis.

 

[richamarsh]

ne log

new log attached
not: some of the failures in August were due to a hard drive cable

 

[richamarsh]

new failures with log

Failed twice since last post
first failure was when I opened several tabs in the same window (chrome)
failed when switching tabs
bsod froze after physical memory dump
let machine stand unplugged for 5min
copied memory dump after restart and got another bsod right after copy completed
no browser open
restarted machine
latest log attached
thank you

 

[Boozad]

Sorry but there are still files missing out of your logs.

 

[richamarsh]

here we try again

new log attached
file looks larger

 

[rampflash]

bsod with browser open

Reading your post on bsod while using your browser , i can relate to what is happening to your computer i also have the nvidia geforce 6200 installed on a dell dimension 2400 i am using it for basic computer use,hell its 11 years old not good for much else.but your problem lies with the video driver used with the geforce 6200.first make sure you uninstall the onboard video drivers and also disable the hardware as well,then install the nvidia driver 7.15.11.7824,it is a vista 32bit driver,but it is the only driver that has made my geforce 6200 stable after trying every driver available on the nvidia website.i was having the same problems you were now they are gone.you should be able to google the driver number and download the file from there,good luck by the way dont buy geforce 6200 again .......it is junk

 

[richamarsh]

thank you,
your solution may be worth a try, but i think my problem(s) goes deeper than that.
I think it's best to wait for my dm log to be reviewed and then take a more systematic approach

 

[Boozad]

The systeminfo and msinfo32 files are still missing from the logs. Can you try the alternate method provided in the posting instructions.

 

[rampflash]

bsod with browser open

i still believe the problem lies with your video card ,the geforce 6200 is an old orphaned nvidia video card with a history of issues.google the card and you will see.test my theory by removing the card and enabling the onboard video if available.if the computer doesnt crash the 6200 is the problem.or you can test by using another video card if available.

 

[richamarsh]

OPTION TWO: SF Diagnostic Tool
upload complete
I have previewed,
systeminfo and msinfo32 are present
rampflash: video driver may be part of the problem, but I expect there's more issues
Boozad: thanks for being patient with my incomplete logs

 

[Boozad]

Right, we got there. Unfortunately it shows your installation is counterfeit as you have an ACER PID on a retail MSI motherboard.

  [FONT=&quot]Host Name:                 GX5050[/FONT]
  [FONT=&quot]OS Name:                   Microsoft Windows 7 Professional [/FONT]
  [FONT=&quot]OS Version:                6.1.7601 Service Pack 1 Build 7601[/FONT]
  [FONT=&quot]OS Manufacturer:           Microsoft Corporation[/FONT]
  [FONT=&quot]OS Configuration:          Standalone Workstation[/FONT]
  [FONT=&quot]OS Build Type:             Multiprocessor Free[/FONT]
  [FONT=&quot]Registered Owner:          Richard[/FONT]
  [FONT=&quot]Registered Organization:   [/FONT]
  [FONT=&quot]Product ID:                [COLOR=Red][B]00371-OEM-8992671-00004 ---> ACER PID
[/B][/COLOR][/FONT]
  [FONT=&quot]Original Install Date:     7/24/2014, 9:19:47 PM[/FONT]
  [FONT=&quot]System Boot Time:          10/21/2014, 4:37:02 PM[/FONT]
  [FONT=&quot]System Manufacturer:       Compaq Presario 061[/FONT]
  [FONT=&quot]System Model:              PL317AA-ABA GX5050 NA480[/FONT]
  [FONT=&quot]System Type:               X86-based PC[/FONT]
  [FONT=&quot]Processor(s):              1 Processor(s) Installed.[/FONT]
  [FONT=&quot]                           [01]: x64 Family 15 Model 15 Stepping 0 AuthenticAMD ~2411 Mhz[/FONT]
  [FONT=&quot]BIOS Version:              Phoenix Technologies, LTD 3.06 , 8/20/2004[/FONT]

Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave in unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.

 

[richamarsh]

Wow!
This helps me in more ways than you know.
I will re-post when I have this first issue corrected.
thank you!

 

[Boozad]

You're welcome.

 

[richamarsh]

new os
new failure
new log

 

[Boozad]

You need to update Windows to include Service Pack 1 through Windows Updates.

  [FONT=&quot]Host Name:                 RICHARD-PC[/FONT]
  [FONT=&quot]OS Name:                   Microsoft Windows 7 Professional [/FONT]
  [FONT=&quot]OS Version:                [COLOR=Red][B]6.1.7600 N/A Build 7600[/B][/COLOR][/FONT]
  [FONT=&quot]OS Manufacturer:           Microsoft Corporation[/FONT]
  [FONT=&quot]OS Configuration:          Standalone Workstation[/FONT]
  [FONT=&quot]OS Build Type:             Multiprocessor Free[/FONT]
  [FONT=&quot]Registered Owner:          richard[/FONT]
  [FONT=&quot]Registered Organization:   [/FONT]
  [FONT=&quot]Product ID:                00371-177-0000061-85374[/FONT]
  [FONT=&quot]Original Install Date:     10/22/2014, 7:25:01 PM[/FONT]
  [FONT=&quot]System Boot Time:          10/22/2014, 9:04:30 PM[/FONT]
  [FONT=&quot]System Manufacturer:       Compaq Presario 061[/FONT]
  [FONT=&quot]System Model:              PL317AA-ABA GX5050 NA480[/FONT]
  [FONT=&quot]System Type:               X86-based PC[/FONT]
  [FONT=&quot]Processor(s):              1 Processor(s) Installed.[/FONT]
  [FONT=&quot]                           [01]: x64 Family 15 Model 15 Stepping 0 AuthenticAMD ~2411 Mhz[/FONT]
  [FONT=&quot]BIOS Version:              Phoenix Technologies, LTD 3.06 , 8/20/2004[/FONT]

 

[richamarsh]

failure when installing program (audacity)

completed windows mandatory updates
browser has not caused failure (only freeze)
new failure
new log
all files appear to be present

 

[richamarsh]

corrected problem with sound card
failed with multiple tabs in active browser
new logs
thank you