Solved BSOD with Bug Check: 000000A

Jesse Williams

New member
Member
VIP
Local time
1:13 AM
Messages
1,944
Location
Pell City, Alabama 35125
This is an ongoing problem that I have been having with my Windows 7 Laptop. I believe, it crashed with Bug Check: 000000A instead of going into sleep mode.

Here is my dump logs.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa80118bb178, 2, 1, fffff80002adfce5}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2b81 )

Followup: MachineOwner
---------
Same as before - update the WinCap filter driver, or uninstall the software.

WinPcap · Commercial and Community Support
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Okay. I will see what I can do tomorrow. I will post back if I can't get it to update or don't understand.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
It is not letting me download the latest version, because I need to remove the older version that is installed on my system first. How do I remove it?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
What the article suggested, didn't work.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Did you try to Install the program in safe mode ? ...
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
No. I tried to remove the old program in safe mode.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Try to Install the new Version ..
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
In Safe mode?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Yes if possible
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Okay
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Okay. That worked!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Problem solved :)
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
I hope so! The tunneling adapter still won't work though. I troubleshooted it, and it said it had a driver problem.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Do not how many times we have fixed that .. Seems to come and go for some unknown reason ...
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
I don't know. I disabled it.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Why ? Select it right click Enable .. Or if that does not work Update Driver ...
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
I've done that. It still won't work.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Back
Top