BSOD with "Driver Power State Failure" message

Ndibanje

New member
Local time
11:26 PM
Messages
5
Hi all!

I have a new laptop(HP 250 G3 Notebook) with Windows 8 initially installed on it.
I formatted it and installed Windows 7 Pro 32bit.
Few hours later,the 1st BSOD occurred when I was trying to hibernate the system.
Kindly note that it has some drivers missing(as in the print screen attached) and I'm still struggling to find it.
Please, help me out with this.

Thank you!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
CPU
Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, 2166 MHz
Motherboard
Hewlett-Packard HP 250 G3 Notebook PC
Memory
2.00 GB (1.89 GB usable)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
ST500LT012-1DG142 (465 GB)
Antivirus
Kaspersky Antivirus 2016
Browser
Firefox 41.0.2

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Dear Axe0,

Thank you for your prompt reply.
My apologies for not having read before. :o
Please,kindly find attached the DM logs.

Regards
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
CPU
Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, 2166 MHz
Motherboard
Hewlett-Packard HP 250 G3 Notebook PC
Memory
2.00 GB (1.89 GB usable)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
ST500LT012-1DG142 (465 GB)
Antivirus
Kaspersky Antivirus 2016
Browser
Firefox 41.0.2
Please check the content of the zip file for the following files before uploading
  • 18 .txt
  • 1 .nfo
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Not finding any of those files in the zipped one.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
CPU
Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, 2166 MHz
Motherboard
Hewlett-Packard HP 250 G3 Notebook PC
Memory
2.00 GB (1.89 GB usable)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
ST500LT012-1DG142 (465 GB)
Antivirus
Kaspersky Antivirus 2016
Browser
Firefox 41.0.2
Please boot into safe mode and try running the tool again.

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
The WRP did not find any integrity violation.
Beside attached is the logs after running the DM logs collector tool in Safe mode.
But the file in zip still not containing "18.txt" and "1.nfo" .
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
CPU
Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, 2166 MHz
Motherboard
Hewlett-Packard HP 250 G3 Notebook PC
Memory
2.00 GB (1.89 GB usable)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
ST500LT012-1DG142 (465 GB)
Antivirus
Kaspersky Antivirus 2016
Browser
Firefox 41.0.2
It is odd that I can't read the dumps without errors.
I am not sure why, but I cannot trust the information the dumps are given which is that a Windows driver is causing the crashes.
Specific a few USB drivers from Windows, but that is a false positive.

Please make sure you have installed the right drivers for your laptop from your manufacturer.

Assuming the USB driver is causing problems, then it would be either a faulty port or the connected device.
If you have anything connected to your laptop, please disconnect it and test your system.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Let me check and I will you get back to you.
I'd already like to thank you for the analysis.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
CPU
Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, 2166 MHz
Motherboard
Hewlett-Packard HP 250 G3 Notebook PC
Memory
2.00 GB (1.89 GB usable)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
ST500LT012-1DG142 (465 GB)
Antivirus
Kaspersky Antivirus 2016
Browser
Firefox 41.0.2
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