Bsod with flash player content

[salvoag92]

hello people, I hope will forgive my bad English.
So ..
Since I bought this pc (about 3 years) I had the blue screens but not the classic blue screen with the words and hexadecimal numbers. My bsod are blue screens with vertical stripes without any writing.
I noticed (at least that's the impression) that occur when some flash content starts, such as an advertisement or a video on youtube, and not all the time.
I tried to uninstall and reinstall the gpu drivers but nothing.
I am attaching the file dm log collector, I hope you can help me

 

[Arc]

Dont use a BETA display driver.

Uninstall it using DDU and then install 14.4 WHQL. See how it goes. Let us know.

Further troubleshooting may be needed depending on the situation.
_________________________________________________________

BugCheck 117, {fffffa8007789010, fffff88006ce5848, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa8007789010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006ce5848, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`06ce5848 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`04050a10 fffff880`1254d72b : fffffa80`07789010 00000000`00000024 fffffa80`0a5e96e0 fffff880`1254d3cc : watchdog!WdDbgReportRecreate+0xa3
fffff880`04050f30 fffff880`1254db62 : 00000000`00001000 fffff8a0`02682df0 00000000`00000008 00000000`00003b80 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`04050f80 fffff880`1254ee16 : fffffa80`07789010 fffffa80`07789010 fffffa80`0a5e96e0 fffffa80`08fab010 : dxgkrnl!TdrCollectDbgInfoStage1+0x2e6
fffff880`04051020 fffff880`1120ff13 : fffffa80`07789010 00000000`00000000 fffffa80`0a5e96e0 fffffa80`08fab010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`04051050 fffff880`1123ded6 : fffffa80`ffffffff 00000000`00016f96 fffff880`04051190 fffffa80`0802fa30 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04051130 fffff880`11229d2c : 00000000`00000000 ffffffff`feced300 00000000`00000001 fffff880`11239fe1 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`04051170 fffff880`11228cfd : fffffa80`0901f450 00000000`00000000 00000000`80000011 fffffa80`08fab010 : dxgmms1!VIDMM_DMA_POOL::WaitDmaBufferNotBusy+0xcc
fffff880`04051240 fffff880`1122395f : fffffa80`ffffd9fa 00000000`0002db5f fffffa80`0902c230 ffffffff`c01e0001 : dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+0x2a1
fffff880`04051290 fffff880`1122703d : fffffa80`00000000 ffffffff`ffffffff 00000000`00000000 fffff8a0`1369ec01 : dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x4c3
fffff880`040513e0 fffff880`11222b6a : 00000000`00000000 fffffa80`08b32990 fffffa80`0902c000 fffff880`04051490 : dxgmms1!VIDMM_GLOBAL::CompleteBuildPagingBufferIteration+0x26d
fffff880`04051460 fffff880`112227db : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0902c000 : dxgmms1!VIDMM_GLOBAL::MemoryTransferInternal+0x2da
fffff880`040515f0 fffff880`1122f2ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00001000 : dxgmms1!VIDMM_GLOBAL::MemoryTransfer+0x193
fffff880`04051690 fffff880`11221c2b : fffffa80`08b31980 fffff8a0`1369ec00 fffffa80`0902c000 fffff880`11221800 : dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x1fd
fffff880`04051770 fffff880`1121e887 : 00000000`00000000 fffffa80`07af6000 00000000`00000000 fffffa80`08b5d220 : dxgmms1!VIDMM_GLOBAL::PageInAllocations+0xbb
fffff880`040517d0 fffff880`112387d9 : 00000000`00000000 fffff8a0`138f4a20 fffffa80`00000000 fffffa80`07935d70 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xccf
fffff880`040519a0 fffff880`11238514 : fffff800`00b96080 fffff880`11237f00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`04051b90 fffff880`11238012 : 00000000`00000000 fffffa80`0a5e96e0 00000000`00000080 fffffa80`08fab010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`04051bc0 fffff800`03569b8a : 00000000`04d3dad9 fffffa80`08b32b50 fffffa80`06c7e9e0 fffffa80`08b32b50 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`04051c00 fffff800`032bc8e6 : fffff800`03447e80 fffffa80`08b32b50 fffff800`03455cc0 00000000`00000018 : nt!PspSystemThreadStartup+0x5a
fffff880`04051c40 00000000`00000000 : fffff880`04052000 fffff880`0404c000 fffff880`0404f5e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`06ce5848 ??              ???

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`06cda000 fffff880`06d70000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[salvoag92]

thank you, done. Let s see how it goes..

 

[Arc]

OK, take your time. Some more things depend on the result.

 

[salvoag92]

again

It's already happened three times: twice last night (once while I was watching videos on youtube, once on face), once this morning (some minuts ago) .It' 's frustrating.

I'm attaching a new dm log collector collector

 

[Arc]

There is no new crash dump in the zip that you uploaded.

View attachment 351668
​

 

[salvoag92]

uhm
Indeed when the PC crashed while listening to music on youtube, the music music in background also continued with blue screen and vertical lines on the display.

Can i do some other control?

 

[Arc]

If it was a BSOD, it should have been recorded, as the earlier ones.

Anyway, Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

 

[salvoag92]

I did a a 30 minutes test and no problem..
How much do I make it last?

 

[Arc]

30 minutes is enough. So there is no problem with the graphics card.

I will prefer to wait for a crash dump after installing 14.4 WHQL before doing anything more.

 

[salvoag92]

ok ..then let's wait
o
however, a few days ago I uninstalled the drivers amd and used the vga driver windows and no more crashes happened until i already istallate amd drivers....

 

[Arc]

Dont use AMD driver then!!! Well done!

 

[salvoag92]

but with vga driver i cant play or set 1920x1080p resolution
ok here is the report with crashdump ...
it is a few minutes ago while im surfing on face ..

 

[Arc]

Well, I thought you got a display driver by windows update, but now it seems that you obtained the vgapnp.sys only. It is a generic port emaluated driver, with the basic graphics only.

But still there is no further crash dump after that one of 4th.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool befoer you upload another zip.

*** Also take a camera snap of the next BSOD screen lest it also fails to be recorded. Let us see that camera snap. The onscreen codes will give us at least some info, better than nothing.

 

[salvoag92]

ooook

 

[salvoag92]

The PC has crashed several times, but no minidump was created (in the root there is only that of 4th)
I am attaching a photo of the blue screen (maybe it's came a little bad..,the white spot in the center is cause of bad display, the screen is completely blue with vertical stripes) .

P.S: I noticed that when videos start on facebook or other sites appear effects flash on the display (if the PC does not crash).

 

[Arc]

Can you use any other graphics card (or even the onboard graphics), just to see if the situation is still the same with another display chip or not?

 

[salvoag92]

i have not others gpu..

 

[Arc]

And unfortunately your board doesnt have onboard graphics.

Cannot you borrow on from friends or other family members? Just for a test, may be for two days maximum?

 

[salvoag92]

I'll ask friends if they have some thing to lend...