BSOD with new laptop when entering sleep

sheener76 · Jan 31, 2011

I'm not sure if I've done this correctly, but hopefully it works.

I recently purchased a new laptop and noticed I get the bluescreen every so often when shutting down or entering sleep mode. Usually 50% of the time I get a complete reboot after putting the laptop to sleep. Other times that I've shut down the computer propertly, I get the how would I like to start windows screen and notification that windows has recovered from an unexpected shutdown. :shock: (after i just shut it down properly!)

Here is the info it seems you require
windows 7 64 bit
original os
OEM
purchased the laptop brand new about a week ago.

sheener76 · Jan 31, 2011

BTW I recently installed Mcafee antivirus plus, not sure why it wasn't detected. Either way, all of these problems have existed before i installed Mcafee, as well as after.

sheener76 · Feb 1, 2011

Any help from anyone out there? I notice everyone else is getting replies and I'm getting nothing...did I do something wrong in how I posted my info?

Maguscreed · Feb 1, 2011

Have a little patience I am checking your dump files and will edit momentarily.

Edit: it appears the laptop is just full of zero hour and out of date drivers. I would suggest going to the manufacturer's website entering the model number and looking for new/updated drivers for the system. I would list them out for you but the list is very long.
Another troubleshooter with more time this morning may happen along shortly though. Bugcheck follows.

Code:

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a7186c, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc60e0
 0000000000000018 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IoGetAttachedDeviceReference+8c
fffff800`02a7186c 488b4718        mov     rax,qword ptr [rdi+18h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88007965890 -- (.trap 0xfffff88007965890)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff880009e5890
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a7186c rsp=fffff88007965a20 rbp=0000000000000000
 r8=0000000000000002  r9=0000000000000000 r10=0000000000000000
r11=fffff88007965b68 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!IoGetAttachedDeviceReference+0x8c:
fffff800`02a7186c 488b4718        mov     rax,qword ptr [rdi+18h] ds:0001:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a8dca9 to fffff80002a8e740

STACK_TEXT:  
fffff880`07965748 fffff800`02a8dca9 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07965750 fffff800`02a8c920 : fffff6fb`7dbf1000 fffff880`009e5180 00000000`00000004 fffffa80`052e5020 : nt!KiBugCheckDispatch+0x69
fffff880`07965890 fffff800`02a7186c : 00000000`00000000 fffffa80`0415d170 00000000`00000000 fffffa80`0415d170 : nt!KiPageFault+0x260
fffff880`07965a20 fffff800`02b9423e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IoGetAttachedDeviceReference+0x8c
fffff880`07965a80 fffff800`02bada06 : 00000000`00000004 fffffa80`05f8c302 fffffa80`052e31a0 fffffa80`00000001 : nt!PopAllocateIrp+0x2e
fffff880`07965b00 fffff880`045ef896 : 00000000`00000004 fffffa80`05f8c3c0 fffffa80`00000004 fffffa80`052e31a0 : nt!PoRequestPowerIrp+0x96
fffff880`07965b70 00000000`00000004 : fffffa80`05f8c3c0 fffffa80`00000004 fffffa80`052e31a0 fffffa80`05f8c3c0 : STREAM+0x2896
fffff880`07965b78 fffffa80`05f8c3c0 : fffffa80`00000004 fffffa80`052e31a0 fffffa80`05f8c3c0 00000000`00000000 : 0x4
fffff880`07965b80 fffffa80`00000004 : fffffa80`052e31a0 fffffa80`05f8c3c0 00000000`00000000 fffffa80`05f8c3c0 : 0xfffffa80`05f8c3c0
fffff880`07965b88 fffffa80`052e31a0 : fffffa80`05f8c3c0 00000000`00000000 fffffa80`05f8c3c0 fffff800`02b914a2 : 0xfffffa80`00000004
fffff880`07965b90 fffffa80`05f8c3c0 : 00000000`00000000 fffffa80`05f8c3c0 fffff800`02b914a2 fffffa80`052af330 : 0xfffffa80`052e31a0
fffff880`07965b98 00000000`00000000 : fffffa80`05f8c3c0 fffff800`02b914a2 fffffa80`052af330 00000000`00000000 : 0xfffffa80`05f8c3c0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
STREAM+2896
fffff880`045ef896 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  STREAM+2896

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: STREAM

IMAGE_NAME:  STREAM.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcbfa

FAILURE_BUCKET_ID:  X64_0xA_STREAM+2896

BUCKET_ID:  X64_0xA_STREAM+2896

Followup: MachineOwner
---------

1: kd> lm tn
start             end                 module name
fffff800`00bb5000 fffff800`00bbf000   kdcom    kdcom.dll    Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`02a1e000 fffff800`02ffa000   nt       ntkrnlmp.exe Fri Jun 18 23:16:41 2010 (4C1C44A9)
fffff800`02ffa000 fffff800`03043000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00cc0000 fffff880`00ccf000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00cd1000 fffff880`00cde000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 20:29:09 2009 (4A5BDF65)
fffff880`00cde000 fffff880`00cf2000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00cf2000 fffff880`00d50000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00d50000 fffff880`00df4000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00e5c000 fffff880`00e76000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00e76000 fffff880`00e7f000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`00e7f000 fffff880`00ea9000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`00ea9000 fffff880`00eb4000   msahci   msahci.sys   Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`00eb4000 fffff880`00ec4000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`00ec4000 fffff880`00ecf000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`00ef9000 fffff880`00f50000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00f50000 fffff880`00f59000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f59000 fffff880`00f63000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`00f63000 fffff880`00f96000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f96000 fffff880`00fa3000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00fa3000 fffff880`00fb8000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00fb8000 fffff880`00fc1000   compbatt compbatt.sys Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`00fc1000 fffff880`00fcd000   BATTC    BATTC.SYS    Mon Jul 13 18:31:01 2009 (4A5BC3B5)
fffff880`00fcd000 fffff880`00fe2000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Fri Jun 18 23:25:06 2010 (4C1C46A2)
fffff880`0105b000 fffff880`010a7000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`010a7000 fffff880`010bb000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`010bb000 fffff880`01119000   msrpc    msrpc.sys    Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01119000 fffff880`0118c000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`0118c000 fffff880`011d8000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`011d8000 fffff880`011fc000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`01220000 fffff880`013c3000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`013c3000 fffff880`013dd000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`013dd000 fffff880`013ee000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`013ee000 fffff880`013f8000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0144a000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`0144a000 fffff880`01452000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`01452000 fffff880`01464000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01464000 fffff880`0146d000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`0147c000 fffff880`0156e000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`0156e000 fffff880`015ce000   NETIO    NETIO.SYS    Mon Jul 13 18:21:46 2009 (4A5BC18A)
fffff880`015ce000 fffff880`015f9000   ksecpkg  ksecpkg.sys  Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`01800000 fffff880`01809000   rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`01809000 fffff880`01814000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`01814000 fffff880`01825000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`01825000 fffff880`01843000   tdx      tdx.sys      Mon Jul 13 18:21:15 2009 (4A5BC16B)
fffff880`01843000 fffff880`01850000   TDI      TDI.SYS      Mon Jul 13 18:21:18 2009 (4A5BC16E)
fffff880`01850000 fffff880`01876000   tunnel   tunnel.sys   Mon Jul 13 19:09:37 2009 (4A5BCCC1)
fffff880`01876000 fffff880`0188b000   amdppm   amdppm.sys   Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`0188b000 fffff880`01894000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`018ac000 fffff880`018e6000   fvevol   fvevol.sys   Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`018e6000 fffff880`018fc000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`018fc000 fffff880`0192c000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`0192c000 fffff880`01934000   AtiPcie  AtiPcie.sys  Tue May 05 10:00:22 2009 (4A005486)
fffff880`0196c000 fffff880`01996000   cdrom    cdrom.sys    Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`01996000 fffff880`0199f000   Null     Null.SYS     Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`0199f000 fffff880`019a6000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`019a6000 fffff880`019b4000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`019b4000 fffff880`019d9000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`019d9000 fffff880`019e9000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`019e9000 fffff880`019f2000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`019f2000 fffff880`019fb000   rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`02a22000 fffff880`02a75000   nwifi    nwifi.sys    Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`02a75000 fffff880`02a88000   ndisuio  ndisuio.sys  Mon Jul 13 19:09:25 2009 (4A5BCCB5)
fffff880`02a88000 fffff880`02aa0000   rspndr   rspndr.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`02aa0000 fffff880`02b68000   HTTP     HTTP.sys     Mon Jul 13 18:22:16 2009 (4A5BC1A8)
fffff880`02b68000 fffff880`02b86000   bowser   bowser.sys   Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`02b86000 fffff880`02b9e000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`02b9e000 fffff880`02bcb000   mrxsmb   mrxsmb.sys   Sat Feb 27 01:52:19 2010 (4B88CF33)
fffff880`02c00000 fffff880`02c0c000   nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`02c0c000 fffff880`02c17000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`02c17000 fffff880`02c26000   discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`02c26000 fffff880`02c44000   dfsc     dfsc.sys     Mon Jul 13 18:23:44 2009 (4A5BC200)
fffff880`02c44000 fffff880`02c55000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`02c58000 fffff880`02ce2000   afd      afd.sys      Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`02ce2000 fffff880`02d27000   netbt    netbt.sys    Mon Jul 13 18:21:28 2009 (4A5BC178)
fffff880`02d27000 fffff880`02d30000   wfplwf   wfplwf.sys   Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`02d30000 fffff880`02d56000   pacer    pacer.sys    Mon Jul 13 19:09:41 2009 (4A5BCCC5)
fffff880`02d56000 fffff880`02d6c000   vwififlt vwififlt.sys Mon Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880`02d6c000 fffff880`02d7b000   netbios  netbios.sys  Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`02d7b000 fffff880`02d96000   wanarp   wanarp.sys   Mon Jul 13 19:10:21 2009 (4A5BCCED)
fffff880`02d96000 fffff880`02daa000   termdd   termdd.sys   Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`02daa000 fffff880`02dfb000   rdbss    rdbss.sys    Mon Jul 13 18:24:09 2009 (4A5BC219)
fffff880`03a22000 fffff880`04039000   atikmdag atikmdag.sys Wed Jul 29 22:33:27 2009 (4A711487)
fffff880`04039000 fffff880`0412d000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:00:14 2009 (4AC5509E)
fffff880`0412d000 fffff880`04173000   dxgmms1  dxgmms1.sys  Mon Jul 13 18:38:32 2009 (4A5BC578)
fffff880`04173000 fffff880`04197000   HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`04197000 fffff880`041fd000   k57nd60a k57nd60a.sys Tue Jun 08 06:40:13 2010 (4C0E2C1D)
fffff880`04200000 fffff880`04243000   ks       ks.sys       Wed Mar 03 22:32:25 2010 (4B8F37D9)
fffff880`04243000 fffff880`04248200   ksthunk  ksthunk.sys  Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`04249000 fffff880`0425f000   AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`0425f000 fffff880`0426b000   ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`0427c000 fffff880`044a2000   athrx    athrx.sys    Thu May 06 19:00:58 2010 (4BE3583A)
fffff880`044a2000 fffff880`044af000   vwifibus vwifibus.sys Mon Jul 13 19:07:21 2009 (4A5BCC39)
fffff880`044af000 fffff880`044b7000   UBHelper UBHelper.sys Mon Apr 27 03:48:19 2009 (49F57153)
fffff880`044b7000 fffff880`044bf000   NTIDrvr  NTIDrvr.sys  Tue Mar 24 22:09:39 2009 (49C9A073)
fffff880`044bf000 fffff880`044ca000   usbohci  usbohci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`044ca000 fffff880`04520000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`04520000 fffff880`0452c000   usbfilter usbfilter.sys Fri Apr 03 06:39:51 2009 (49D5F587)
fffff880`0452c000 fffff880`0453d000   usbehci  usbehci.sys  Fri Dec 04 01:26:02 2009 (4B18B98A)
fffff880`0453d000 fffff880`04541500   CmBatt   CmBatt.sys   Mon Jul 13 18:31:03 2009 (4A5BC3B7)
fffff880`04542000 fffff880`04560000   i8042prt i8042prt.sys Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`04560000 fffff880`0456c000   DKbFltr  DKbFltr.sys  Wed Mar 25 22:15:42 2009 (49CAF35E)
fffff880`0456c000 fffff880`0457b000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`0457b000 fffff880`045c8000   SynTP    SynTP.sys    Thu Sep 17 21:30:41 2009 (4AB2F0D1)
fffff880`045c8000 fffff880`045c9f00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`045ca000 fffff880`045d9000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`045d9000 fffff880`045e9000   CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`045e9000 fffff880`045ecf00   splitcam splitcam.sys Mon Feb 08 02:19:29 2010 (4B6FC911)
fffff880`045ed000 fffff880`045fdd00   STREAM   STREAM.SYS   Mon Jul 13 19:06:18 2009 (4A5BCBFA)
fffff880`04607000 fffff880`04655000   mrxsmb10 mrxsmb10.sys Sat Feb 27 01:52:28 2010 (4B88CF3C)
fffff880`04655000 fffff880`04678000   mrxsmb20 mrxsmb20.sys Sat Feb 27 01:52:26 2010 (4B88CF3A)
fffff880`04678000 fffff880`0467c280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 16:27:26 2006 (449716BE)
fffff880`0467d000 fffff880`04723000   peauth   peauth.sys   Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`04723000 fffff880`0472e000   secdrv   secdrv.SYS   Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`0472e000 fffff880`0475b000   srvnet   srvnet.sys   Thu Aug 26 22:37:24 2010 (4C7732F4)
fffff880`0475b000 fffff880`0476d000   tcpipreg tcpipreg.sys Mon Jul 13 19:09:49 2009 (4A5BCCCD)
fffff880`0476d000 fffff880`04775000   XAudio64 XAudio64.sys Wed Apr 29 13:21:07 2009 (49F89A93)
fffff880`04775000 fffff880`047dc000   srv2     srv2.sys     Thu Aug 26 22:37:46 2010 (4C77330A)
fffff880`04800000 fffff880`04822000   drmk     drmk.sys     Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`04822000 fffff880`04845000   luafv    luafv.sys    Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`04845000 fffff880`04866000   WudfPf   WudfPf.sys   Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`04866000 fffff880`0487b000   lltdio   lltdio.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`0487d000 fffff880`048ac000   ndiswan  ndiswan.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`048ac000 fffff880`048c7000   raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`048c7000 fffff880`048e8000   raspptp  raspptp.sys  Mon Jul 13 19:10:18 2009 (4A5BCCEA)
fffff880`048e8000 fffff880`04902000   rassstp  rassstp.sys  Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`04902000 fffff880`04903480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`04904000 fffff880`04916000   umbus    umbus.sys    Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`04916000 fffff880`04970000   usbhub   usbhub.sys   Fri Dec 04 01:26:39 2009 (4B18B9AF)
fffff880`04970000 fffff880`04985000   NDProxy  NDProxy.SYS  Mon Jul 13 19:10:05 2009 (4A5BCCDD)
fffff880`04985000 fffff880`049a6000   AtiHdmi  AtiHdmi.sys  Fri Jul 24 01:33:11 2009 (4A6955A7)
fffff880`049a6000 fffff880`049e3000   portcls  portcls.sys  Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`05200000 fffff880`0520c000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`0520c000 fffff880`0521a000   monitor  monitor.sys  Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`05224000 fffff880`052d0000   CHDRT64  CHDRT64.sys  Tue Aug 11 14:59:47 2009 (4A81CDB3)
fffff880`052d0000 fffff880`05322000   CAXHWAZL CAXHWAZL.sys Fri Feb 13 15:20:54 2009 (4995E436)
fffff880`05322000 fffff880`053ed000   CAX_CNXT CAX_CNXT.sys Fri Feb 13 15:19:32 2009 (4995E3E4)
fffff880`053ed000 fffff880`05400000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`05607000 fffff880`0577b000   CAX_DPV  CAX_DPV.sys  Fri Feb 13 15:24:50 2009 (4995E522)
fffff880`0577b000 fffff880`0578a000   modem    modem.sys    Mon Jul 13 19:10:48 2009 (4A5BCD08)
fffff880`0578a000 fffff880`057a7000   usbccgp  usbccgp.sys  Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`057a7000 fffff880`057d4200   usbvideo usbvideo.sys Wed Mar 03 22:40:57 2010 (4B8F39D9)
fffff880`057d5000 fffff880`057e3000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`057e3000 fffff880`057ef000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`057ef000 fffff880`057fa000   dump_msahci dump_msahci.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`05c00000 fffff880`05c7ec80   mfehidk  mfehidk.sys  Wed Oct 06 14:55:49 2010 (4CACD445)
fffff880`05c9b000 fffff880`05c9ca80   MSPQM    MSPQM.sys    Mon Jul 13 19:00:17 2009 (4A5BCA91)
fffff880`05c9d000 fffff880`05c9ec00   MSPCLOCK MSPCLOCK.sys Mon Jul 13 19:00:17 2009 (4A5BCA91)
fffff880`05c9f000 fffff880`05caf900   mfenlfk  mfenlfk.sys  Wed Oct 06 14:56:13 2010 (4CACD45D)
fffff880`05cb0000 fffff880`05cf3200   mfewfpk  mfewfpk.sys  Wed Oct 06 14:56:04 2010 (4CACD454)
fffff880`05cf6000 fffff880`05d8c000   srv      srv.sys      Thu Aug 26 22:38:00 2010 (4C773318)
fffff880`05d8c000 fffff880`05d9d000   WinUsb   WinUsb.sys   Mon Jul 13 19:06:28 2009 (4A5BCC04)
fffff880`05d9d000 fffff880`05dce000   WUDFRd   WUDFRd.sys   Mon Jul 13 19:06:06 2009 (4A5BCBEE)
fffff960`00040000 fffff960`00350000   win32k   win32k.sys   unavailable (00000000)
fffff960`005f0000 fffff960`005fa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`006e0000 fffff960`00707000   cdd      cdd.dll      unavailable (00000000)

Unloaded modules:
fffff880`08f50000 fffff880`08f7d000   mfeavfk.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002D000
fffff880`08ee6000 fffff880`08f50000   mfefirek.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
fffff880`08faa000 fffff880`08fc6000   mfeapfk01.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001C000
fffff880`05c7f000 fffff880`05c9b000   mfeapfk.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001C000
fffff880`08f7d000 fffff880`08faa000   mfeavfk01.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002D000
fffff880`08e73000 fffff880`08ef2000   mfehidk01.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0007F000
fffff880`05d8c000 fffff880`05dfd000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01934000 fffff880`01942000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01942000 fffff880`0194e000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`0194e000 fffff880`01959000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
fffff880`01959000 fffff880`0196c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

sheener76 · Feb 1, 2011

thank you...i'm at the manufacture website and currently downloading all drivers...hopefully this solves it?

fimble · Feb 1, 2011

Hi sheener76 and Welcome.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Your dump files all blame the STREAM.SYS driver which is a Windows System file and is highly unlikely to be the cause..
Old and incompatible drives can and do cause issues with Windows 7.

As a Priority:

McAfee is known to be a cause of BSOD's on some Win 7 systems. I suggest that you uninstall McAfee using the McAfee Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe[/b]. Download Microsoft Security Essentials as its replacement. Make sure your Windows firewall is enabled! Once your BSOD issues are resolved, feel free to try the latest version of McAfee.

Outdated Drivers. Update:

atikmdag.sys Wed Jul 29 22:33:27 2009 Graphics Drivers. Check O.E.M or AMD Graphics Drivers

Bugcheck Analysis

Code:

Loading Dump File [D:\DOWNLOADS\DUMPS\sheener76\Windows_NT6_BSOD_jcgriff2\013111-24804-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a1e000 PsLoadedModuleList = 0xfffff800`02c5be50
Debug session time: Mon Jan 31 06:44:09.099 2011 (UTC + 0:00)
System Uptime: 0 days 7:22:59.019
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {18, 2, 0, fffff80002a7186c}

Probably caused by : STREAM.SYS ( STREAM!StreamClassPower+502 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a7186c, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc60e0
 0000000000000018 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IoGetAttachedDeviceReference+8c
fffff800`02a7186c 488b4718        mov     rax,qword ptr [rdi+18h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88007965890 -- (.trap 0xfffff88007965890)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff880009e5890
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a7186c rsp=fffff88007965a20 rbp=0000000000000000
 r8=0000000000000002  r9=0000000000000000 r10=0000000000000000
r11=fffff88007965b68 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!IoGetAttachedDeviceReference+0x8c:
fffff800`02a7186c 488b4718        mov     rax,qword ptr [rdi+18h] ds:0001:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a8dca9 to fffff80002a8e740

STACK_TEXT:  
fffff880`07965748 fffff800`02a8dca9 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07965750 fffff800`02a8c920 : fffff6fb`7dbf1000 fffff880`009e5180 00000000`00000004 fffffa80`052e5020 : nt!KiBugCheckDispatch+0x69
fffff880`07965890 fffff800`02a7186c : 00000000`00000000 fffffa80`0415d170 00000000`00000000 fffffa80`0415d170 : nt!KiPageFault+0x260
fffff880`07965a20 fffff800`02b9423e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IoGetAttachedDeviceReference+0x8c
fffff880`07965a80 fffff800`02bada06 : 00000000`00000004 fffffa80`05f8c302 fffffa80`052e31a0 fffffa80`00000001 : nt!PopAllocateIrp+0x2e
fffff880`07965b00 fffff880`045ef896 : 00000000`00000004 fffffa80`05f8c3c0 fffffa80`00000004 fffffa80`052e31a0 : nt!PoRequestPowerIrp+0x96
fffff880`07965b70 fffff800`02b91562 : fffffa80`05f8c3c0 fffffa80`05f8c3c0 fffffa80`05f8c640 fffffa80`052e8db0 : STREAM!StreamClassPower+0x502
fffff880`07965c00 fffff880`04243938 : fffffa80`052e5860 fffff880`07965d00 ffffe0d5`735b535f fffff880`009e9ec0 : nt!IopPoHandleIrp+0x32
fffff880`07965c30 fffff800`02ba9ed5 : 00000000`00000001 00000000`00000000 00000000`00000000 fffffa80`052e4a00 : ksthunk!CKernelFilterDevice::DispatchIrp+0x230
fffff880`07965c90 fffff800`02d32c06 : ffffffff`fa0a1f00 fffffa80`04223160 00000000`00000080 00000000`00000000 : nt!PopIrpWorker+0x3c5
fffff880`07965d40 fffff800`02a6cc26 : fffff880`009e5180 fffffa80`04223160 fffff880`009eff40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`07965d80 00000000`00000000 : fffff880`07966000 fffff880`07960000 fffff880`079659e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
STREAM!StreamClassPower+502
fffff880`045ef896 413bc4          cmp     eax,r12d

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  STREAM!StreamClassPower+502

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: STREAM

IMAGE_NAME:  STREAM.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcbfa

FAILURE_BUCKET_ID:  X64_0xA_STREAM!StreamClassPower+502

BUCKET_ID:  X64_0xA_STREAM!StreamClassPower+502

Followup: MachineOwner

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

Maguscreed · Feb 1, 2011

Windows 7 can also be fickle when it comes to third party security software. If you are using any third party antivirus or firewall replacing it with microsoft security essentials (it's free) and malwarebytes can also help reduce the odds of system crashes. I did not make note of any specific third party security software in your crash log though. It's merely an additional suggestion.

Updating the drivers is always a good idea. Driver updates are almost exclusively system stability patches. Keeping your core windows files updated also helps both security and system stability.
I know it can be a bit of a pain to deal with sometimes, but those updates and patches are released for a reason.

sheener76 · Feb 1, 2011

Thanks guys...like I said above, this has been happening from the moment I got the laptop. Before I installed Mcafee and after as well.

I've installed the windows security and I'm currently downloading the updated AMD graphics driver...my fingers are crossed, I'll keep you updated.

(btw, when i rebooted after downloading the new security, I got the bluescreen again LOL)

Maguscreed · Feb 1, 2011

you need to remove mcafee or the two will conflict with each other.

BSOD with new laptop when entering sleep

sheener76

New member

My Computer

At a glance

sheener76

New member

My Computer

At a glance

sheener76

New member

My Computer

At a glance

Maguscreed

Helping Hand

My Computer

At a glance

sheener76

New member

My Computer

At a glance

fimble

New member

My Computer

At a glance

Maguscreed

Helping Hand

My Computer

At a glance

sheener76

New member

My Computer

At a glance

Maguscreed

Helping Hand

My Computer

At a glance

Similar threads

BSOD with new laptop when entering sleep

New member

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Helping Hand

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Helping Hand

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Helping Hand

My Computer My Computer

At a glance

Similar threads

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer