BSOD with Pantech UM175 modem driver?

[JimLucTKirkard]

Hello, I have an Alienware m14x, and my only means of internet at my home is a Verizon Pantech UM175 USB modem. Problem is, on this laptop it causes a blue screen. I updated my drivers and everything, but it still happens. The crash dump never seems to finish, it gets to 100, I wait five minutes, then turn it off with the power button. Really annoying because this is my gaming computer and I want to play StarCraft 2 with friends among other games. Here is a picture of the error:

The modem is an old one, but still works on other systems. Tried "Whocrashed", but it said latest crash dump was in February of 2014. Anybody got any suggestions?

Thanks guys.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[JimLucTKirkard]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Here you go. Sorry this took so long, been a busy time with a lot of happenings and goings ons. Anyway, I thought it happened in February since that's when I posted this, but I guess the one from January would be it.

 

[JimLucTKirkard]

I didn't see any rules about bumping, but I waited over 24 hours just to be sure.

 

[Golden]

I'll take a look at this tonight.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8, 2, 0, fffff88007c16b72}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : [B][COLOR="red"]vsdatant.sys[/COLOR][/B] ( vsdatant+16b72 )

Followup: MachineOwner
---------

2: kd> lmvm vsdatant
start             end                 module name
fffff880`07c00000 fffff880`07c95000   vsdatant T (no symbols)           
    Loaded symbol image file: vsdatant.sys
    Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
    Image name: vsdatant.sys
    Timestamp:        Fri May 06 15:01:14 [B][COLOR="Red"]2011[/COLOR][/B] (4DC387A2)
    CheckSum:         0007EB69
    ImageSize:        00095000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The outdated ZoneAlarm installation is the cause of the issues. Update it, or uninstall it and use MSE and Windows firewall instead.

 

[JimLucTKirkard]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8, 2, 0, fffff88007c16b72}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : [B][COLOR="red"]vsdatant.sys[/COLOR][/B] ( vsdatant+16b72 )

Followup: MachineOwner
---------

2: kd> lmvm vsdatant
start             end                 module name
fffff880`07c00000 fffff880`07c95000   vsdatant T (no symbols)           
    Loaded symbol image file: vsdatant.sys
    Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
    Image name: vsdatant.sys
    Timestamp:        Fri May 06 15:01:14 [B][COLOR="Red"]2011[/COLOR][/B] (4DC387A2)
    CheckSum:         0007EB69
    ImageSize:        00095000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The outdated ZoneAlarm installation is the cause of the issues. Update it, or uninstall it and use MSE and Windows firewall instead.

Thank you. It's no longer in the programs list, so I guess just reinstall then uninstall?

 

[Golden]

Just try and uninstall from Control Panel.

 

[JimLucTKirkard]

Just try and uninstall from Control Panel.

It's not there

 

[Golden]

Use RevoUninstaller to remove it.

 

[JimLucTKirkard]

Okay, appreciate it.