BSOD with unknown error codes

[nehal012]

Hello, I got this BSOD for the first time today. I would like to have a help on how to resolve this issue. Kindly help.

 

[andrej323]

Can I see the .dmp files of your crash? The picture doesn't explain much.

 

[nehal012]

Where to locate dump file

I cannot locate dump file under C:Windows>Minidump directory even after checking display hidden files and folders. How to locate the dump file?

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[nehal012]

Zip file created by the log collector

Thanks a lot for your prompt guidance. I followed the instructions and have attached the zip file here. Awaiting further solution.

 

[Golden]

Re-run the DM Log Collector again......it seems to have been interrupted whilst gathering information. Be sure to follow the prompts, and be patient until it has finished.

 

[nehal012]

Attaching the LOG again

Attaching the file again.

 

[Golden]

You need to re-run the DM Log Collector application again........the zip file does not contain all the required information.

View attachment 345656

 

[nehal012]

Final log

I ran it again. I hope the new attachment now has all necessary files !

 

[Golden]

Yes, that better, but you don't seem to have any .dmp files recording the BSOD. Follow this:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Now follow this:

1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html