Solved BSOD with video or audio in (any) browser

[Raymondo]

When watching a video or playing an audio file in a browser (IE, Chrome and Firefox all exhibit this problem) the system crashes. The system might not crash, especially if nothing else at all is done on the machine, but it is very unpredictable.
Is Windows 7 . . . - x86 (32-bit) or x64 ? X64 - the original installed OS on the system? Yes - an OEM or full retail version? installed from Dell - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? 22 months - What is the age of OS installation (have you re-installed the OS?) 22 months

 

[writhziden]

Problematic Software:

Start Menu\Programs\Auslogics\Disk Defrag	Public:Start Menu\Programs\Auslogics\Disk Defrag	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

• I personally do not recommend 3rd party defrag tools. I have seen them damage restore points and even cause blue screen crashes. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
  defrag c: -b
  defrag -c -v -w
  ​
  The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.
  
  The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html.
  
  For more flags, see http://www.sevenforums.com/tutorials/11733-disk-defragmenter-open-use.html.
  
  
• Spybot Search and Destroy is not the best malware/spyware utility. Take a look at http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better options.

Crashes are being caused by e1k62x64.sys which is your Intel 82577LM Gigabit NIC Ethernet driver. Uninstall your current driver after downloading the appropriate up to date driver from your DELL Support site for your model. You will find your device under Network adapters in Device Manager.


To fully re-install a driver, use the following steps.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. Login as an adminstrative user.
2. First, download the latest driver. Then do the next steps.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

 

[Raymondo]

Thanks Writhziden

Stay tuned. I'll let you know how I make out. I appreciate your advice.

Best,
Ray

 

[Raymondo]

Dear wrtithziden,

I am happy to report that I have implemented all your recommendations and have a stable machine. Thank for your help.

Best,
Ray

 

[writhziden]

You're welcome.

Excellent news!! Happy to see your problem solved!