BSOD with Windows 7 -Gaming

[Gobby]

Hey there!

A few weeks ago my SSD in my PC died and I replaced it.
While doing so I also upgraded my graphics card and did a reformat of all HDD's and and a fresh install of Windows 7.

Yesterday was the first day using the computer since the HDD crash and I had no issues while reinstalling software etc.
However, today after logging onto World of Warcraft for the first time I recieved a BSOD followed by a computer reset.
Hoping it was bad luck, I continued what I was doing and logged back into World of Warcraft. 2.5hours later it happened again.

Due to the fact I had my computer on for a long period of time while downloading/reinstalling with no issues, I think the problem only happens while playing World of Warcraft. I have not tired any other games.
I have followed all the instructions with the DMP file ZIP and hopefully someone can help me!

Computer specs:
OS - Windows 7 Home x64
Motherboard - Gigabyte X58A-UD5
CPU - Intel Core i7, 930 @ 2.80GHz
RAM - 12GB
Primary HDD (With Windows 7 Intsalled) - Intel SSD-520 SATA3 120GB.
Graphics Card - NVIDIA GeForce GTX 680

Thanks,
Gobby.

 

[Dsprague]

Hello Gobby and welcome to the forum. I have been looking over your crash dumps and the other files collected by the SF tool it looks to me like the cause may have come from an old Razer keyboard driver which can be updated from here. I would leave the thread open and post back if you continue to get BSODs.

 

[Gobby]

Thanks Dsprague!
I will update them now and let you know how it goes.

 

[Gobby]

Just got home and logged back on.
Praying everything goes well, will post back with results ASAP.

 

[Gobby]

The BSOD problem seems to be fixed, however, now I am encountering another issue that seems directly related to World of Warcraft.
World of Warcraft itself is randomly crashing with the same error everytime.
It crashes while being idle in the game, while moving, and even when I click 'Log Out' or 'Exit Game'
I am playing the 64 bit version.

The Error I am getting is -
ERROR #132 (0x85100084) Fatal exception!

I have attached the World of Warcraft .DMP files which were automatically saved upon the error.

I apologize if this isn't the appropriate forums for this error.

Thanks,
Gobby.

 

[Gobby]

Well it seems the BSOD issue is in fact not fixed.
PC held out a lot longer than previously, but it happened again.

At the time I was logged into World of Wacraft on monitor 2, with Firefox open on monitor 1.

I have attached the .DMP file.

 

[Dsprague]

OK looking at these new dump files it looks like the Bsod is being caused by your graphics card driver:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880049b1070, fffff880088833d0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=Red]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+1a2070 )

Followup: MachineOwner
---------

which can be updated here I have never looked at WoW crash dumps before but I will take a look though the crash may have been caused by the same thing that caused the new BSOD

 

[Gobby]

Thanks for checking the files again Dsprague.

I am certain my current NVIDIA drivers are up to date, it was the first thing I checked.
Would you suggest using an older version, or something else?

Thanks,
Gobby.

 

[Dsprague]

You could use an older version or you could follow this tutorial and reinstall the drivers clean it could just be that your drivers have become corrupted for some reason.

 

[Gobby]

Still no good. Game crashing again.
I have resorted to fresh installing Windows 7.
I will reply back with a result.

Is it possible the issues are hardware related?

 

[koolkat77]

Crashes seem to be happening on your Nvidia Drivers.
Are you overclocking any hardware?
Try going back to a last known stable NVIDIA driver version.
Try lowering/adjusting settings of the games and see if they still crash.

Perform these tests:

Video Card - Stress Test with Furmark

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during this test

• Speccy - System Information - Free Download

Video memory test (for 20 passes)

• |MG| Video Memory Stress Test 1.7.116 Download

Does you motherboard have onboard VGA? Does it crash there as well?

To be sure the GPU is at fault itself.

1. Test it on another computer.
2. Test another monitor.
3. Test another GPU on your computer.
4. Make sure the fans/power supply is working properly/not failing.

AVG contributes in crashes. I would uninstall it and use MSE for the time being.

• AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Update your BIOS:

BIOS Version/Date Award Software International, Inc. F6, 24/08/2010

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Let us know the results.

 

[Gobby]

Thanking you very much for the quick reply.
I just reinstalled windows and will be reinstalling all drivers.

As my first post in this thread says, my SSD died a couple weeks ago, but other than that everything was fine.
Since the crash I have upgraded my SSD and graphics card.
Nothing is overclocked.

Every program I am using at the moment is the same as before the crash, including AVG.
I will try with MSE.

Could it be hardware related? I no longer have my old graphics cards to test.

Thanks,
Gobby.

 

[koolkat77]

Can't say for 100% if it's hardware related.

Since you've reinstalled windows, let us know how things are working.
On & Off gaming. (PS: Try other games if you haven't already).

I doubt it would be corrupted/bad drivers since you just reinstalled windows but we'll enable driver verifier to rule those out.

Anyway, upload new dumps if it crashes again and then proceed with the steps given above.

:warn: Try reseating the video card.

 

[Gobby]

What is the most efficient way of updating the BIOS? As in, I have no idea where to start or what to do.
My Motherboard is Gigabyte X58A-UD5.

Thanks,
Gobby.

 

[koolkat77]

The easiest way is to download a .exe file as bios updater and execute it.
Maybe this thread will help you: http://www.sevenforums.com/hardware-devices/227483-most-safety-best-way-flashing-updating-bios.html

 

[Gobby]

So after reformatting, being very careful with drivers, and using MSE instead of AVG, I recieved another WoW crash so I dare say a BSOD isn't far off.
I resat my GPU, I ran the FurMark Stress Test for 30 mins and no issues/crashes.
Starting to lose hope. =/

Thanks,
Gobby.

 

[Gobby]

I have done a lot of searching for my WoW error online and it seems to be quite common.
Given the fact the GPU tests passed well and everything else seems to function as normal, I am beginning to believe the issue is directly related to WoW itself.
Does anyone know how to analyze WoW DMP files? If so I will post some up.

Thanks,
Gobby.

 

[koolkat77]

I don't know how to analyze those.. Have you tried other games?
BTW, please fill in your specs:

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

What PSU do you have?

 

[Gobby]

I haven't tried any other games as of yet.
Corsair 850W. Should be more than enough to power GeForce GTX 680?

I'll fill the details in once I log back onto the computer, on my phone at the moment.

Thanks,
Gobby.

 

[Britton30]

Yup, the 850W Corsair is enough for one 680 which requires a minimum 600W.