BSOD xfinity streaming, 0x0000003b

h4344

New member
Local time
8:54 AM
Messages
1
Problem Description: BSOD with error code 0x0000003b occurs while streaming videos on xfinity. There is no set time when it occurs, it seems to be at random points in any video. This seems to be exclusive to the xfinity player as i stream other videos from sites such as Youtube and other media streaming sites. This problem began after i did a fresh windows 7 installation for no particular reason, i have never had an issue with this in all my time since i built this computer.

Attempted Solutions: Re-Installation of latest AMD video drivers (Latest were the first installed on Windows 7 install). Installation of latest AMD beta drivers.

Notes: I know for a fact it is not hardware related because as i mentioned before the computer worked perfectly fine up until i re-installed Windows 7 64bit. None of the hardware was re-seated on the MOBO during the process. The only thing i can point out as actually changing would be the drivers from old to newer versions. I have no form of overclock implemented on any of my hardware.

Details:
Bug Check String: SYSTEM_SERVICE_EXCEPTION
Bug Check Code: 0x0000003b
Caused by driver: atikmdag.sys
AMD Driver version: 14.7 / 14.7 Beta

***If additional information is required just ask and ill get it for you ASAP.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 64bit
Hello h4344, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information if able. One of our BSOD experts should be by later when able to further help. :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
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