Solved BSOD

[rwoodward]

I have a custom built computer and i just recently installed Win 7 32bit. Every so often i get random/different bsod. I cant even upload the damn file cause it says i dont have permission???? Please help!
Rudy

 

[Capt.Jack Sparrow]

I have a custom built computer and i just recently installed Win 7 32bit. Every so often i get random/different bsod. I cant even upload the damn file cause it says i dont have permission???? Please help!
Rudy

Hello Rudy ! Welcome to SF !!

Follow this thread http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

- Captain

 

[rwoodward]

Thanks for taking the time to respond, here is the zipped file that you have requested!

Rudy

 

[Jonathan_King]

I guess your 2 dmp files didn't get collected...did you run the scripts as administrator?

Please manually upload the dumps now. See this tutorial: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[rwoodward]

damn i didnt...oops!

 

[rwoodward]

Here is the minidump file

 

[zigzag3143]

Here is the minidump file

This crash was caused by IDSvix86.sys which is part of your Norton application. It is a known trouble maker. I would remove it and install microsoft security essentials in its place.

Ken

Analaysis

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\072710-46562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82846000 PsLoadedModuleList = 0x82985570
Debug session time: Tue Jul 27 18:25:12.916 2010 (GMT-4)
System Uptime: 0 days 0:26:43.712
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {f07ab8, 2, 0, 89b5d794}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100723.001\IDSvix86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvix86.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvix86.sys
Probably caused by : IDSvix86.sys ( IDSvix86+25794 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00f07ab8, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 89b5d794, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 829a5700
Unable to read MiSystemVaType memory at 829850c0
 00f07ab8 

CURRENT_IRQL:  2

FAULTING_IP: 
IDSvix86+25794
89b5d794 8b1b            mov     ebx,dword ptr [ebx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  80e45f64 -- (.trap 0xffffffff80e45f64)
ErrCode = 00000000
eax=000002bf ebx=00f07ab8 ecx=84fb1028 edx=000002bf esi=80e460ac edi=00000202
eip=89b5d794 esp=80e45fd8 ebp=80e45fe8 iopl=0         nv up ei ng nz na po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010283
IDSvix86+0x25794:
89b5d794 8b1b            mov     ebx,dword ptr [ebx]  ds:0023:00f07ab8=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 89b5d794 to 8287eb7b

STACK_TEXT:  
80e45f64 89b5d794 badb0d00 000002bf 82814ba9 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
80e45fe8 89b633e4 000004c1 84fb1010 80e46014 IDSvix86+0x25794
80e45ff8 89b6140a 80e460ac 84fbaff4 84fba858 IDSvix86+0x2b3e4
80e46014 89b5ee66 80e460ac 00000000 84fba7e8 IDSvix86+0x2940a
80e46044 89b5f0b6 80e460ac 84fba7e8 849575b0 IDSvix86+0x26e66
80e46060 89b5bdc2 00000001 80e460ac 00000000 IDSvix86+0x270b6
80e46084 89b3af3b 849575b0 00000001 80e460ac IDSvix86+0x23dc2
80e460e8 89b4aa48 849575b0 8756e870 00000001 IDSvix86+0x2f3b
80e4615c 896b2ef2 80e4641c 80e4644c 84bd49c0 IDSvix86+0x12a48
80e46180 8969c912 00000000 89b4a970 80e4641c NETIO!ProcessNonBufferedCallout+0x23
80e461dc 8969d334 00000018 80e4641c 80e4644c NETIO!ProcessCallout+0x184
80e46250 8969c25c 00000018 80e4641c 80e4644c NETIO!ArbitrateAndEnforce+0xae
80e46360 898c5a74 00000018 80e4641c 80e4644c NETIO!KfdClassify+0x1c7
80e465a8 89894c72 00000011 000055cd 000055cd tcpip!WFPDatagramDataShimV4+0x3e0
80e46604 89891746 84e03008 87568cc8 87568cc8 tcpip!WfpDatagramDataIndicate+0x67
80e46758 89894919 80e4680c 00000011 00000002 tcpip!ProcessALEForTransportPacket+0x4db
80e46804 89891f52 84e03008 80e46a50 00000011 tcpip!ProcessAleForNonTcpIn+0x92
80e46a64 89893c76 00000011 00000002 000055cd tcpip!WfpProcessInTransportStackIndication+0x5c8
80e46ab8 89892e7b 84e03008 00000002 00000011 tcpip!InetInspectReceiveDatagram+0x100
80e46b78 89893351 855f4f80 86cfd9c0 00000000 tcpip!UdpBeginMessageIndication+0x54
80e46bc4 8989dd52 00000000 86cfd9c0 86c8c100 tcpip!UdpDeliverDatagrams+0x1d9
80e46c10 898a018f 855f4f80 00c8c100 80e46c4c tcpip!UdpReceiveDatagrams+0x142
80e46c20 8989f48e 80e46c34 c000023e 00000000 tcpip!UdpNlClientReceiveDatagrams+0x12
80e46c4c 8989f251 898ff114 80e46ca0 c000023e tcpip!IppDeliverListToProtocol+0x49
80e46c6c 8989ef26 898fed98 00000011 80e46ca0 tcpip!IppProcessDeliverList+0x2a
80e46cc4 8985a872 898fed98 00000011 855f4a10 tcpip!IppReceiveHeaderBatch+0x1f2
80e46cec 82a32f8c 855baf08 008fed98 848b8d48 tcpip!IppLoopbackTransmit+0x52
80e46d00 828a1083 855f4a10 00000000 848b8d48 nt!IopProcessWorkItem+0x23
80e46d50 82a2dd6e 00000001 9e1373c6 00000000 nt!ExpWorkerThread+0x10d
80e46d90 828cf159 828a0f76 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
IDSvix86+25794
89b5d794 8b1b            mov     ebx,dword ptr [ebx]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  IDSvix86+25794

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: IDSvix86

IMAGE_NAME:  IDSvix86.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bfe26aa

FAILURE_BUCKET_ID:  0xD1_IDSvix86+25794

BUCKET_ID:  0xD1_IDSvix86+25794

Followup: MachineOwner
---------

Old drivers that need updating

nvlddmkm.sys        0x95c0d000    0x96046180    0x00439180    0x452b3342    10/10/2006 01:44:34                        
pcouffin.sys        0x9631b000    0x96326900    0x0000b900    0x457584b9    12/5/2006 10:39:53                        
spldr.sys        0x899df000    0x899e7000    0x00008000    0x4a084ebb    5/11/2009 12:13:47                        
gearaspiwdm.sys        0x96137000    0x9613c280    0x00005280    0x4a1151b5    5/18/2009 08:16:53                        
amdxata.sys        0x8935f000    0x89368000    0x00009000    0x4a12f30f    5/19/2009 13:57:35                        
RTKVAC.SYS        0x96404000    0x967fd200    0x003f9200    0x4a3a9745    6/18/2009 15:36:37                        
ccHPx86.sys        0x89732000    0x897ad000    0x0007b000    0x4a3c1dd4    6/19/2009 19:23:00                        
SymIMv.sys        0x9074f000    0x90758000    0x00009000    0x4a400e0b    6/22/2009 19:04:43                        
SRTSP.SYS        0x89ae5000    0x89b38000    0x00053000    0x4a4039f4    6/22/2009 22:12:04                        
SRTSPX.SYS        0x905a1000    0x905aa080    0x00009080    0x4a403abe    6/22/2009 22:15:26                        
SYMEFA.SYS        0x893ad000    0x893fc000    0x0004f000    0x4a414e30    6/23/2009 17:50:40                        
SYMEVENT.SYS        0x90568000    0x9058d000    0x00025000    0x4a428942    6/24/2009 16:14:58                        
SYMTDI.SYS        0x90646000    0x90679600    0x00033600    0x4a529503    7/6/2009 20:21:23                        
SYMFW.SYS        0x90688000    0x9069c500    0x00014500    0x4a52951a    7/6/2009 20:21:46                        
SYMNDISV.SYS        0x9067a000    0x90688000    0x0000e000    0x4a5295ef    7/6/2009 20:25:19

 

[rwoodward]

Thanks Ken for getting back??? is this a known issue for win 7 in general? i know sometimes im watching something on the net a video i get a blue screen!

 

[Jonathan_King]

Norton, as well as most third-party anti-virus programs and firewalls are well-known for causing problems in Vista and 7.

Be sure to run this Norton removal tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Here is Microsoft Security Essentials: www.microsoft.com/Security_Essentials/

 

[rwoodward]

How do i update the SYS files?

 

[Jonathan_King]

How do i update the SYS files?

Take them one-by one.

To update the nVidia drivers, use the widget at the bottom of this post.

Don't worry about pcouffin.sys, spldr.sys, gearaspiwdm.sys, or amdxata.sys. They are Windows drivers, and there is no way/need to update them.

You no longer need to worry about the Semantec drivers, as you uninstalled Semantec earlier.

The only other one you need to worry about is RTKVAC.SYS, which is your Realtek AC '97 driver. Look on your computer manufacturer's site for an update to your audio drivers.

[nvidia][/nvidia]

 

[rwoodward]

Thanks so much, you have been more than helpful!

Rudy

 

[Jonathan_King]

You are very welcome, grateful OPs are satisfying to help.

 

[zigzag3143]

How do i update the SYS files?

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[rwoodward]

Stupid Nvidia doesn't have drivers for win 7 yet!!!! Urghhhh and im currently using a FX5200 nvidia graphics card.

 

[Jonathan_King]

Go ahead and try using Vista drivers.

 

[Jonathan_King]

No worries, go ahead and upload just the dumps for us now.

See this tutorial: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[rwoodward]

BSOD Win 7

I have an attached file and wanted to see if you guys can let me know what is still causing my BSOD's. Thanks in advance.


Rudy

 

[zigzag3143]

I have an attached file and wanted to see if you guys can let me know what is still causing my BSOD's. Thanks in advance.


Rudy

No DMP files enclosed


We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[rwoodward]

I have an attached zip for someone to see what is causing my windows 7 to have a BSOD, I recently unistalled Nortons and put on Kaspersky Internet Secuirty 2011, im not sure what causing these blue screens unless my motherboard is the culprit. It was designed to run on XP. I did upgrade to Win 7 a few months back.

My pc is custom built it has a ECS Motherboard 2GB of DDR2 200gb HDD Nvidia 5200FX video card 1.6 Duo core processor