Bsod

[raiderscom]

i keep getting this black screen of death randomly i have some information in this attachement and im wondering if anyone can help me with this thanks.

OS: Windows 7 home priemium that came with the laptop

Thanks

 

[JMH]

Your crashes are attributed to a memory exception probably caused by Norton.
Symantec is a frequent cause of BSOD's.
Suggest you remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[raiderscom]

Thanks jmh i'll try it

 

[JMH]

Let us know how you go please.

 

[raiderscom]

so far its been going great for about 40 min

 

[JMH]

Fingers crossed.

 

[raiderscom]

i think its ok again it hasn't blue screened me in almost 2 hours

thanks alot for your help!!!!

I'll come to you if anything happens

 

[JMH]

We will be here just in case...
You know where to find us!

 

[raiderscom]

I need help again please!

I stareted getting the BSOD again not as much as i used to when i had norton but i get them at random

here are the updated mini dumps

 

[JMH]

These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Using Driver Verifier to identify issues with Windows drivers for advanced users

 

[raiderscom]

Trojan

Would a trojan cause those types of BSOD cause i scan my laptop and it says i have a trojan virus

 

[Dave76]

Yes

Start a thread in the System Security Forum.
They can help you with that.