BSoD

[Blink921]

So I bought my computer in parts brand new. I had a BSoD and going theoughr event viewer it was caused by bad update from security essentials so read up said reinstall it. So I did worked fine. Now I had another BSoD on the 16 th of this month and through event viewer had no clue what caused it so I called Microsoft they connected to my computer looked theoughr it said ok update drivers (they did it manually) then they said that should fix it. Well today I had another bsod and called them back up under the same case. Umber yet again they looked around they said well do a full scan under security essentials maybe you have a virus. So I did that and half way through it stopped the scan and then blue screened minute or two after now at This point the office was closed Any clue where to start or should I keep trying with Microsoft ??

 

[Blink921]

If u need other information please ask I do not know what info u exactly need.

 

[JMH]

So I bought my computer in parts brand new. I had a BSoD and going theoughr event viewer it was caused by bad update from security essentials so read up said reinstall it. So I did worked fine. Now I had another BSoD on the 16 th of this month and through event viewer had no clue what caused it so I called Microsoft they connected to my computer looked theoughr it said ok update drivers (they did it manually) then they said that should fix it. Well today I had another bsod and called them back up under the same case. Umber yet again they looked around they said well do a full scan under security essentials maybe you have a virus. So I did that and half way through it stopped the scan and then blue screened minute or two after now at This point the office was closed Any clue where to start or should I keep trying with Microsoft ??

1.
Just in case you have Malware problems there...
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


2.
To give you a clearer answer re your BSOD's...


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Blink921]

Went into safe mode downloaded malwarebytes and started scanning and it BSoD me

 

[JMH]

Upload the DMP files re Post 3.

 

[Blink921]

here is the latest one. there are a few total

 

[Blink921]

here are the two before it

 

[Blink921]

here is the quick scan i got off of malwarebytes bsod when i tried full scan.

 

[zigzag3143]

here are the two before it

These crashes were caused by memory corruption/exception probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[Blink921]

It won't let me download iso recorder in safe mode and it won't stay on long enough to get it not in safe mode

 

[Blink921]

Sadly I removed one stick of ram to see if it might let me and it's letting me get this stuff done so I'll report soon

 

[Blink921]

What files from this zip am I saving to the cd to boot with?

 

[Blink921]

Just curious how to go about making this cd please help

 

[zigzag3143]

Just curious how to go about making this cd please help

what exactly are you having problems with?

have you downloaded the iso?

 

[Blink921]

Lol to be honest the file I was looking for was sitting in front of my face I was just not seeing it

 

[Blink921]

Now should I have both my 4 gig sticks in or 1 at a time when I do the test

 

[Blink921]

Well it seemed when I put both in my screen was flooded with red so I tried 1 stick and it keeps resetting itself

 

[Blink921]

It won't even go through the whole process anymore since I put 1 stick in instead of both

 

[Blink921]

Mem test don't seem to wanna co operate with my pc it was working fine with both sticks in but went red now it won't do it more than 3 seconds and resets or freezes

 

[zigzag3143]

Mem test don't seem to wanna co operate with my pc it was working fine with both sticks in but went red now it won't do it more than 3 seconds and resets or freezes

Try the required 6-8 passes with both sticks in the proper slots. What happens then?