BSOD

[Wildspy]

I have a user on our network who has the same exact problem listed above. When he is onsite everything is great, when he leaves and VPNs in and starts using the internet (Web browsers) the computer crashes. Sometimes he says he doesn't need to even VPN and using the internet will crash the computer. When ever I pull the logs it always points to SWIPsec.sys The user is currently on his third computer and still getting the same BSOD. We have used fresh installs and images and neither seem to work.
I have updated the Wifi Adapter Driver to the newest driver provided by Dell and by intel. Neither worked.
I also have uninstalled and reinstalled SonicWall VPN Client multiple times to insure that it was a fresh install.
This is the first forum I have been able to find that actually describes the exact problem we are experiencing has any other investigation been done?

This is what the Dump File shows me:

CURRENT_IRQL: 2

FAULTING_IP:
SWIPsec+f7cc
fffff880`02bab7cc 8901 mov dword ptr [rcx],eax

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE: FFFFF80000BA0FB0
STACK_COMMAND: kb

FOLLOWUP_IP:
SWIPsec+f7cc
fffff880`02bab7cc 8901 mov dword ptr [rcx],eax

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: SWIPsec+f7cc

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SWIPsec

IMAGE_NAME: SWIPsec.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4f7b5c8a

FAILURE_BUCKET_ID: X64_0xD1_SWIPsec+f7cc

BUCKET_ID: X64_0xD1_SWIPsec+f7cc

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0xd1_swipsec+f7cc

FAILURE_ID_HASH: {2c50f244-e130-ad46-5f31-d292d329a710}

Followup: MachineOwner

Thank you for your help!

 

[Laith]

Hiya and welcome to SevenForums!rb:

SYMBOL_NAME: SWIPsec+f7cc

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SWIPsec

IMAGE_NAME: SWIPsec.sys

This is the SonicWALL IPsec driver, is Sonicwall compatible with the OS you are running now?

Also please follow the Blue Screen of Death (BSOD) Posting Instructions

 

[Wildspy]

Yes, the SonicWall Client is compatible with W7.
I have about 25-30 computers that use the same client and never had issues, this is the 3rd computer this user has had and the sonic wall client fails.
I actually contacted SonicWall and they gave me an update for the client. I am going to be trying that. I will also get a DM log for you at the same time. I thought I was only replying to a different thread with the same issue but it looks like I have my own now.

 

[Laith]

Okay, test out their drivers.