BSOD !!

[kernsb]

I have a Lenovo SL410 which worked fine for app. 2 months then suddenly started having BSODs all over the place (4-5 per day or more) - often related to sleep or hibernate (sometimes just in the middle of using explorer). The dump is below -- the only thing that i can think that may relate is a Lenovo port replicator i tried to install a while back but which i also tried to uninstall (after this problem started). Please HELP!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880046D3E19
BCP3: FFFFF880023F03B8
BCP4: FFFFF880023EFC10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041910-24757-01.dmp
C:\Users\Kern\AppData\Local\Temp\WER-51043-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[zigzag3143]

I have a Lenovo SL410 which worked fine for app. 2 months then suddenly started having BSODs all over the place (4-5 per day or more) - often related to sleep or hibernate (sometimes just in the middle of using explorer). The dump is below -- the only thing that i can think that may relate is a Lenovo port replicator i tried to install a while back but which i also tried to uninstall (after this problem started). Please HELP!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880046D3E19
BCP3: FFFFF880023F03B8
BCP4: FFFFF880023EFC10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041910-24757-01.dmp
C:\Users\Kern\AppData\Local\Temp\WER-51043-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

We need the actual dmp flle. Use these to find it and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

ken

 

[kernsb]

Minidump attached

Attached is a zip of the minidump files (btw, i needed to log on as Administrator in order to access/zip these files even though my userid has administrator privileges -- any idea why?). Thanks for the help on the BSOD -- had two more blue screens while trying to zip the files.

 

[zigzag3143]

Attached is a zip of the minidump files (btw, i needed to log on as Administrator in order to access/zip these files even though my userid has administrator privileges -- any idea why?). Thanks for the help on the BSOD -- had two more blue screens while trying to zip the files.

These were all caused by the directx component of your video driver. You need to remove all traces of the current driver before you download and install a fresh copy

Ken

 

[kernsb]

driver

Ken, thanks for the analysis. Could you let me know the driver name and how to get rid of all traces of it? Under "display adapters," the mobile Intel 4 series express chipset family is shown; under "system devices" i do not see a driver specifically referencing a video component. Appreciate the help.

 

[zigzag3143]

Ken, thanks for the analysis. Could you let me know the driver name and how to get rid of all traces of it? Under "display adapters," the mobile Intel 4 series express chipset family is shown; under "system devices" i do not see a driver specifically referencing a video component. Appreciate the help.

This particular driver does not need to be scraped clean, sorry. You can simply download and install a fresh copy.

The name of the driver is igdkmd64.sys that is the directx component.

Let us know if you need help

Ken

 

[Jonathan_King]

Right-click on the Intel 4 series thing in Device Manager, and select Uninstall.

Reboot, and the new drivers should be automatically installed. You can also try selecting your laptop here and installing the appropriate graphics drivers.