BSOD'ing pretty randomly

S

SomeoneElse

New member
Local time
2:10 PM
Messages
4
This has been going on for a few weeks. I'm sure it's a driver issue but the problem is that I'm not really sure which driver it is. If anybody could help it'd be really appreciated.

Running Windows 7 Home Premium 64bit, retail version. I've had this computer for only about two months. My profile has some specs if it helps (can't remember what my motherboard is though :P) Haven't re-installed my OS yet.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Window 7 Home Premium 64bit
CPU
Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory
4096MB RAM
Graphics Card(s)
NVIDIA GeForce GTX 470
Sound Card
Speakers (4- Logitech G930 Headset)
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880096bf7f0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+3930356661653133
fffff880`096bf7f0 0807            or      byte ptr [rdi],al

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030ae0e0
 0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Skype.exe

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff880096c0708 -- (.exr 0xfffff880096c0708)
ExceptionAddress: fffff880040467f6 (IDSvia64+0x00000000000307f6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff880096c07b0 -- (.trap 0xfffff880096c07b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=7ffffa8004808a18 rbx=0000000000000000 rcx=00000000000000ac
rdx=fffffa80071ebbb8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880040467f6 rsp=fffff880096c0948 rbp=fffff880096c0aa8
 r8=fffffa800724fb38  r9=0000000000000088 r10=00000000000000ac
r11=fffff880096c0aa8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
IDSvia64+0x307f6:
fffff880`040467f6 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002f08bdb to fffff80002e76740

STACK_TEXT:  
fffff880`096bf738 fffff800`02f08bdb : 00000000`0000001e ffffffff`c0000005 fffff880`096bf7f0 00000000`00000000 : nt!KeBugCheckEx
fffff880`096bf740 fffff800`02ec7d30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KipFatalFilter+0x1b
fffff880`096bf780 fffff800`02ea4d1c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x95d
fffff880`096bf7c0 fffff800`02e9c40d : fffff800`02fc2be4 fffff880`096c22e0 00000000`00000000 fffff800`02e06000 : nt!_C_specific_handler+0x8c
fffff880`096bf830 fffff800`02ea3a90 : fffff800`02fc2be4 fffff880`096bf8a8 fffff880`096c0708 fffff800`02e06000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`096bf860 fffff800`02eb09ef : fffff880`096c0708 fffff880`096bff70 fffff880`00000000 fffffa80`0724f680 : nt!RtlDispatchException+0x410
fffff880`096bff40 fffff800`02e75d82 : fffff880`096c0708 fffffa80`0724fb38 fffff880`096c07b0 00000000`00000000 : nt!KiDispatchException+0x16f
fffff880`096c05d0 fffff800`02e7468a : 00000000`00080000 00000901`0000000f fffffa80`0724fe68 fffffa80`0724fea8 : nt!KiExceptionDispatch+0xc2
fffff880`096c07b0 fffff880`040467f6 : fffff880`0404da6c fffffa80`0724fb38 00000000`00000000 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`096c0948 fffff880`0404da6c : fffffa80`0724fb38 00000000`00000000 00000000`00000001 fffff800`02faa4d3 : IDSvia64+0x307f6
fffff880`096c0950 fffffa80`0724fb38 : 00000000`00000000 00000000`00000001 fffff800`02faa4d3 fffffa80`0724fb18 : IDSvia64+0x37a6c
fffff880`096c0958 00000000`00000000 : 00000000`00000001 fffff800`02faa4d3 fffffa80`0724fb18 fffff880`0404aba8 : 0xfffffa80`0724fb38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
IDSvia64+307f6
fffff880`040467f6 ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  IDSvia64+307f6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: IDSvia64

IMAGE_NAME:  IDSvia64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cd47367

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_IDSvia64+307f6

BUCKET_ID:  X64_0x1E_c0000005_IDSvia64+307f6

Followup: MachineOwner
---------
The source of the problem is sadly norton.
All the dumps read essentially the same. It is a norton 'driver' IDSvia64.sys.
I don't know of a fix for this outside of removing norton and choosing a different security software.
Microsoft security essentials is a option, it's not quite as good as norton but it's not known to have any conflicts. It's also free.
http://www.microsoft.com/security_essentials/

There is also AVAST! and AVG which offer free protection (just google them for links)
 

My Computer

Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Still getting BSODs and I used the official Norton Removal Tool. Uploaded another dump.

EDIT: Hmm... actually, I'm guessing the problem is that driver is still there and I need to remove it by hand. But it's midnight at the time of this post so I'll have to do it later :P
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Window 7 Home Premium 64bit
CPU
Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory
4096MB RAM
Graphics Card(s)
NVIDIA GeForce GTX 470
Sound Card
Speakers (4- Logitech G930 Headset)
Would really appreciate someone taking a look, still getting blue screens.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Window 7 Home Premium 64bit
CPU
Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory
4096MB RAM
Graphics Card(s)
NVIDIA GeForce GTX 470
Sound Card
Speakers (4- Logitech G930 Headset)
Code: 
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002efc589, Address of the instruction which caused the bugcheck
Arg3: fffff88005858ed0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiCheckForConflictingVadExistence+1d
fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h]

CONTEXT:  fffff88005858ed0 -- (.cxr 0xfffff88005858ed0)
rax=00000000000716a5 rbx=0000000000000000 rcx=7ffffa8003b1d830
rdx=00000000000716a0 rsi=fffffa8006b16640 rdi=fffffa800508db30
rip=fffff80002efc589 rsp=fffff880058598a8 rbp=fffffa800508dd48
 r8=00000000716a5fff  r9=00000000716a0000 r10=0000000000000001
r11=fffff88005859b58 r12=fffff88005859b58 r13=fffff88005859b50
r14=0000000000000000 r15=fffffa8006b16640
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!MiCheckForConflictingVadExistence+0x1d:
fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h] ds:002b:7ffffa80`03b1d850=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002efc589

STACK_TEXT:  
fffff880`058598a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiCheckForConflictingVadExistence+0x1d


FOLLOWUP_IP: 
nt!MiCheckForConflictingVadExistence+1d
fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiCheckForConflictingVadExistence+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd

STACK_COMMAND:  .cxr 0xfffff88005858ed0 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiCheckForConflictingVadExistence+1d

BUCKET_ID:  X64_0x3B_nt!MiCheckForConflictingVadExistence+1d

Followup: MachineOwner
---------

This points to memory corruption, in the absence of norton.
Best way to check memory is to run memtest86 overnight (5-7 passes minimum)
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
^^that link will run you through how to use the application and where to get it.
 

My Computer

Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
I think I've fixed it now. Thanks a lot for helping me! :)
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Window 7 Home Premium 64bit
CPU
Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory
4096MB RAM
Graphics Card(s)
NVIDIA GeForce GTX 470
Sound Card
Speakers (4- Logitech G930 Headset)
You must log in or register to reply here.
Back
Top