BSODs every 5-10mins

[jtf2]

Hello everyone,

Well i got my laptop back from gateway's factory or wherever they fix it. Long story short, I bought the NV5909 just 45 days ago and 13 days ago the hard drive failed (just fell short of 30 day refund policy) . Sent it into gateway for repair and they said they replaced the HDD.

First thing I did was uninstall all bloatware and changed some minor system settings like mouse speed, etc. I didn't install any software or hardware drivers or make any major changes. During that time which was approx 2 hours of uninstalling stuff, the computer did not crash. Then after making a bootable ISO, I began to install software and other things but again no hardware changes. Thats when this started. It maybe related to wireless issues because I noticed that in safemode with networking the wireless internet is perfect but in regular windows, I have to disconnect/reconnect to the network multiple times in order for internet to work. Usually only google works, then step by step with each disconnect/reconnect other websites start to work.\

I have done a chkdsk test and no problems. As of writing this post, I will run memtest.

Help!

 

[jtf2]

couple things i forgot..

gateway laptop 5909
intel i3 330M processor
4gb ddr3 ram
ati 5650 GPU
windows 7 64bit

When it crashes, there isn't any actual blue screen but the screen looks scrambled and multicolored for a millisecond, turns to black and then restarts on its own.

 

[jtf2]

I ran memtest up to 103%. Still not sure what the problem could be as the test did not reveal any issues on my ram. Can anyone take a look at the files I uploaded? Is there anything else I can do?

 

[Capt.Jack Sparrow]

Hello Welcome to SF !!

The Dump files is blaming some core Windows dll file that might not be the actual problem. Follow this link and Run Memory Diagnostic (Not the one in Windows) and HD Diagnostic then if your using a Security Software uninstall it completely and see whether that makes any difference. Because of the the Kernal Operations has interpted that cause to crash. If that didn't fix then we might need to run Driver Verifier. Post us back the result then we will give instructions how to run Driver Verifier !

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
Debugging Details:
------------------
 
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
FAULTING_IP: 
+365952f00a1dfdc
00000000`00000000 ??              ???
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  0000000000000000
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
CURRENT_IRQL:  e
EXCEPTION_RECORD:  fffff88002ffb8d8 -- (.exr 0xfffff88002ffb8d8)
ExceptionAddress: fffff80002e8dbc1 (nt!KiIpiProcessRequests+0x00000000000001c1)
   ExceptionCode: c0000096
  ExceptionFlags: 00000000
NumberParameters: 0
TRAP_FRAME:  fffff88002ffb980 -- (.trap 0xfffff88002ffb980)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000678 rbx=0000000000000000 rcx=00000000000006f8
rdx=0000004700000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e8dbc1 rsp=fffff88002ffbb10 rbp=fffff88002f63180
 r8=fffff88002fddfc0  r9=0000000000000000 r10=fffff88002fd7e80
r11=fffff88002ffbc90 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
nt!KiIpiProcessRequests+0x1c1:
fffff800`02e8dbc1 0f22e1          mov     cr4,rcx
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002e7732e to fffff80002e7f5d0
STACK_TEXT:  
fffff880`02ffa9c8 fffff800`02e7732e : 448966c9`03480012 121d4e86`8a4144cb fffff880`02ffb140 fffff800`02eac524 : nt!KeBugCheck
fffff880`02ffa9d0 fffff800`02ea52ed : fffff800`0308dd5c fffff800`02fceba0 fffff800`02e0f000 fffff880`02ffb8d8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02ffaa00 fffff800`02eac950 : fffff800`02fceb24 fffff880`02ffaa78 fffff880`02ffb8d8 fffff800`02e0f000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02ffaa30 fffff800`02eb98df : fffff880`02ffb8d8 fffff880`02ffb140 fffff880`00000000 00000000`00000000 : nt!RtlDispatchException+0x410
fffff880`02ffb110 fffff800`02e7ec42 : fffff880`02ffb8d8 00000000`00000003 fffff880`02ffb980 fffff880`02fd3180 : nt!KiDispatchException+0x16f
fffff880`02ffb7a0 fffff800`02e7d54a : fffffa80`04948b00 00000000`00000014 fffffa80`04948b00 00000000`00000018 : nt!KiExceptionDispatch+0xc2
fffff880`02ffb980 fffff800`02e8dbc1 : fffffa80`03b4c040 00000000`00000000 fffffa80`03b0c1a0 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff880`02ffbb10 fffff800`02e8ba2a : fffff880`02fd3180 fffff880`02ffbc70 fffffa80`03b61040 00000000`00000000 : nt!KiIpiProcessRequests+0x1c1
fffff880`02ffbbf0 fffff800`02e87dd2 : fffff880`02fd3180 fffff880`00000001 00000000`00000001 fffff880`00000000 : nt!KiIpiInterrupt+0x12a
fffff880`02ffbd80 00000000`00000000 : fffff880`02ffc000 fffff880`02ff6000 fffff880`02ffbd40 00000000`00000000 : nt!KiIdleLoop+0x32
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02e7732e 90              nop
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb
FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

Hope this helps.
Captain

 

[jtf2]

do i have to run memtest again?

 

[Capt.Jack Sparrow]

do i have to run memtest again?

Yes. Download MemTest86+ and run atleast 5 passes.

- Captain

 

[jtf2]

ok. I had also partially installed MSE but it crashed and it wasn't working. A couple of BSODs ocurred before i installed the antivirus software so idunno if that's the issue. Since it was a corrupted install I just deleted the files by a manual search. However, there were 2 dll files that were still running in memory. I will address those after I run some of these tests.

 

[Capt.Jack Sparrow]

ok. I had also partially installed MSE but it crashed and it wasn't working. A couple of BSODs ocurred before i installed the antivirus software so idunno if that's the issue. Since it was a corrupted install I just deleted the files by a manual search. However, there were 2 dll files that were still running in memory. I will address those after I run some of these tests.

Firewall / Antivirus are just a possibility !! But let the MemTest go on let see how it turns out. Follow this link to remove MSE completely How to uninstall Microsoft Security Essentials

- Captain

 

[jtf2]

ok I ran HD diagnostic and spc /scannow but both came back negative. Couldn't run memtest 86+ v4.00 off a bootable cd. For some reason it kept crashing as soon as it began. Is there another version I could run? I tried to use the one here Memtest86+ - Advanced Memory Diagnostic Tool.

Anything else I could do?

 

[jcgriff2]

memtest86+ is the memory test to use.

Run 1 stick at a time and alternate the slots.

If memtest crashes, go on to the next stick or place the current one being tested in a different slot.

 

[jtf2]

is there a version that will run in safemode windows?

 

[Jonathan_King]

You can try the Windows Memory Diagnostic, but Memtest86 is much preferred.

 

[jtf2]

ok I did that that version of memtest and it came back negative. Also I did the version that works in windows from MemTest: RAM reliability tester for Windows for 102% already. Both results did not indicate memory was the problem. This computer is brand new and not refurbished, bought 45days ago. Memory could be a possibility but I think its something else. Well, I contacted gateway and they said they would send a different factory image disks. I'll give that a go. If that doesn't work, t hen I'll have to figure out how to run memtest86.