Solved BSODs for months, variety of errors

[WillNelson]

In what has been going on for the past several months, I've been getting BSODs far too often. Since almost two months ago, I started keeping more track of what the crash said it was and what I was doing at the time. Common error names that've shown up include System Service Exception, IRQL, Driver IRQL, and KMode. Activities performed when those crashes have happened include gaming, web browsing, video watching, and leaving my PC idle. Not sure what I can do that would solve this.

As per the forum instructions, I've attached the collected data file and attached it below. Since the time I ran it, there've been a couple more crashes following the same theme. Also I have additional minidumps saved from as far back as early February, if those would be helpful.

 

[HonorGamer]

Hello WillNelson, Welcome to SF!

It seems the ZIP didn't come with all the files we should be getting, was there any errors when you were using it?

Quite a few are pointing to memory_management as an issue, please run RAM - Test with Memtest86+ - Windows 7 Help Forums

Probably caused by : athrx.sys

Make sure it is fully updated. http://www.qualcomm.com/drivers

Post back results.

 

[WillNelson]

I don't think there were any errors during the collection program's run period. Also, I had run Memtest86 within the last couple months, though it didn't find anything wrong then. Lastly, that Qualcomm link doesn't really help considering the first line I see on there reads

Qualcomm does not offer support or drivers to end consumers.

I have gone and gotten whatever the most current I could find in the way of network drivers from the manufacturer, but that didn't seem to change anything.

 

[HonorGamer]

How long ago was your last memtest?Try running the collector tool again so we can see if we can get the rest of the files.

Update your graphics drivers. Not from windows update, but from your manufacturers website. Also update your DirectX drivers.

 

[WillNelson]

Not sure when exactly I last ran memtest, so I'll run it again while I sleep. 10 passes of the full suite of tests should do. Also, just ran the collector again, so those results'll be attached. As for the graphics drivers, I've been keeping them up to date from Nvidia, though recently (as in past couple weeks) I uninstalled their GeForce Experience tool due to some part of it spamming my Event Log with "couldn't run this file cause it's incompatible with 64-bit systems" messages. I'll go check for a newer driver now though. Lastly, not sure how to go about updating DirectX drivers. Think last I looked, DirectX was part of the Win7 install or something like that.

 

[WillNelson]

12 and 2/3 hours later, I complete a 10-pass run of Memtest86. No errors found. So might not be that.

 

[HonorGamer]

DirectX: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

Go to C:/Windows/minidumps, and move the files to a different location. Then rerun the tool so it can collect everything else. so many minidumps it's maxing the zip file size.

 

[WillNelson]

So, I had so many crashes logged it broke the collection program? Huh. Well I moved the minidumps out for this edition of my system report, so maybe that helped. Also, I downloaded and ran that DirectX file from the link there, but running it just gave me a "installer detected matching or newer version" and didn't do anything more.

Edit: Little over a week later, and I've still been getting the same crashes. So, I moved all but the last 12 minidumps out of the related folder and ran the collector, having added it's results to the attachments below.

 

[WillNelson]

Hate to multipost, since that's typically frowned upon, but I've had more crashes since my last message. Mostly more of the same, though the most recent was while I was gaming using an X360 controller and got a "Windows Driver Framework Violation", though BlueScreenView attributes the crash to a couple files I think I recognize as being networking related. Wasn't even playing an online game. I've attached another log collection, though I'm not sure if having run it during Safe Mode would affect what it found outside of the minidumps.

 

[WillNelson]

Haven't heard back from anyone here yet on my situation, but I've got more crash logs to share. With no solutions forthcoming, is starting to look more and more like I'll have to reinstall Windows, which I dread since that typically involves formatting the drive first, then after the OS reinstall, whatever programs I'd be using too.

 

[zbook]

Hi WillNelson ,

For a short period of time I'm covering some threads in Seven Forums.
Normally you can find me troubleshooting in Ten Forums.

1) In the DM log collector there were 18 BSOD mini dump files.
2) The debugging displayed multiple misbehaving drivers.
3) The logs displayed quarantined malware and sometimes problems with windows defender.
4) The bugchecks over the past few months in the logs included:
3D
7F
3B
7E
1A
A
D1
4A
1E
119
E3
18
50
24
19
4E
C1
10D
10E

5) If you are able to perform a clean install that is a good option as that should fix any residual problems with malware and malfunctioning drivers.
6) If you are not able to perform a clean install then perform a Windows 7 repair and check for malware with antivirus software that is not currently installed on the computer.

Repair Install - Windows 7 Help Forums


7) Run these and post images of the results in the thread using one drive or drop box share links
ESET: Free Virus Scan | Online Virus Scan from ESET ESET
MALWAREBYTES: Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes
SUERANTISPYWARE: SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
AdwCleaner: AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes

8) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
9) re-install the Nvidia GPU driver from the Nvidia website
10) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks

11) Uninstall EaseUS software > reinstall EaseUS software

12) Uninstall and reinstall: athrx.sys
Updating a driver. - Microsoft Community

13) Uninstall and reinstall: iusb3xhc.sys
Updating a driver. - Microsoft Community

14) Uninstall Xbox during the troubleshooting process and reinstall after the computer environment has passed one week with a stable computer environment (no BSOD, no unexpected restarts, etc.)

Event[41193]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2018-07-05T12:14:05.000
  Event ID: 1011
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AxlCustom-PC
  Description: 
Microsoft Antimalware has deleted an item from quarantine.
 For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Tilken.B!cl&threatid=2147722740&enterprise=0
 	Name: Trojan:Win32/Tilken.B!cl
 	ID: 2147722740
 	Severity: Severe
 	Category: Trojan
 	Path: file:_C:\Users\Will Nelson\AppData\Local\Temp\wtf2CFA.tmp
 	User: NT AUTHORITY\SYSTEM
 	Signature Version: AV: 1.271.504.0, AS: 1.271.504.0
 	Engine Version: 1.1.15000.2

Event[21620]:
  Log Name: System
  Source: Disk
  Date: 2018-05-26T01:41:04.162
  Event ID: 32
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AxlCustom-PC
  Description: 
The driver detected that the device \Device\Harddisk0\DR0 has its write cache enabled. Data corruption may occur.

athrx.sys
Atheros network adapter driver
Official site: http://www.qualcomm.com/drivers 
Unofficial site: https://www.ath-drivers.eu

iusb3xhc.sys
Intel(R) USB 3.0 eXtensible Host Controller Driver
http://downloadcenter.intel.com/

EUBKMON.sys
EaseUS Todo Backup driver
http://www.todo-backup.com/download/

xusb21.sys
XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)
http://www.microsoft.com/hardware/download/download.aspx?category=Gaming&type=Gaming&sku=JR9-00001

athr         Extensible Wireless Ne Extensible Wireless Ne Kernel        Manual     Running    OK         TRUE        FALSE        0          2,080,768  0      2/22/2011 12:17:31 PM  C:\Windows\system32\DRIVERS\athrx.sys            8,192

iusb3xhc     Intel(R) USB 3.0 eXten Intel(R) USB 3.0 eXten Kernel        Manual     Running    OK         TRUE        FALSE        122,880    438,272    0      3/23/2015 9:28:57 AM   C:\Windows\system32\DRIVERS\iusb3xhc.sys         8,192

iusb3xhc	Intel(R) USB 3.0 eXtensible Host Controller Driver	c:\windows\system32\drivers\iusb3xhc.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

xusb21       Xbox 360 Wireless Rece Xbox 360 Wireless Rece Kernel        Manual     Stopped    OK         FALSE       FALSE        1,152      56,960     0      8/13/2009 3:10:17 PM   C:\Windows\system32\DRIVERS\xusb21.sys           1,280

xusb21	Xbox 360 Wireless Receiver Driver Service 21	c:\windows\system32\drivers\xusb21.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No

EUBKMON      EUBKMON                EUBKMON                Kernel        Boot       Running    OK         TRUE        FALSE        4,096      36,864     0      12/5/2016 10:28:13 AM  C:\Windows\system32\drivers\EUBKMON.sys          4,096

eubkmon	EUBKMON	c:\windows\system32\drivers\eubkmon.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes

nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        7,344,128  7,163,904  0      6/24/2018 8:43:22 AM   C:\Windows\system32\DRIVERS\nvlddmkm.sys         32,768

Name	NVIDIA GeForce GTX 960
PNP Device ID	PCI\VEN_10DE&DEV_1401&SUBSYS_320B1462&REV_A1\4&B857930&0&0009
Adapter Type	GeForce GTX 960, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 960
Adapter RAM	(2,147,483,648) bytes
Installed Drivers	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version	24.21.13.9836
INF File	oem15.inf (Section007 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1680 x 1050 x 59 hertz
Bits/Pixel	32
Memory Address	0xF6000000-0xF6FFFFFF
Memory Address	0xE0000000-0xEFFFFFFF
Memory Address	0xF0000000-0xF1FFFFFF
I/O Port	0x0000E000-0x0000E07F
IRQ Channel	IRQ 17
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\nvlddmkm.sys (24.21.13.9836, 16.21 MB (17,000,808 bytes), 6/29/2018 9:41 PM)

 

[WillNelson]

In the time since your reply, I've tried following points 7-13. I've still gotten several crashes in the meantime; log collection attached. Of note, I hadn't followed all the tasks right away, partly noticeable in the logs. I first uninstalled the iusb3 drivers (while in Safe Mode), though that had the effect of (at least until I booted into Win7 and not Safe Mode) depowering my usb ports while booted to OS. This meant I couldn't use my keyboard or mouse until the issue solved itself. I haven't yet tried reinstalling the iusb3 drivers, but usb devices seem to be running fine now. Same day, I un/reinstalled the graphics driver, as per points 8 and 9. Between the 6th and 7th I un/reinstalled the network driver, though that had the issue of the driver installation not actually making the device work. I had to go into Device Manager and tell it to look for the drivers in a particular folder before it started working. Then after the crash logged on the 7th I uninstalled the EaseUS backup program, but haven't reinstalled it yet either.

I ran most of the scan programs mentioned in point 7, and what results I could collect I added to the log zip. Looked like they didn't find much that I'd think would be contributing to my issues.

Hadn't at the time actually read the Repair Install link you included, but I may give that a try. Also because last time I tried booting from the Win7 install disc I had the same issue mentioned above with my usb devices.

 

[WillNelson]

It's been over a week now since I tried the Repair Install of Win7, and it doesn't seem to have helped. Even tried cleaning out my video driver again. A few of the files that have since gotten blamed by the minidump logs I don't even know why they're somehow at fault. Files such as Beep, srv, and even cdrom.sys (???) have shown up, as viewable in the attached collection.

 

[WillNelson]

Three weeks later, I'm still getting about the same crashes. Figure I should at least update this thread with another log collection, if it helps at all. As far as I'm aware, nothing big has changed since my last posting.

 

[axe0]

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

[WillNelson]

I ran the test for 10 passes just to be sure. As can be seen in the attached photo, no errors were found. Also 10 passes of the full set of tests sure takes a while to run.

 

[axe0]

Please use MemTest86+ for the test as it is a better test for DDR3 RAM.

 

[WillNelson]

But that was MemTest86+. Pretty sure it was. Here's a photo I also took a minute before it finished, in case there wasn't any additional info after completion.

 

[axe0]

That is memtest86, not memtest86+.

 

[hazel123]

Have you got any antivirus installed? I maybe on the wrong angle here but there was the business of certain windows updates not installing if there was no antivirus installed, and causing BSOD's.