Solved BSODs, maybe only in FireFox. 2 previous posts and thought fixed

[Whiskey 7]

It has been a week since I had any problems but it is happening again, 2 in 2 days, thought it was resolved and it has been happening for about 2 months.

1. Mouse freezing and a BSOD yesterday.
2. Mouse freeze and no BSOD but a reboot to the screen offering safe boot mode options etc.
I have 2 previous posts here and really thought it was resolved.

This post 4 weeks ago and this 1 week ago.

My observation is that this ONLY HAPPENS in the Fire Fox browser, and on mouse movement.

I am in IE now (for some time) and have been in Windows Explorer (for hours) backing up and sorting stuff..

On my last BSOD post you will see I have done lots of suggested tests, memory CPU & graphics and all drivers were or have since been updated *.
* My latest effort to find the source was was to roll back the video driver, to no avail.

New SF Diagnostic attached and Speccy here.

I am starting to believe it is a Fire Fox issue and that I will have to cease using this browser I have been accustomed to. I hope not and that this can be resolved.

If I can provide any other information, please just ask.

Just enabled Driver Verifier and will test RAM overnight with Memtest86+

 

[Whiskey 7]

Just disabled Driver Verifier as it seems to slow performance.

I have tested RAM overnight and for 6 hours yesterday with Memtest86+ and have no errors

I have been in IE and currently looking at Chrome but I do like my Fire Fox (used to it anyway) so believe I will go back and just test some more , waiting a BSOD....

I haven't had a BSOD yesterday or today but would appreciate an analysis of my last SF Diagnostic file attached above just to see what's happening.

 

[Whiskey 7]

I went back to Fire Fox a few minutes ago and noticed the mouse freezing a couple of time (no BSODs) as I was just wanting to check for BSODs.

I still would appreciate a quick look at my last SF Diagnostic file attached above

When the mouse froze I did a control/alt/delete to task manager to see what was running and I was very surprised to see FF using so much memory.

I have to ask, does this look normal, anyone?

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800921b028, b2000040, 800}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

Latest is a hardware issue. Driver Verifier is meant to make the system very slow and sluggish - its trying to force a BSOD and isolate the offending driver.

Stress your hardware:
http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[Whiskey 7]

Thanks again Golden.

BugCheck 124 again doesn't sound too good.

Yes I read elsewhere here that Driver Verifier makes the system very slow and sluggish, looking for the offending driver.

I did the FURMARK & Prime95 last about a week ago. I will try them again

I really thought the fix for me was to disable hardware acceleration in Fire Fox.

Anyone have a comment re above screen from Task Manager and the apparent high memory use in Fire Fox?

Is yours a similar number?

 

[Whiskey 7]

OK, no BSODs for a couple of days. I have been in IE & Chrome (learning curve) and some ventures back to FF just to see if....

Ran FurMark again. Screens below. Are they OK?

Still running Prime95 again and really don't expect errors. Will run for extended time....

Asking again re the TASK MANAGER screen above (2nd entry).

Fire Fox seems to take a lot as per Task Manager.

Is that right?

What is a normal memory usage in Task Manager?

 

[Whiskey 7]

Prime95 run for 5h 30m and no problems.

 

[Whiskey 7]

Still no BSODs experienced.

Just wonder if anyone would comment on screenies above please, just so I know.

• Task Manager and apparent FireFox memory use: Is that high? Is yours comparable?
• FurMark video results: Are they OK?

Thanks

 

[Britton30]

Your NVidia drive is a bit old, the latest is 332.21. You can get it here
http://www.sevenforums.com/graphic-...e-video-drivers-windows-7-a-141.html#post3389

The Furmark score look OK but what we look for is screen tears, anomalies, pixelating, etc.

I can't help with the FF issue, I don't use it.

 

[Whiskey 7]

Thanks there Britton30.

I did role back the video driver while investigating and did think I'd put the latest back as below so I will Investigate further.

I am still in IE and looking for comment re FireFox/memory use in Task Manager, wonder if that is indeed normal?

 

[A Guy]

I don't use Firefox very much, so am not sure if that is considered high ram usage. FF used to be very prone to memory leaks. Have a look through this for any possible help

Firefox uses too much memory (RAM) - How to fix | Firefox Help

I see where newer versions returned to the memory leak issue. People report good success with Firemin . This assumes you have a memory issue, your usage does not seem that high (my Opera is currently at 269k, and that is not unusual). High memory usage will usually not result in freezes of crashes unless it was very high, and system memory is low.

A Guy

 

[King Arthur]

236MB RAM use from Firefox is perfectly normal. In fact I run Firefox daily with ~190 tabs open, which takes anywhere from 2GB to 3.5GB of RAM depending on how long it has been since I last started up Firefox. Oftentimes Firefox ends up hitting its 4GB limit of addressable RAM (32-bit process) and freezes, forcing me to kill it via Task Manager and restart it.

However, the mouse-freezing issues you mentioned in the same post as the Firefox RAM thing is certainly not normal.

 

[marsmimar]

When I use Firefox it uses about 250MB RAM. So I think your usage is OK. FF released it's latest version yesterday (27.0.1) so I'd try upgrading. Also, just for grins and giggles, have you tried using a different USB port for your mouse? How about a completely different mouse just to rule out a hardware issue?

 

[Whiskey 7]

.....................did think I'd put the latest back as below so I will Investigate further.

OK, pretty sure GPU driver OK but looking for answer (comparison figures) re Task Manager and Fire Fox/ Internet Explorer memory use....

and thanks Guy for the article - Firefox uses too much memory (RAM) - How to fix. Reading now.

 

[Slartybart]

If your system isn't crashing with IE or Chrome and you're fairly certain that it crashes only (or too often) when you run Firefox.... take a look through these:

Fix slowness, crashing, error messages and other problems

• Procedures to diagnose and fix problems
• Firefox is slow or stops working
• Firefox crashes
• Problems with add-ons, plugins or unwanted software
• Reset Firefox – easily fix most problems Fix slowness, crashing, unwanted toolbars, search hijacking and more by restoring Firefox to default settings. We'll save your bookmarks, tabs and passwords.

 

[Whiskey 7]

Thanks Slartybart.

After I came to realize my problems were probably and only Firefox related I googled as you do and found suggestions as you have kindly listed above.

I methodically went through each one in turn, and finally got to the last, RESET FIREFOX.

It has been now 3 or 4 days and all seems well. Now I am unsure of the fix here but if I had to nominate one or two they would be the GPU Driver remover software and re reinstallation (of the driver) and the Mozilla Support found here.

Since then, touch wood, and with the installation of Adblock I can say I have had no BSODs

Thanks you too, Golden,Britton30, A Guy, King Arthur & Marsmimar for your input & advice; it is appreciated.

Marking solved

 

[ShamrockRig]

When I use Firefox it uses about 250MB RAM. So I think your usage is OK. FF released it's latest version yesterday (27.0.1) so I'd try upgrading. Also, just for grins and giggles, have you tried using a different USB port for your mouse? How about a completely different mouse just to rule out a hardware issue?

I'm on version 28.0?

Is it because im on the Beta Channel?

 

[A Guy]

Yes

Glad you got it sorted Whiskey 7.

A Guy

 

[Slartybart]

Thanks Slartybart.

After I came to realize my problems were probably and only Firefox related I googled as you do and found suggestions as you have kindly listed above.

I methodically went through each one in turn, and finally got to the last, RESET FIREFOX.

It has been now 3 or 4 days and all seems well. Now I am unsure of the fix here but if I had to nominate one or two they would be the GPU Driver remover software and re reinstallation (of the driver) and the Mozilla Support found here.

Since then, touch wood, and with the installation of Adblock I can say I have had no BSODs

Thanks you too, Golden,Britton30, A Guy, King Arthur & Marsmimar for your input & advice; it is appreciated.

Marking solved

Great news Whiskey 7,

I was going to suggest going directly to RESET, but it's better to run through the simple things first before a full reset.

I'd lean towards the FireFox (FF) reset only because you didn't experience the BSOD unless you were in FF. Still it could have been that FF was accessing a function of your GPU that other apps were not. Anyway, making certain your GPU driver is correct will avert issues in the future.

Thanks for marking this solved.

Bill
.