BSODs, minidump error

[aliceinankh]

I got my Lenovo G550 laptop last year around January. It came pre-installed with Windows 7 32bit, and I've never re-installed.

I've been getting some random BSODs for the past month or so. Sometimes I get two or three in day, sometimes I can go a few days without one.

I've noted two errors: Driver IRQL not less or equal with iastor.sys as a file. And Multiple IRP complete requests with no file, which seems to be more common.

It consistently gives an error for the minidump: Physical dump failed with status 0xc000009c. I tried to troubleshoot that early on and discovered it was trying to save another type of file and switched to minidump and created a \windows\minidump folder, but I still keep getting that error, and the minidump folder has been empty so far.

I've attached the files listed in the Posting Instructions thread and updated specs on my profile.

Any help would be appreciated.

-Alice

 

[zigzag3143]

I got my Lenovo G550 laptop last year around January. It came pre-installed with Windows 7 32bit, and I've never re-installed.

I've been getting some random BSODs for the past month or so. Sometimes I get two or three in day, sometimes I can go a few days without one.

I've noted two errors: Driver IRQL not less or equal with iastor.sys as a file. And Multiple IRP complete requests with no file, which seems to be more common.

It consistently gives an error for the minidump: Physical dump failed with status 0xc000009c. I tried to troubleshoot that early on and discovered it was trying to save another type of file and switched to minidump and created a \windows\minidump folder, but I still keep getting that error, and the minidump folder has been empty so far.

I've attached the files listed in the Posting Instructions thread and updated specs on my profile.

Any help would be appreciated.

-Alice

Love to help Alice but no minidumps were included in the upload. Please try this method





To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[aliceinankh]

As I initially posted, there are no minidumps in the folder. The BSOD keeps giving me this error with regard to the minidump: Physical dump failed with status 0xc000009c.

I checked your instructions to make sure that minidumps are enabled, and all my settings were as you described.

Any help on how to get a minidump to actually save?

-Alice