Solved BSODs while doing anything. Mostly 3B.

[spiketheblody]

[This thread was reposted from the drivers section, because I believed that it had something to do with the drivers. I must be sure though.]

So for a few months I've been having sudden BSOD. It often happens while watching videos, playing games, or anything, really. They change here and there, but from what I can tell it's the drivers' fault. I do not know how to check which one is the issue or how to uninstall one permanently. I also have 2 audio drivers, is that normal? I would love help, thank you. Also BSOD 124

 

[Arc]

Only crash dumps are not enough.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[spiketheblody]

View attachment 330186

 

[Arc]

It is still incomplete. Some very important files those are needed to troubleshoot your issue are not present there.

 

[spiketheblody]

View attachment 330272
I am sorry but I am using the dm log collector with administrative rights and that's how big it ends up. I did it again, but I assume it's pointless to attach it, considering it's smaller than it's predecessor. I am also getting the BSOD 124 whenever I attempt to play a game. It runs for a mere 10 minutes.

I also got WhoCrashed and I found two main errors. I will add them here.

On Wed 8/20/2014 5:08:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082014-22058-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004845038, 0xB67CA000, 0xEF000135)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Thu 8/21/2014 8:10:55 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082114-25162-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002FD84E0, 0xFFFFF880097EE080, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[Arc]

I am also getting the BSOD 124 whenever I attempt to play a game. It runs for a mere 10 minutes.

It would be better to see the other files before suggesting something to you. But as you cannot provide it (DM Log Collector works for everybody, so it should work for you too), our vision does not reach all the corners of the issue.

Anyway, if you get stop 0x124 BSOD, that overrules all the other bugcheck codes; and that should be the primary concentration.

Follow http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

Let us know for any question about the steps. Also let us know about your advancements.

 

[spiketheblody]

Is there any other program that I could use? As I can keep trying to do this with dm log collector but I don't think it will magically change. Could it be because of the antivirus?

I have tried pretty much everything there. I do run the latest drivers, to my knowledge, I did check the ram and it's not overheating. I very much believe that it's the audio driver that is the issue. I have two, and I don't think that should be so. I remember my "tech-savvy mom" installing another audio driver for some reason on the laptop. Ever since then, this happens.
View attachment 330282

 

[Arc]

Follow Stop 0x124 - what it means and what to try

It will explain all about the issue, and guide you to do all.

 

[spiketheblody]

Oh my god. I brought points in my previous post regarding that thread. I have read it over and over, did whatever it asked of me and it still occurs. I checked the ram, the hard drive, the heating. None of them are the culprit. Which leaves the drivers. The ones that I actually expressed my concern about. Given that I have no idea how to check the drivers, I looked for help here. But I am plastered by the same response over and over again, without actual answers. So I will try to be more short and clear:
1. What could cause the "DM Log Collector" not to work?
2. If I have done EVERYTHING asked of me in that thread, except the removal of parts, and nothing worked, what should I do?
3. How would one check their drivers for errors?
4. Any other programs similar to DM Log Collector in case I don't get it to work?
5. Please don't just say the same thing again.

 

[Boozad]

Just because you've ruled out the HDD and RAM doesn't mean you've pinpointed the problem to drivers, a 0x124 is very rarely a driver issue and points to hardware as Arc has already explained. Have you stress tested the CPU? Stress tested the GPU? You're not providing the relevant information requested and not even telling us what tests you have actually performed to rule out your hardware, and are adamant it's a driver issue. If you want to help you need to provide the relevant information in detail.

 

[spiketheblody]

I have stress tested the GPU and everything went accordingly. I have run the basic stress test for the CPU and I got one error. I did ask what I could do in order to provide the required information, but an answer wasn't given. I have run dm log collector several times with administrative rights and each file that I give isn't enough. I don't know why, part of the reason why I'm here. I will attach the gpu error file.View attachment 330291

 

[Arc]

[Sat Aug 23 17:37:43 2014]
FATAL ERROR: Final result was 2EB1EEF8, expected: C508CAFA.
[COLOR=Red]Hardware failure detected[/COLOR], consult stress.txt file.
Quitting GIMPS.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
[COLOR=Red]Hardware failure detected[/COLOR], consult stress.txt file.

I think it is the CPU test result?

Will suggest you to take two more tests.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

For the time being, let us forget about the files and concentrate on hardware tests. From the log that you have attached, it seems that we are very close to a conclusion.

 

[spiketheblody]

My video card is extremely old, it can't hold up the GPU test, but I have no problem with it overall. I ran it for 15 minutes and there were no errors, overheating or artifacts.
I did yet another GPU test, a longer one, and I will upload the attachmentView attachment 330300
This is my overall heat. I have an additional external cooler to the laptop http://speccy.piriform.com/results/7B8A2i1OjEHBGo5XVspxMEq

 

[Arc]

My video card is extremely old, it can't hold up the GPU test, but I have no problem with it overall. I ran it for 15 minutes and there were no errors, overheating or artifacts.

Sorry, I am a bit confused. It cannot hold up the stress test, but no errors, overheating and artifacts? Is not it contradictory? Please clarify.

I did yet another GPU test, a longer one, and I will upload the attachmentView attachment 330300

Same as the previous run.

FATAL ERROR: Final result was 2EB1EEF8, expected: C508CAFA.
Hardware failure detected, consult stress.txt file.
Quitting GIMPS.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
[COLOR=Red]Hardware failure detected[/COLOR], consult stress.txt file.
[Sat Aug 23 17:43:35 2014]
Self-test 640K passed!
FATAL ERROR: Final result was 7D4EAE17, expected: A6A509A6.
[COLOR=Red]Hardware failure detected[/COLOR], consult stress.txt file.

But before blaming the hardware, I want you do one more thing. Stating it below.

This is my overall heat. I have an additional external cooler to the laptop http://speccy.piriform.com/results/7B8A2i1OjEHBGo5XVspxMEq

The system is overheating, apparently.

View attachment 330314
​

You need to control the heat. Open the computer. Clean the inside very carefully, without breaking anything. Clean all the air vents and fan grills so the it can blow the hot air out efficiently.

While re-seating the computer, apply new thermal paste to the CPU.



It will reduce the temperature down. When done, take both the CPU and GPU stress tests again. See how those go. Let us know the results.

Cleaning up and applying new thermal paste is your first priority. Do it as soon as possible. If you cannot do it, get it done.

No more troubleshooting is required before the temperature is reduced.

 

[spiketheblody]

I will do it as soon as possible and keep you updated on the progress.

 

[spiketheblody]

http://speccy.piriform.com/results/w5NFn5wyXe28dMhZi8N33X6

I applied the thermal paste. Nothing changed. The temperature is overall lower, from what I can see, but that's all. The 124 error is still here. Also BSOD 0A is here.
View attachment 330783

 

[Arc]

Well, then based on the test results I would suggest you to replace the CPU.

 

[spiketheblody]

Before we resort to that, could we check other things?

 

[Arc]

You may, if you want. http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[spiketheblody]

The link, yet again, lovely. I did try everything on the list. I'll mark this as solved as I know it won't be solved anytime soon, or ever.