BSODs with various bug check codes after upgrading hardware

daviga404 · Jan 26, 2014

Hi! I recently upgraded my CPU and Motherboard to an Intel i5 4670k and Gigabyte GA-Z87-HD3, respectively.
This was around the 27th December, so BSODs prior to this were a problem which I have since resolved. The blue screens occur at no specific time, and seem to have a different bug check code every time they occur (although some are repeated, just not consecutively).

I have tried to resolve the issue by changing some settings in the BIOS (I can't recall which ones exactly), but with no avail. The only other piece of hardware added/changed since this started to occur is a headset (Creative Tactic3d Rage), although the blue screens occurred before this was added.

I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change.

When the issues initially started to occur, I tried to apply a hotfix from Microsoft, but this made no difference.

The SF diagnostic tool output is attached; any help would be greatly appreciated.

Thanks in advance

Golden · Jan 26, 2014

daviga404 said:
I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change

Did you not do a clean install when you got the new motherboard? Did you simply plug in your HDD into the new motherboard and boot?

daviga404 · Jan 26, 2014

Golden said:
daviga404 said:

I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change

Click to expand...

Did you not do a clean install when you got the new motherboard? Did you simply plug in your HDD into the new motherboard and boot?

No, I had done a clean install about 5 months before. I have one HDD and one SSD, 1TB and 120GB respectively. I booted, then installed the drivers that came with the installation CD. Next, I updated these through their respective manufacturer websites.

Golden · Jan 26, 2014

The reason I ask is that you probably have crap loads of drivers from the older motherboard which might be spitting all sorts of errors....I'll have a look at the dmp file now anyway, but it might take some time to work out.

Golden · Jan 26, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR="red"]BugCheck 50[/COLOR], {fffffa8034662df0, 0, fffff80003df2123, 2}


Could not read faulting driver name
Probably caused by : [COLOR="red"]dxgmms1.sys[/COLOR] ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )

Followup: MachineOwner
---------

Code:

fffff880`0aa8b468  fffff880`0f5399f2*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]atikmdag.sys[/COLOR]
 atikmdag+0xb79f2

Code:

Name	[COLOR="red"]AMD Radeon HD 7900[/COLOR] Series

Update the driver for your video card.

Code:

fffff800`00b9c748  fffff880`05526dd7Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]iusb3xhc.sys[/COLOR]
 iusb3xhc+0x5bdd7

Update the USB3.0 Host Controller driver
Driver Reference Table - iusb3xhc.sys

Code:

fffff880`0cc46438  fffff880`055e378fUnable to load image \SystemRoot\system32\DRIVERS\vrtaucbl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vrtaucbl.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]vrtaucbl.sys[/COLOR]
 vrtaucbl+0x978f

Update the Virtual Audio cable software driver
Driver Reference Table - vrtaucbl.sys

Code:

fffff880`0cc45b38  fffff880`04900dfdUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]aswSnx.sys[/COLOR]
 aswSnx+0x28dfd

Uninstall Avast (a common cause of BSOD's on some systems) and replace with MSE

You may need to do a check of your RAM/RAM motherboard slots at some stage using MemTest86+....leave that for the time being. We'll see if its still needed.

daviga404 · Jan 27, 2014

Golden said:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR="red"]BugCheck 50[/COLOR], {fffffa8034662df0, 0, fffff80003df2123, 2}


Could not read faulting driver name
Probably caused by : [COLOR="red"]dxgmms1.sys[/COLOR] ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )

Followup: MachineOwner
---------

Code:

fffff880`0aa8b468  fffff880`0f5399f2*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]atikmdag.sys[/COLOR]
 atikmdag+0xb79f2

Code:

Name	[COLOR="red"]AMD Radeon HD 7900[/COLOR] Series

Update the driver for your video card.

Code:

fffff800`00b9c748  fffff880`05526dd7Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]iusb3xhc.sys[/COLOR]
 iusb3xhc+0x5bdd7

Update the USB3.0 Host Controller driver
Driver Reference Table - iusb3xhc.sys

Code:

fffff880`0cc46438  fffff880`055e378fUnable to load image \SystemRoot\system32\DRIVERS\vrtaucbl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vrtaucbl.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]vrtaucbl.sys[/COLOR]
 vrtaucbl+0x978f

Update the Virtual Audio cable software driver
Driver Reference Table - vrtaucbl.sys

Code:

fffff880`0cc45b38  fffff880`04900dfdUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]aswSnx.sys[/COLOR]
 aswSnx+0x28dfd

Uninstall Avast (a common cause of BSOD's on some systems) and replace with MSE

You may need to do a check of your RAM/RAM motherboard slots at some stage using MemTest86+....leave that for the time being. We'll see if its still needed.

Thanks for the reply!

I have:

Updated my video card drivers (although I recall doing this a few weeks ago, with a failed installation, but successful install of video card drivers)
Updated the Virtual Audio Cable drivers
Updated the Intel USB3.0 eXtensible Host Controller driver
Reinstalled avast! with a custom install, as this is said to fix the problem in some cases. The driver "aswSnx.sys" is no longer existent in Device Manager (when hidden devices are shown) either, although still on the file system. The reason for this instead of simply installing MSE is that MSE's virus protection rates have fallen in recent months[1][2][3], and although Avast! may cause problems, it seems like the best free solution as of now.

Golden · Jan 27, 2014

Thats OK...its a trade-off between accepting the risk of BSOD from Avast versus the choice to use it

daviga404 · Jan 30, 2014

Golden said:
Thats OK...its a trade-off between accepting the risk of BSOD from Avast versus the choice to use it

I'm still getting BSODs; I had a look at the minidumps using the Windows Debugging Tools, and found the following:

One of the blue screens was "probably caused" by the AMD driver (again), so I had a look around the web for some solutions to this. What I found was a solution to uninstall the AMD Catalyst Control Center as the driver was stored exclusively on this program. I have yet to find out whether or not this succeeded.
Another blue screen was
Code:
```
Probably caused by : memory_corruption
```
, which I'm guessing (as you mentioned earlier) has something to do with my memory. I'll do a memory test and post the results here.
The third blue screen (013014-16177-01.dmp) seems to have been caused by "ntkrnlmp", which doesn't look too much like a direct fault, but rather something to blame when the culprit cannot be identified. This, I am unsure of.

I have attached a zip with the new minidumps and the output of dumpchk.exe.
Thanks again for your help!

Golden · Jan 31, 2014

Code:

fffff880`08b7a788  fffff880`050b1b36Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x45b36
fffff880`08b7a790  fffffa80`0f9c8000
fffff880`08b7a798  00000000`00000001
fffff880`08b7a7a0  fffff880`08b7a819
fffff880`08b7a7a8  fffff880`0f4d3a76Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x27a76

As you determined, the ATI driver is the issue here - lets see if your fix works.

Code:

fffff880`08b7a438  fffff880`012c6b80*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x83b80

Check for updates to the Intel Rapid Storage Technology drivers

Code:

fffff880`08b7a390  fffff880`049ebe9aUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0xf2e9a

Uninstall Avast

daviga404 · Feb 7, 2014

Hi, sorry to revive this thread again, but it appears that I am now getting one repeated blue screen, so the other fixes seem to have worked. I've tried to debug the minidump, but with no success.
All of the newest dump files are attached.

daviga404 · Feb 10, 2014

Golden · Feb 10, 2014

I'll have a look at this tonight when I get home from work.

Golden · Feb 11, 2014

Code:

fffff800`00b9c738  fffff880`05127833Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]iusb3xhc.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5c833

Driver Reference Table - iusb3xhc.sys

Update the USB3 host control driver for here:
https://downloadcenter.intel.com/default.aspx

Code:

fffff800`00b9c468  fffff880`06ef107eUnable to load image \SystemRoot\system32\DRIVERS\lvuvc64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]lvuvc64.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys
 lvuvc64+0x6007e

Driver Reference Table - lvuvc64.sys

Update the Logitech webcam driver from here:
Logitech Support - Downloads, Manuals, FAQs & More

Code:

fffff800`00b9ca78  fffff880`04c5628eUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x928e

Recheck your video card driver. I thought you had done that earlier?

daviga404 · Feb 11, 2014

Golden said:

Code:

fffff800`00b9c738  fffff880`05127833Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]iusb3xhc.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5c833

Driver Reference Table - iusb3xhc.sys

Update the USB3 host control driver for here:
https://downloadcenter.intel.com/default.aspx

Code:

fffff800`00b9c468  fffff880`06ef107eUnable to load image \SystemRoot\system32\DRIVERS\lvuvc64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]lvuvc64.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys
 lvuvc64+0x6007e

Driver Reference Table - lvuvc64.sys

Update the Logitech webcam driver from here:
Logitech Support - Downloads, Manuals, FAQs & More

Code:

fffff800`00b9ca78  fffff880`04c5628eUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x928e

Recheck your video card driver. I thought you had done that earlier?

That's strange, I thought I had installed the Intel USB 3.0 drivers and the video card drivers earlier.

When installing the Intel USB 3.0 drivers, the installation caused my USB peripherals to freeze, and after leaving it for about 20 minutes, it had not progressed from the previous stage. I went into safe mode to see if that made a difference, and it seemed to work perfectly fine then.

I installed the Logitech drivers quickly and painlessly, these were no problem.

When installing the AMD drivers/other software packages included in the installation, it came up with a message informing me that there was an "Installation Failure". This, however, was not a failure while installing the actual display drivers; it must have been something else. The error log is below, although I cannot see any obvious error codes or messages.

Code:

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
  <general>
    <cmdline>-UI </cmdline>
    <time>02/11/14 16:40:40</time>
    <action>install</action>
    <download></download>
  </general>
  <dcm>
    <primary>
     <name>AMD Radeon Graphics Processor</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x679a</chipid>
     <vendorid>0x1002</vendorid>
     <ssid>0x2761</ssid>
     <ssvid>0x1462</ssvid>
     <classcode>0x030000</classcode>
     <revisionid>0x00</revisionid>
    </primary>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0xaaa0</chipid>
     <vendorid>0x1002</vendorid>
     <ssid>0xaaa0</ssid>
     <ssvid>0x1462</ssvid>
     <classcode>0x040300</classcode>
     <revisionid>0x00</revisionid>
    </device>
  </dcm>
  <exist>
<package>
	<description>AMD Catalyst Install Manager</description>
	<result></result>
	<version>8.0.915.0</version>
	<size>20 </size>
</package>
<package>
	<description>AMD APP SDK Runtime</description>
	<result></result>
	<version>10.0.938.1</version>
	<size>90 </size>
</package>
<package>
	<description>AMD Display Driver</description>
	<result></result>
	<version>13.251.0.0000</version>
	<size>90 </size>
</package>
<package>
	<description>HDMI Audio Driver</description>
	<result></result>
	<version>7.12.0.7717</version>
	<size>1 </size>
</package>
<package>
	<description>Microsoft Visual C++ 2008 SP1 Redistributable</description>
	<result></result>
	<version>9.0.30729.4148</version>
	<size>7 </size>
</package>
<package>
	<description>AMD Steady Video Plug-In </description>
	<result></result>
	<version>2.06.0000</version>
	<size>1 </size>
</package>
<package>
	<description>AMD Accelerated Video Transcoding</description>
	<result></result>
	<version>13.20.100.31206</version>
	<size>3 </size>
</package>
<package>
	<description>AMD Drag and Drop Transcoding</description>
	<result></result>
	<version>2.00.0000</version>
	<size>1 </size>
</package>
<package>
	<description>AMD Media Foundation Transcoders</description>
	<result></result>
	<version>1.0.81206.1620</version>
	<size>1 </size>
</package>
  </exist>
  <install>
<package>
	<description>AMD Catalyst Install Manager</description>
	<result>Succeed</result>
	<version>8.0.916.0</version>
	<size>20 </size>
</package>
<package>
	<description>Microsoft Visual C++ 2012 Redistributable (x86)</description>
	<result>Succeed</result>
	<version>11.0.50727</version>
	<size>9 </size>
</package>
<package>
	<description>AMD Display Driver</description>
	<result>Succeed</result>
	<version>13.350.1005.0000</version>
	<size>90 </size>
</package>
<package>
	<description>HDMI Audio Driver</description>
	<result>Succeed</result>
	<version>7.12.0.7718</version>
	<size>1 </size>
</package>
<package>
	<description>Microsoft Visual C++ 2012 Redistributable (x64)</description>
	<result>Succeed</result>
	<version>11.0.50727</version>
	<size>9 </size>
</package>
<package>
	<description>HydraVision</description>
	<result>Succeed</result>
	<version>4.2.252.0</version>
	<size>6 </size>
</package>
<package>
	<description>AMD Accelerated Video Transcoding</description>
	<result>Succeed</result>
	<version>13.30.100.40131</version>
	<size>3 </size>
</package>
<package>
	<description>AMD Catalyst Control Center</description>
	<result>Succeed</result>
	<version>2014.0131.1535.27922</version>
	<size>150 </size>
</package>
<package>
	<description>Microsoft .NET Framework 4.5</description>
	<result>Succeed</result>
	<version>4.5.50709</version>
	<size>49 </size>
</package>
  </install>
  <uninstall>
  </uninstall>
  <downloaded>
  </downloaded>
  <resource>
    <hwinfo>Hardware information</hwinfo>
    <existpkg>Existing packages</existpkg>
    <pkg2inst>Packages for install</pkg2inst>
    <pkg2uninst>Packages for uninstall</pkg2uninst>
    <otherdev>Other detected devices</otherdev>
    <errmsg>Error messages</errmsg>
    <name>Name</name>
    <manufacture>Manufacturer</manufacture>
    <chiptype>Chip type</chiptype>
    <chipid>Device ID</chipid>
    <otherhw>Other hardware</otherhw>
    <download>Download packages</download>
    <succeed>Success</succeed>
    <fail>Fail</fail>
    <vendorid>Vendor ID</vendorid>
    <classcode>Class Code</classcode>
    <revisionid>Revision ID</revisionid>
    <ssid>Subsystem ID</ssid>
    <ssvid>Subsystem vendor ID</ssvid>
    <header1>Catalyst™ Install Manager</header1>
    <header2>Installation Report</header2>
    <finalstatus>Final Status:</finalstatus>
    <versionofitem>Version of Item:</versionofitem>
    <size>Size:</size>
    <bytes>Mbytes</bytes>
  </resource>
  <error><msg>Application Install: install package failure!</msg></error></monetreport>

Golden · Feb 12, 2014

I don't see anything of significance in that log. Is the system stable now?

BSODs with various bug check codes after upgrading hardware

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