BUG_USB_DRIVER - RC install

[paulmdavies]

Hi,

Today, 02:29 PM
When my computer reaches the end of the first section of the RC1 (64-bit) install, it doesn't reboot when it says it will. Instead, it sits for a while, and then gives me an error (BSOD) with the error code BUG_USB_DRIVER.

The only USB device I have plugged in is the receiver for my (MIcrosoft) wireless keyboard and mouse.

If I reboot the computer, it continues with the install but gets stuck at the Completing installation stage.

Anybody have any ideas?

My Specs:

Asus M2N32-SLI Deluxe
Athlon 64 X2 5200+
4GB Crucial RAM

 

[Orbital Shark]

That's a very strange error indeed, i suppose you don't happen to have a 'cabled' usb keyboard handy do you?

 

[paulmdavies]

Sadly not, I'm away at uni and hence am 'as is'

 

[Orbital Shark]

It could be a specific driver issue, which would require you to download & install from the makers website. As this is not an option during install I would suggest looking at http://www.sevenforums.com/installation-setup/6158-build-7068-wont-install.html to see if disabling the keyboard device, therefore instating the 'Standard' device might help.

 

[paulmdavies]

Sorry, what do you mean by disabling the keyboard device? How does one go about doing that?

As it's a Microsoft keyboard and mouse you'd hope it would be supported...

 

[Orbital Shark]

If you click the link in blue '7068 Won't install' and read post #9 it might help you out.

 

[paulmdavies]

Removing the keyboard in device manager merely caused the keyboard & mouse to stop working...

 

[paulmdavies]

Something I've remembered, which is probably the cause of my problem, is a quirky bit of my motherboard design. It has a Realtek USB Wireless LAN chip soldered onto the motherboard - obviously I'd forgotten about this being USB, but it is, and it's connected. You can't unplug it, and you can't disable it per se (not through the BIOS anyway), so I don't really know what to do. I've tried running the second section of setup in safe mode and disabling it, but when I reboot it still hangs at the Completing Installation phase.

I'm guessing this is just an unfortunate bug, which I'd like to tell Microsoft about. Anybody know how? And does anyone, on the off chance, have any ideas how to fix it?

 

[Kallb123]

i had this problem. i have installed it another way but i am having a problem since i cant make it bootable from windows xp.
http://www.sevenforums.com/tutorials/7943-install-windows-7-fast-without-dvd-usb-device.html
this was very easy and very very fast. if you have vista then it should be easy for you. if not then at the bottom of the first page is some info but i have asked the poster to explain it a little more. keep checking the last page for info.

 

[paulmdavies]

Thank you for the information. However, I followed the instructions, and when I got to the rebooting stage, the "installer" got to the installing devices bit and then got stuck at 62%, which I imagine is exactly the same as happens in the real installer, just I'm seeing it a bit differently.

I still haven't been able to try with a wired keyboard, but I looked in setup's device manager and my keyboard/mouse receiver has been detected properly, so I think it must be my wireless receiver. Annoying bug.

 

[Kallb123]

what installer? if you followed the tutorial in the link there wasnt any. and i never saw anything to say "installing devices".
is it the tutorial in my post you are talking about?

 

[paulmdavies]

is it the tutorial in my post you are talking about?

Yes. I followed the tutorial. When you reboot, it starts Windows 7 for the first time, incorporating an 'installing devices' section. At which it gets stuck. I imagine it normally goes past quite quickly, as it the percentage was ticking up nice and fast until 62%

what installer? if you followed the tutorial in the link there wasnt any. and i never saw anything to say "installing devices".

I called it the installer because I couldn't think of a better word. I did put it in inverted commas though, because it's not the real installer.

 

[Kallb123]

ah sorry. i haven't managed to get that far yet as i cant create the boot files since i have XP. post your problem in the tutorial thread. the author has been very helpful to me.

 

[paulmdavies]

post your problem in the tutorial thread. the author has been very helpful to me.

I think this is a genuine bug, and not one related to the method of installation (which I must say in itself is very neat) because it seems to have exactly the same behaviour as when Windows is installed with the DVD. Therefore, to ask the tutorial writer for help would be unfair because it's not the new install method that's causing the problem.

 

[Kallb123]

ok. The install method is awesome. the tutorial is easy to follow and it is extremely fast. I would have done it already if it wasnt for those darn boot files. i think i have them but my pc boots windows xp still.

 

[I M A PC]

Can you try disconnect your LAN able, Wireless Router, ensure the OS can't get drivers from WU and do the installation.

 

[Kallb123]

I unplugged everything I could grasp. Including:
2GB of RAM (out of 4GB)
Hauppagge TV Tuner
Keyboard + Mouse (replaced with PS/2)
Second Monitor
Floppy Drive
Memory Card Reader
And disabled anything that I didn't need in the BIOS (USB and 2.0 support)

Installation worked perfectly.
The TV Tuner doesn't work (it caused BSOD in XP also) and many people say that it is very unstable. I guess that was a waste of money. If your install fails try removing any of the above.


Windows 7 seems as though it will take over from XP since for me it has been awesome. One downpoint is that Company Of Heroes won't install properly, I have to use XP to play the game.

 

[paulmdavies]

OK. I M A PC, does the installer look for drivers from Windows Update? That's impressive, I didn't know that.

Kallb123, I have a Hauppauge TV tuner, but unlike yours it's worked fine for me under XP and Vista, and didn't cause any problems with 7 Beta either (it worked properly, installed and picked up signal). I've tried installing with a PS/2 keyboard, and that didn't help, even having disabled USB in the BIOS. I don't have anything else to unplug, except the sound card maybe.

I'll give it a try without the LAN cable plugged in and with no TV Tuner though, thanks. Seems strange that it would produce a BUG_USB_DRIVER error for a PCI TV Tuner though...

 

[Kallb123]

the hauppauge pci card is just a usb device made into pci. the lan cable is needed to download updates but you can give it a shot if nothing else works.

 

[dmex]

OK. I M A PC, does the installer look for drivers from Windows Update? That's impressive, I didn't know that.

Windows Setup will download and install drivers when you use the "Upgrade Install", It doesn't install drivers from Windows Update when your using the "Custom Install" method or when your installing a fresh copy

Steven