Build 7601 not genuine

[tompalmer1989]

Had a black screen with that message in the bottom corner is there a fix for this?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {684FD0C2-F5F5-4F14-B538-FD90CC01E367}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{684FD0C2-F5F5-4F14-B538-FD90CC01E367}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1444007836-3019432053-3686451118</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X1301</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090828000000.000000+000</Date></BIOS><HWID>B4AE3907018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68264</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 1:10:2013 22:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GE6lWrGlpLELQB12CoMvoIyhhx02EIa
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SSDT            PTLTD         POWERNOW
  SLIC            ACRSYS        ACRPRDCT

 

[NoelDP]

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

That's two of these in 24 hours - after none for months!
A couple of questions, before we start trying to fix it.
1) Have you had any problems with malware recently? - and is your Anti-Virus up-to-date? (which one is it?)
2) When did Updates start failing? (check the Windows Update History log)

Please first follow the instructions in http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested data - it should give me the data I need to create a fix protocol.

 

[tompalmer1989]

1) only just started having problems with my anti virus which is only avast free version which is not working now, but think just need to reinstall.

2)And for some reason windows update says it has never been updated, but i know it has before this happened.

i installed SURT and it installed a hotfix for windows


Windows Update error code 8007002

I have attached cbs file

 

[NoelDP]

You have some fairly major corruption present
It may be quicker/better to attempt a repair install, than to try fixing the known errors - especially if your AV has quit, as it may mean that you are already infected.

let's start with the basics.
What other Antivirus has EVER been installed on this machine? - including the trial version installed by the manufacturer?

Before we start attempting to fix the problems, we should check that the disk itself is ok...


Please run a full CHKDSK ....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

Once you're back in Windows, please open the Event Viewer
Navigate in the left pane to the Windows Logs, Application
Now look in the event list for an event from the Wininit source - this will contain the results of your CHKDSK scan
double-click on the entry, and click on the Copy button in the window that will pop up,
Paste the result to your reply.

 

[tompalmer1989]

i think when i first got the computer i had the McAfee free trial.


Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 13/01/2013 18:34:40
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: sarah
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
297728 file records processed.

File verification completed.
761 large file records processed.

0 bad file records processed.

0 EA records processed.

92 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
360304 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
297728 file SDs/SIDs processed.

Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
31289 data files processed.

CHKDSK is verifying Usn Journal...
34880448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
297712 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
75592819 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

480138239 KB total disk space.
177091764 KB in 262429 files.
169904 KB in 31290 indexes.
89064 KB in bad sectors.
416231 KB in use by the system.
65536 KB occupied by the log file.
302371276 KB available on disk.

4096 bytes in each allocation unit.
120034559 total allocation units on disk.
75592819 allocation units available on disk.

Internal Info:
00 8b 04 00 62 7b 04 00 cc 52 08 00 00 00 00 00 ....b{...R......
33 52 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 3R..\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-13T18:34:40.000000000Z" />
<EventRecordID>276835</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>sarah</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
297728 file records processed.

File verification completed.
761 large file records processed.

0 bad file records processed.

0 EA records processed.

92 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
360304 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
297728 file SDs/SIDs processed.

Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
31289 data files processed.

CHKDSK is verifying Usn Journal...
34880448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
297712 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
75592819 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

480138239 KB total disk space.
177091764 KB in 262429 files.
169904 KB in 31290 indexes.
89064 KB in bad sectors.
416231 KB in use by the system.
65536 KB occupied by the log file.
302371276 KB available on disk.

4096 bytes in each allocation unit.
120034559 total allocation units on disk.
75592819 allocation units available on disk.

Internal Info:
00 8b 04 00 62 7b 04 00 cc 52 08 00 00 00 00 00 ....b{...R......
33 52 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 3R..\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

 

[NoelDP]

You have a hardware problem with the hard drive.
89064 KB in bad sectors.
This means that you have over 2000 bad sectors (in addition to the manufacturer's 'buffer' supply) on the hard drive, and it's only going to get worse.

I recommend that you back up your data to external storage, and prepare yourself to replace the hard drive.

 

[tompalmer1989]

sorry if being stupid but how do i do this? or do you mean buy a new 1?

 

[NoelDP]

Yes
Your current drive is very badly damaged, and could die at any time.
Before that happens you need to copy all your data to external media for safe-keeping.
You can than take your machine to a reputable repair shop for replacement of the hard drive, and reinstallation of the Operating System.

 

[tompalmer1989]

ok cheers for the help. Might look into buying a new PC.

 

[tompalmer1989]

Can you recomend what computer to look for i want one i can play game on (football manager and kids play Sims) and good enough to download alot of music on?

 

[NoelDP]

Almost any machine on sale is good enough to play music on - and depending on which Sims it is your kids play, most should be quite capable.

Take a look at the sale items currently - around £350 would get you a laptop that will pretty much anything you need. The same money on a desktop (main box only - no screen or mouse/keyboard) should be perfectly good enough.

just picking one of each at random to give you an idea....
Zoostorm Premium PC Core i3-2120 6GB DDR3 500GB W7HP (7877-0094) - dabs.com (personally, I think that is a little overpriced)
Fujitsu LIFEBOOK AH531 Core i3-2310M 2.1GHz 4GB 320GB W7HP (VFY:AH531MR3A2GB) - dabs.com

Your current system has about 170GB in use.

Beyond that, you should ask around and see what's available before the January sales end, and Windows7 gets to be a rarity - I personally consider Windows 8 to be optimised for touch-screens, and awkward for mouse/keyboard control, at least until you get to play with it for a fair while!

 

[tompalmer1989]

just a quick one, what i don't understand is when i get a message from windows asking to type product key why don't it work i have the sticker with it on? and also got the anti virus qorking

 

[NoelDP]

Basically, the system is too far gone to be able to properly evaluate and activate the Key - like I say, the disk could die at any moment, so be gentle with it until you have backed up everything!