It is difficult to remove something I cannot see.
To play it safe, let's download
Dr.Web CureIt!
Scroll down to the bottom of the page to download the free version.
Save to the Desktop.
After the file downloads, temporarily disable your antivirus program and disconnect from the Internet.
The scan will go faster.
Info:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
Right-click the
cureit.exe file
and select:
Run as Administrator
At the
Dr.Web CureIt console,
License and Updates prompt, agree to participate, and select:
Continue
At the
San Mode prompt, click:
Select objects for scanning
At the next prompt,
Custom Scan, check all the items except:
Temporary files
System Restore points.
Next, press:
Click to select files and folders
Under Browse, select the
drives to scan making sure the drive containing the Operating System, normally
C:, is selected. Also select any additional drives (not the CD/DVD drive). When done, click:
OK
Reboot computer to
Safe Mode (Tap F8 key before the Microsoft logo appears. Select
Safe Mode from the options).
Back at Dr.Web, click:
Start Scanning
Please do not run any other programs while the scan is in progress.
The time needed for a full scan depends on factors, such as system performance, available memory, running processes, number of drives and files, etc. Please be patient since it may take a while.
If a threat is detected, a screen similar to the following appears:
For each entry detected, click on the down arrow by
Action, and select:
Cure (or
Ignore, if it is something you recognize)
For the program to apply the selection on the
Action column, click:
Neutralize
When the actions are applied, a message appears:
All security threats were neutralized successfully!
Now, click on the green:
Open Report
The report appears in Notepad, and is called:
Cureit.log
Save the report to the Desktop.
Close
Dr.Web Cureit
Restart the computer to allow the files in use to be acted upon during reboot.
After reboot, attach the
Cureit.log, saved previously, in your reply.
Re-enable your antivirus program when done.