Anti-virus software was listed as a possible problem to others. I'd just uninstall the whole thing (if it doesn't already mess up the TCP/IP stack). As crazy is this might sound to you, it's actually not protecting you but stealing your privacy as anti-virus software needs to intercept TLS (HTTPS) connections to scan websites. Like a MiTM (Man In The Middle). The anti-virus sends all this telemetry back to AV headquarters. Also, anti-virus software today is nothing but bloat crap. There are two products I know that pack a cryptocurrency miner sucking up resources on a person's computer to make money. That's not even what a so-called anti-virus software should do. Its principal function is to prevent a malware infection. In all the years I ran anti-virus software I have A) never seen it stop anything other than false positives and B) cause computer issues.
I used to use anti-virus software many years ago. I no longer do. I now use something for my browser called Sandboxie which runs your browser in a sandbox so malicious Javascript and whatnot stays in the sandbox and not jumps to the computer. I also scan all downloads at VirusTotal. Since they use a large amount of anti-virus engines false positives are likely to occur. The general consensus is four hits and you toss. But it does depend on what you got. There's more here, but my cybersecurity knowledge would go way over your head.
There's really not one good anti-virus product out there anymore. ClamWin is an on demand scanner that's nice, but if you have it scan the entire C drive it'll take
three thousand years. I do use ClamWin on some stuff though. In addition to ClamWin, I run Sanity Check downloaded from
here. I use other tools as well beyond the scope of this discussion. Nothing ever found though.
Anti-virus software now-a-days has become more of a joke, misnomer and fallacy. It used to be important to have anti-virus back in the day. Like the mid 1990s to early 2000s Today, and in my opinion it's bloat and does nothing more than to mess things up. Also, zero-day malware will slip right on by, like ransomware that has no anti-virus definition. Like polymorphic malware.
So yeah, I don't even run an anti-virus software. And for the most part, you really don't have to. It's a shame you're using the Home version of 7 because in Pro and above you can get access to group policy. There you want turn of autoplay for thumb drives, CDs and whatnot. That's a no, no in terms of malware prevention and infection.
With better security comes more cumbersomeness and a learning curve. It also means staying ahead of what's out there and knowing the industry. If you run the uBlock extension (add-on) in your browser with the malware domain block list that'll help.
A lot of anti-virus is so intertwined in the OS you might need these two tools.
Install AVG on your PC, Mac | AVG installation files
How to use the AVG Uninstall Tool | AVG
I like how they say your PC will NOT be "protected" anymore. It sounds like a marketing thing from the freaking mafia.
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Oh, the fact you can't even right click the adapter to see its properties tells me you
may have OS corruption.
You can A) run an elevated command prompt and try to run everyone's favorite
sfc /scannow or B) do an in place repair install.