can not play a video on IE11 but can play it with firefox

[prukeyhi]

Hi all,
i use mobile app. to upload videos and see them on the web.
as i wrote i can not play video on IE11 (on 2 win 7 machine) but can play it with Firefox and in my iPhone as well.
the error is "error loading media the file could not be play". i should mention that error message did appear once or twice with Firefox , but play fine 99% of the cases.
i think the file is mp4 encoded.
i goggled a bit but no solution...
all flash/you tube can be seen both browser, only specific videos from the app are not.
browsers and flash player are updated. all IE11 set to default.
i cleaned history cookies caches -did not help.
no popup blocker is on IE11
what cause the problem?/how can i solve it?/ whats wrong on IE11?
HTML5-related?
e.g-link to a video (it takes few seconds to load )
Video Mail
can somebody with IE11 see the video?
Thanks!

 

[prukeyhi]

the link and video are safe

up
the link and video are safe.
can somebody with IE11 see the video?
and help with a solution?
thanks

 

[Callender]

See Posts #14 & #15 in this thread. Ignore the brightcove suggestion because the video does not use that platform.

IE11 & Adobe Flash

So as a test try disabling ActiveX Filtering. Exit IE and relaunch to test the video.

 

[prukeyhi]

thanks Callender
-i unchecked ActiveX filtering on internet tab (not trusted site as in #15) and it did not help .
got the same error...
-also tried to add the site

http://email.mailvu.com

in trusted site +unchecked ActiveX filtering, and it did not help.
any other suggestions?
the video link above starts :

http://email.mailvu.com....

 

[Callender]

Okay I will install flash player for IE and see if I get the same problem.

 

[prukeyhi]

Callender thanks
i appreciate it
I'll wait for your results...

 

[Callender]

Well I tried everything that I could think of but could not get it to play.

​

 

[prukeyhi]

thanks again,
interesting issue indeed...
FF-video seen fine
IE 11- not
if not security issue, i think it may related to the video format ?
interesting to check it with previous versions of IE /win.XP
I WROTE THEIR SUPPORT AN EMAIL, 2 TIMES AND THEY ARE NOT ANSWERING yet ...

 

[prukeyhi]

I WROTE THEIR SUPPORT AN EMAIL, 2 -3TIMES
untill they answered - they send me the link below and now i can see the video on IE11.
http://webtest.mailvu.com/msg/i617b0388ccc4432ab1bbc55e81e62c71

Video Mail

he added "webtest" to the address.
here is the original address(can be seen in Firefox BUT not on IE11
http://mailvu.com/msg/i617b0388ccc4432ab1bbc55e81e62c71

Problem is that other videos still canot be seen from the above app. in IE11
i tried to add "webtest" to the address -but i think the support only made experiment
with the discussed video above only.
1-do you have any idea how to make others app. videos seen on IE11?
2-any idea what the change "webtest" to the address caused so i can incorporate it to other videos?
what trick is hiding behind the "webtest" added address ?
Thanks

 

[Callender]

I can see differences in the code for each page. Basically extras have been added to the test video page but I can't figure out the important lines. I've attached text files so that you can see the differences.

View attachment Original.txt​

View attachment Test.txt​

 

[prukeyhi]

thanks again Callender,
unfortunately it looks like Chinese to me :|
can somebody point the extras have been added to the test video page?
or figure out the important lines of the 2 texts ?

 

[Callender]

Basically they have removed this:

 	<script type='text/javascript'>
  var so = new SWFObject('http://static.mailvu.com/player/player.swf','mpl','400','224','9');
  so.addParam('allowfullscreen','true');
  so.addParam('allowscriptaccess','always');
  so.addParam('wmode','opaque');
  so.addVariable('file','wdctravel/mvf161230_110236366.flv?Expires=1484302013&Signature=qmld3WBL2N7TrzKSoH82AxebtCpc19-CdX6n4R~6ol0H74bsvtaP9xdsPq372uAHN85CvU~xbiSTz-fNvnqpLLus87A5z3keHp9mLaZ~AmnNpo6wp-LD3-uoouHqGrFG2P2~gT-PM~ZF0HnMg5I2ckCCbzHfa6e3cfTRWaUR3rM_&Key-Pair-Id=APKAITDNIUUHXACGKCJQ');
  so.addVariable('autostart','true');
  so.addVariable('provider','rtmp');
  so.addVariable('streamer','rmtp://s357rw0nujtau5.cloudfront.net/cfx/st/');
  so.addVariable('logo.file','');
  so.addVariable('logo.link',' ');
  so.addVariable('logo.hide','false');
  so.addVariable('image','h**ps://d1l75k1eru02q4.cloudfront.net/wdctravel/mb1496f288eef4b06ac7ad8851e07fbdcp.jpg');
  so.write('mediaspace');
</script>-->

 

[Callender]

Anyway I need to travel somewhere soon. I will try another IE11 test again later as I reninstalled IE11 a few days ago after a windows update problem. I don't have time now.

 

[prukeyhi]

Thanks again.
the only info. i can get is that,
the site use a cloud service to stream .swf in rtmp protocol
unfortunately i can not do nothing with this info.

Callender, have a nice trip

 

[Callender]

Okay managed a quick test. With IE11 set to default settings the second test video does not play for me.

​

 

[prukeyhi]

very strange .... it does play for me IE11 (even i cleaned caches & internet temp. files)
*i just tested again on my other win 7 machine IE11-the video also works!

 

[Callender]

Still busy but here's another quick test using a different machine. Video plays and progress bar moves but no actual video is displayed.

​

Also toggling ActiveX Filtering prevents the video from loading at all.

​

Test video link was used.

 

[prukeyhi]

Callender,
very strange...
-your flash player is up to date?
-did you hear any audio?
-ActiveX Filtering -should be unmarked (without "V" left to it)

 

[Callender]

I feel stupid now. I've just worked out that after the original test where I installed flash plugin for IE I had since removed it.

It is my practice to clean install flash player every time an update becomes available and I never bother to install the IE flash plugin.

 

[prukeyhi]

there is flash upgrade ~every 3nd week...