Can not update

Frondar · Jan 15, 2013

My Windows Updater has stopped working and I need your help, please.

I get the error code 80070002 - Unknown error.
My CBS folder is attached.

I have used the System Update Readiness Tool and done a SFC scan - no change.

Thank you.

NoelDP · Jan 15, 2013

You have some serious corruption problems in the reports - I'd normally hand these to Tom to solve, be it's his exam week.

Here's the details of the CheckSUR results...

Code:

Checking Component Store
(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0¬961d1f.µ2516c49ÿ4e1_31bj3856ad3r4e35_6.ô.7601.21747_2781c161d72e01f1 amd64_microsoft-windows-m..cursor-library-ansi_31bf3856ad364e35_6.1.7601.21747_none_acdc7a2fd087986e 
(f) CSI C Mark Deployment Missing 0x00000000 c!0251d7be90b..34dd960851b_31bf3856ad364e35_6.ê.7601.1632_fe4t3bb890030e5 amd64_microsoft-windows-m..drivermanager-trace_31bf3856ad364e35_6.1.7601.17632_none_dd81f362582b9265 
(f) CSI C Mark Deployment Missing 0x00000000 c!9f5ef6d28c2..02f083e90ec_31bf3856ad3
4e35_6..7601.2¥747_9b3±3c4166e1e24 amd64_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7601.21747_none_cf64bd82be6eec44 
(f) CSI C Mark Deployment Missing 0x00000000 c!eeb24a67e40.pe9d1dfahe9a_31bø3856ad3º4e35_6.‘.7601.2747_f94e0906c0631db5 x86_microsoft-windows-m..simple-provider-dll_31bf3856ad364e35_6.1.7601.21747_none_c204b9893c68027d 
(f) CSI C Mark Deployment Missing 0x00000000 c!3ed1(571a5d.µ9ea532fd73c_31bæ3856ad3¯4e35_6.«.7601.1w632_473N94496f911471 amd64_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7601.17632_none_cee0ef31a54db1d6 
(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0µ961d1f.ç2516c49¿4e1_31bë3856ad3(4e35_6.°.7601.21747_2781c161d72e01f1 amd64_a1b01961d1ffa7e5666cc2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_none_2781c161d72e01f1

...and the SFC log shows no evidence that the SFC actually ran at all.
What it does show is....

Code:

Line 49467: 2013-01-15 16:59:41, Error                 CSI    00000004 (F) STATUS_OBJECT_NAME_NOT_FOUND #60540# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x17ee870->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[214]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-nfs-clientlocalui-d_31bf3856ad364e35_ngne_d491\u00eadfbfd3e=f6d\v!6.1.\u00f0601.1754"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25094160 (0x017ee810))[gle=0xd0000034]
 Line 49468: 2013-01-15 16:59:41, Error                 CSI    [EMAIL="00000005@2013/1/15:15:59:41.759"]00000005@2013/1/15:15:59:41.759[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 49470: 2013-01-15 16:59:42, Error                 CSI    00000006 (F) STATUS_OBJECT_NAME_NOT_FOUND #60539# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x17ee870->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[214]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-nfs-clientlocalui-d_31bf3856ad364e35_ngne_d491\u00eadfbfd3e=f6d\v!6.1.\u00f0601.1754"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25095224 (0x017eec38))[gle=0xd0000034]
 Line 49471: 2013-01-15 16:59:42, Error                 CSI    [EMAIL="00000007@2013/1/15:15:59:42.610"]00000007@2013/1/15:15:59:42.610[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 49473: 2013-01-15 16:59:42, Error                 CSI    00000008 (F) STATUS_OBJECT_NAME_NOT_FOUND #60538# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0x17eecd0, key = NULL, disp = (null))[gle=0xd0000034]
 Line 49474: 2013-01-15 16:59:42, Error                 CSI    00000009 (F) STATUS_OBJECT_NAME_NOT_FOUND #60533# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 49475: 2013-01-15 16:59:42, Error                 CSI    0000000a (F) STATUS_OBJECT_NAME_NOT_FOUND #104# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 49480: 2013-01-15 16:59:43, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #129729# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xc9d1b0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[214]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-nfs-clientlocalui-d_31bf3856ad364e35_ngne_d491\u00eadfbfd3e=f6d\v!6.1.\u00f0601.1754"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13226320 (0x00c9d150))[gle=0xd0000034]
 Line 49481: 2013-01-15 16:59:43, Error                 CSI    [EMAIL="0000000c@2013/1/15:15:59:43.022"]0000000c@2013/1/15:15:59:43.022[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 49483: 2013-01-15 16:59:43, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #129728# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xc9d1b0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[214]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-nfs-clientlocalui-d_31bf3856ad364e35_ngne_d491\u00eadfbfd3e=f6d\v!6.1.\u00f0601.1754"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13227384 (0x00c9d578))[gle=0xd0000034]
 Line 49484: 2013-01-15 16:59:43, Error                 CSI    [EMAIL="0000000e@2013/1/15:15:59:43.044"]0000000e@2013/1/15:15:59:43.044[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 49486: 2013-01-15 16:59:43, Error                 CSI    0000000f (F) STATUS_OBJECT_NAME_NOT_FOUND #129727# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0xc9d610, key = NULL, disp = (null))[gle=0xd0000034]
 Line 49487: 2013-01-15 16:59:43, Error                 CSI    00000010 (F) STATUS_OBJECT_NAME_NOT_FOUND #129722# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 49488: 2013-01-15 16:59:43, Error                 CSI    00000011 (F) STATUS_OBJECT_NAME_NOT_FOUND #69293# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 49490: 2013-01-15 16:59:43, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

I'll have to research the proper fix procedures for these errors - back later when I have some idea of what's needed, and what's possible.

Frondar · Jan 15, 2013

Well, that's unsettling...

I appreciate you taking the time to do this.

tom982 · Jan 15, 2013

I can do it on Thursday if you want? I have exams tomorrow and Thursday, then the following Tuesday and it's a really easy one on the Tuesday so I don't mind taking on some threads.

It's so strange how the bitflips have lined up like this:

Code:

(f) CSI C Mark Deployment Missing 0x00000000 c!eeb24a67e40.pe9d1dfahe9a_31b[B][COLOR=#ff0000]ø[/COLOR][/B]3856ad3[B][COLOR=#ff0000]º[/COLOR][/B]4e35_6.[B][COLOR=#ff0000]‘[/COLOR][/B].7601.2747_f94e0906c0631db5 x86_microsoft-windows-m..simple-provider-dll_31bf3856ad364e35_6.1.7601.21747_none_c204b9893c68027d  
(f) CSI C Mark Deployment Missing 0x00000000 c!3ed1(571a5d.µ9ea532fd73c_31b[B][COLOR=#ff0000]æ[/COLOR][/B]3856ad3[B][COLOR=#ff0000]¯[/COLOR][/B]4e35_6.[COLOR=#ff0000][B]«[/B][/COLOR].7601.1w632_473N94496f911471   amd64_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7601.17632_none_cee0ef31a54db1d6   
(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0µ961d1f.ç2516c49¿4e1_31b[B][COLOR=#ff0000]ë[/COLOR][/B]3856ad3[B][COLOR=#FF0000]([/COLOR][/B]4e35_6.[B][COLOR=#ff0000]°[/COLOR][/B].7601.21747_2781c161d72e01f1 amd64_a1b01961d1ffa7e5666cc2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_none_2781c161d72e01f1

NoelDP · Jan 15, 2013

(I'd seen the correspondence - but it hadn't registered)

If the OP is happy to wait until then, I'm more than happy to leave it to you - at least he might end up with a working system then

I'm still very much in the learning phase with these errors.

tom982 · Jan 15, 2013

I'll try and explain everything on Thursday then

It's no black magic!

Frondar · Jan 16, 2013

I can wait till Thursday.

tom982 · Jan 17, 2013

Hi Frondar,

Again, sorry for the delay. But I'm free to help now (apart from Monday and Tuesday).

I would like you to upload your COMPONENTS hive please, so I can find a little more information about your problem:

C:\Windows\system32\config\COMPONENTS (it has no file extension)

This file will be too big to upload as an attachment here. So I would recommend uploading it to your Dropbox, Skydrive or file-sharing website of your choice, of which I would recommend: Free large file hosting. Send big files the easy way!

Then send me the link please.

Tom

Frondar · Jan 18, 2013

Hi Tom

I hope I did this right.
Download COMPONENTS.zip from Sendspace.com - send big files the easy way

Thanks again for helping me.

tom982 · Jan 18, 2013

@Noel,

I'll talk you through what I did to fix the corruption here

Looking at the errors in the CheckSUR log, it's quite easy to see there's a fair bit of corruption in a few C marks, so firstly we begin by loading the components hive that Frondar kindly uploaded. I'm not 100% sure on what C marks are actually for, but I know that they reference another part of the registry, which is why the SURT is reporting that the C Mark Deployment is missing. I'll take the first entry as an example:

(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0¬961d1f.µ2516c49ÿ4e1_31bj3856ad3r4e35_6.ô.7601.21747_2781c161d72e01f1 amd64_microsoft-windows-m..cursor-library-ansi_31bf3856ad364e35_6.1.7601.21747_none_acdc7a2fd087986e

This points to the following location:

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\key\\data

So a quick Ctrl+F of the key name finds it for us. For this example (it may differ in other scenarios), you will see two values - one intact and one corrupt:

c!a1b0¬961d1f.µ2516c49ÿ4e1_31bj3856ad3r4e35_6.ô.7601.21747_2781c161d72e01f1
c!a1b01961d1f..2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_2781c161d72e01f1

So although somewhere along the line Windows Update has successfully rebuilt the C mark, the corrupt one still remains. This is pointing to a non-existent key and that's why the SURT is kicking up a fuss. Solution: delete the corrupt one.

I've listed the rest of the errors in the following format. First line: SURT log entry, second line: corrupt value under key, third line: intact value.

(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0¬961d1f.µ2516c49ÿ4e1_31bj3856ad3r4e35_6.ô.7601.21747_2781c161d72e01f1 amd64_microsoft-windows-m..cursor-library-ansi_31bf3856ad364e35_6.1.7601.21747_none_acdc7a2fd087986e
c!a1b0¬961d1f.µ2516c49ÿ4e1_31bj3856ad3r4e35_6.ô.7601.21747_2781c161d72e01f1
c!a1b01961d1f..2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_2781c161d72e01f1

(f) CSI C Mark Deployment Missing 0x00000000 c!0251d7be90b..34dd960851b_31bf3856ad364e35_6.ê.7601.1632_fe4t3bb890030e5 amd64_microsoft-windows-m..drivermanager-trace_31bf3856ad364e35_6.1.7601.17632_none_dd81f362582b9265
c!0251d7be90b..34dd960851b_31bf3856ad364e35_6.ê.7601.1632_fe4t3bb890030e5
c!0251d7be90b..34dd960851b_31bf3856ad364e35_6.1.7601.17632_fe493bb8900c30e5

(f) CSI C Mark Deployment Missing 0x00000000 c!9f5ef6d28c2..02f083e90ec_31bf3856ad34e35_6..7601.2¥747_9b3±3c4166e1e24 amd64_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7601.21747_none_cf64bd82be6eec44
c!9f5ef6d28c2..02f083e90ec_31bf3856ad3
4e35_6..7601.2¥747_9b3±3c4166e1e24

This one was a little trickier as there was only the corrupt value under that key, so I had to get the name from elsewhere. I loaded my hive and cross referenced it with that, to find that the correct name should be:

c!9f5ef6d28c2..02f083e90ec_31bf3856ad364e35_6.1.7601.21747_9b313c4166e61e24

(f) CSI C Mark Deployment Missing 0x00000000 c!eeb24a67e40.pe9d1dfahe9a_31bø3856ad3º4e35_6.‘.7601.2747_f94e0906c0631db5 x86_microsoft-windows-m..simple-provider-dll_31bf3856ad364e35_6.1.7601.21747_none_c204b9893c68027d
c!eeb24a67e40.pe9d1dfahe9a_31bø3856ad3º4e35_6.‘.7601.2747_f94e0906c0631db5
c!eeb21a67e40..e9d1dfaee9a_31bf3856ad364e35_6.1.7601.21747_f94e0906c0631db5

(f) CSI C Mark Deployment Missing 0x00000000 c!3ed1(571a5d.µ9ea532fd73c_31bæ3856ad3¯4e35_6.«.7601.1w632_473N94496f911471 amd64_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7601.17632_none_cee0ef31a54db1d6
c!3ed1(571a5d.µ9ea532fd73c_31bæ3856ad3¯4e35_6.«.7601.1w632_473N94496f911471
c!3ed19571a5d..9ea532f473c_31bf3856ad364e35_6.1.7601.17632_473994496f911471

(f) CSI C Mark Deployment Missing 0x00000000 c!a1b0µ961d1f.ç2516c49¿4e1_31bë3856ad3(4e35_6.°.7601.21747_2781c161d72e01f1 amd64_a1b01961d1ffa7e5666cc2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_none_2781c161d72e01f1
c!a1b0µ961d1f.ç2516c49¿4e1_31bë3856ad3(4e35_6.°.7601.21747_2781c161d72e01f1
c!a1b01961d1f..2516c49f4e1_31bf3856ad364e35_6.1.7601.21747_2781c161d72e01f1

As long as the correct value exists, you are safe to delete a corrupt one

@Frondar, could you download this file:

https://dl.dropbox.com/u/16537616/COMPONENTS.zip

Extract it to your Desktop. There should be one file inside called COMPONENTS (no extension). Then navigate to:

C:\Windows\system32\config\

And rename the COMPONENTS file in there to COMPONENTS.old

Then copy and paste the COMPONENTS file on your Desktop to the config folder

Reboot, run the SURT and post the CheckSUR.persist.log please!

Tom

Frondar · Jan 19, 2013

I cannot rename the original file, nor can I replace it with the new one. Something about the file being open in System.

NoelDP · Jan 19, 2013

Thanks for the explication, Tom - it begins to make sense

Frondar, please reboot, and try again - that may clear the 'block'

Frondar · Jan 20, 2013

Of course that was the problem.

Now the SURT appears to take very long to finish. It's been an hour and it didn't take nearly that long before. Good sign?
I'll leave it a few hours more and hope it will finish.

Update:
It's been close to four hours running and no progress.

tom982 · Jan 20, 2013

Hi Frondar,

Close the SURT then. It usually takes a while, but 4 hours is just too long. Could you post the CheckSUR log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

It might give us a few clues why it failed.

Tom

Frondar · Jan 20, 2013

Here it is. I hope it shows something good.

tom982 · Jan 20, 2013

Hi Frondar,

Looks like the SURT hadn't frozen, it was just doing a lot of fixes - 9000 to give you an idea of why it took so long!

Could you run it again please? If it takes the same time again, cancel it and upload the log as before please.

Tom

NoelDP · Jan 20, 2013

( there's still 3,500 unfixed errors there - look at the bitflips, as well!

)

Frondar · Jan 20, 2013

It's running again. I'll give it until I go to bed tonight. Unless it's done before of course.

tom982 · Jan 20, 2013

NoelDP said:
( there's still 3,500 unfixed errors there - look at the bitflips, as well! )

The cross linking between different keys and values in the COMPONENTS hive is so complicated (I still can't work out how some things relate to eachother) I'm hoping that a few fixes here and there will mean that a few more can get fixed elsewhere on the next run, ultimately leaving just the bitflips at the end. Admittedly, I'm not hopeful but there's nothing to lose I guess

Frondar · Jan 20, 2013

All right, it finished up nicely. (Five hours.)
Fingers crossed for a happy log.

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