Solved Can someone please read my Dump file?

[neoom]

Hey everyone so I've been having some issues lately with my pc bluescreening randomly. I'm running Windows 7 Ultimate Sp1 x32 and can't seem to figure out what exactly is the issue with my computer. I've run chkdsk and have found no bad sectors

So I attached dump file and was wondering if someone could read it for me and possibly point me in the right direction? thanks in advance

 

[SmurofNeves]

You've got an hardware issue here.. You should try
-MEMTEST
-PRIME95
-SEAGATE TOOLS

Hope this gets you going.

 

[Shadowjk]

   Information

STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

This is one of those Blue Screens that could mean almost anything but follow this and we should be able to start somewhere

• Make sure you have enough disk space.
• Check BIOS for Updates
• Scan fully with Anti-Virus
• Scan Memory for 8 Passes and check the slot as well
• If overclocking please return to factory clock settings or remove the device if not a Core component

Guide to using Memtest86+ - Geeks to Go Forums

Please Burn the ISO Image in the folder

For Reference:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 973f5049, The address that the exception occurred at
Arg3: a2c76d1f, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d          test    byte ptr [eax-73h],dl

TRAP_FRAME:  a2c76d1f -- (.trap 0xffffffffa2c76d1f)
ErrCode = 00000000
eax=00000010 ebx=00000000 ecx=00000010 edx=00000000 esi=febad380 edi=fe94a4a0
eip=973f5049 esp=a2c76d93 ebp=a2c7bb5c iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
win32k!GreGetDIBitsInternalWorker+0x6b0:
973f5049 84508d          test    byte ptr [eax-73h],dl      ds:0023:ffffff9d=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR:  0x8E

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

MISALIGNED_IP: 
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d          test    byte ptr [eax-73h],dl

UNALIGNED_STACK_POINTER:  a2c76d93

LAST_CONTROL_TRANSFER:  from 00000000 to 973f5049

STACK_TEXT:  


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d          test    byte ptr [eax-73h],dl

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreGetDIBitsInternalWorker+6b0

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

BUCKET_ID:  IP_MISALIGNED

Followup: MachineOwner
---------

Thanks,
Josh

 

[neoom]

thks for all it was my ram stick the problem .
i can't find a bios update for my mother board abit il9 pro can u please help me .

 

[Shadowjk]

Did you check your Slot? are you sure it is the RAM?

As for the BIOS Update , Don't worry too much about it now If you have Found your Problem

Josh

 

[neoom]

its ok right now i dont have blue screen anymore

 

[Shadowjk]

Okay - Glad you have your problem solved