Can you get a crash dump on computer lock-up?

[wolfpax181]

My wife's laptop has developed a bad habit of randomly locking up to the point you have to hold the power button to shut the laptop off. I'm just wondering if it's possible to get Windows to write a crash dump off events like that, or is that at the point where it's just not going to happen even with the correct options selected?

The laptop is a HP G62 Notebook PC running Windows 7. More exact information can be provided if needed.

 

[x BlueRobot]

You may want to have a look at this tutorial by Brink: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Hope this helps,

Harry

 

[JMV2009]

There is also a possibility to have a debugger connected.

Also check Computer randomly stops responding because of a deadlock situation in Windows Server 2008 R2 or in Windows 7

 

[x BlueRobot]

Have you checked the msconfig?

Start rb: > Search Programs and Files > Type (without quotes) "msconfig" > Startup tab

There may be lots of applications which are using the memory, and therefore causing the laptop to lock-up.

Please provide a screenshot of your System Configuration (msconfig) - http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

You may also want to clean up any corrupting bloatware which comes pre-installed with Windows 7: http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html

Hope this helps,

Harry

 

[wolfpax181]

Thanks for the replies, I'll take a look at it tomorrow when I'm not half in the bag from cold meds.