Cannot access/format external hard drive, please help

[therealbenson]

Yeah, the light on the enclosure is on and everything, so I don't think it's a problem with that.

 

[essenbe]

If the disk won't spin up, there is nothing you can do. It is broken. If you think it might be the enclosure, you could put it back in the notebook and see if it works.

 

[therealbenson]

Okay, I might give that a try. Dang, that really sucks. Well thanks for the help man!

 

[essenbe]

Sorry I couldn't help. But, if you decide to put it back in the notebook and it does work, leave it in. Boot from the installation disk, at the first screen, do not select your language, hold down the shift key and press F10. You will get a command prompt and can do exactly the same thing. Then close it out and replace it with the SSD. You will know it is the enclosure or that it was not connected to the enclosure correctly. That is the best I can do. Sorry I couldn't help.

 

[therealbenson]

No no don't be sorry man, not your fault! I'll give that a try, thanks a lot.

 

[essenbe]

Thanks

 

[adolfofumagalli]

i have the same problem, but i can see it, the only thing is that it shows like the HDD is 500GB and it realy is an 750GB, what to do???

 

[essenbe]

Right click computer, select manage, in the left column select disk management, expand it so that the top and bottom show and post a screenshot in your next post.

 

[adolfofumagalli]

this is my error, and my hhd is working preoperly.... any sugestions????

 

[adolfofumagalli]

sorry i didnt notice your first reply, so i did what you asked me to do. this are the screenshots you asked me for, i tried everithing and nothing seems to work, i even swap the ssd for the hdd in my laptop and tried to format the hard drive from a recovery disk and NO, any thoughts???

 

[essenbe]

I'm somewhat confused. In your first post you said your disk was 750GB. Both Disk Management and Diskpart show it as 5589GB. According to my calculations that comes out to be over 5TB.

 

[adolfofumagalli]

Well that's part of the problem, doesn't even recognize the size. Yesterday night I install that drive back (again) and I tried to format it with a Win 7 CD like if I was gonna install windows back again to it and when I got to the format part where you set up the partitions, I erase all the partitions and tried to create one only partition and then format it... Didn't work at all in fact it gave me an error saying that it is impossible to install anything anymore. The worse is.that before that windows was booting perfectly from that HDD and the size.was. 750 GB

 

[essenbe]

Is the hard drive still under warranty? Also, what brand drive is it? Can you try connecting it to another computer to see if the same thing happens?