Cannot access the modem (no default dns, media disconnected)

[orety]

Hello everyone, I have a problem with connecting to my modem. When I plug it in to computer I've got "Unidentified network" and no network access, when troubleshoot: "Local Area Connection doesn't have valid ip configuration", then when ipconfig /all: there is no default dns, and when trying to /renew cant do anything cause "media disconnected". Modem type is Netopia 3341-ENT...

 

[Ztruker]

What does Device Manager show you for Network Adapters? Any yellow marks? If yes then you need to download and install the driver for the network card.

 

[orety]

It actually shows "6TO4 Adapter" as yellow, but when i try to update it gives me "driver software is up to date".

 

[2xg]

Hi orety,

In addition, can you please do a Power Cycle?

Also, please post an ipconfig /all output for review.
How to run an ipconfig /all command? | 2xg's Networking Tutorials

 

[orety]

here it is, cheers:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\grek>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ziom
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-B8-E2-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi
Adapter
Physical Address. . . . . . . . . : 00-21-00-5F-6B-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-EC-E2-52-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c21:6397:3f04:4002%10(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.64.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167780076
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-50-47-DA-00-21-00-5F-6B-4A

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{4DE8913B-98DB-4A03-9647-FA48A25F7
D7E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{69A82790-80E0-470F-AFB8-1C95AA5AE
869}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\grek>

 

[2xg]

Did you also do Power Cycle?

Lets uninstall/reintall the problematic network adapter from Device Manager, when you restart your computer it should automatically reinstall the driver back. Please see this tutorial.

 

[orety]

yes i did, ok will do and let you know if it helped.

 

[orety]

okay, here is what happened: "yellow" "6TO4 Adapter" which i uninstalled before restart disappeared, this time the yellow one is "isatap.{69A82790-80E0-470F-AFB8-1C95AA5AE869}

 

[orety]

and when i tried to update ISATAP the same story - it's already installed...

 

[2xg]

In addition, you may try resetting both TCPI/IP and Winsock.
Click on Start=> All Programs => Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Restart the computer after and test your connection again.

If the resets didn't work, we can try assigning Static IPs in your computer, are you familiar with this process? You will need to run an ipconfig /all from a working computer so that we can use the same subnet.

 

[orety]

resetting didn't help. well I've never done this but lets give it a try, just tell me what to do exactly - and what do you mean "working computer" - i'm using the same computer but my internet doesn't work so I'm forced to connect to unsecured network to solve the issue...

 

[orety]

I already tried to connect modem to another laptop but unfortunately results were the same: unidentified network and so on...

 

[2xg]

There's something going on with your connection then, I'd suggest for you to contact your ISP and see what they have to say.

 

[orety]

okay then, thanks anyway.

 

[Ztruker]

Try disabling IPV6:
1. Go to the Control Panel and select Network & Sharing center.
2. Click manage network connections and disable your dial up/broadband if you use wireless. Disable wireless if you use dial up/broadband.
3. Right click your network connection and then left click properties.
4. Uncheck the Internet Protocol Version 6 (TCP/IPv6)
5. Click OK and exit.

 

[orety]

Didn't help, still "unidentified network". Thanks anyway.

 

[orety]

the problem might be here (from teksavvy site):
"Can I use my own modem?
Yes, you can use your own modem. The modem must support G.DMT and must be PPPoE configurable. Telus modems will not work." - What I have is Netopia 3341 and I have no idea if it supports it.