Cannot back-up corrupt drive C... help!

[tlynnec]

Hi,

First off, I'm on a Dell Inspiron 1520 that originally ran Vista but was upgraded to Win 7 about 3 months ago.

When my regularly scheduled backup ran two days ago, it gave me the following message: "Windows Backup skipped [insert file locations here] because it is on corrupted drive C:/"

Windows Backup skipped C:\Users\x\Documents because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Documents because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Music because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Music because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Pictures because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Pictures because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Videos because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Videos because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\Roaming because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\Local because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\LocalLow because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Contacts because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Desktop because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Downloads because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Favorites because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Links because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Saved Games because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Searches because is it on corrupted drive C:\.
​

I can access all of the files above and was able to manually move them to an external hardrive, where they function just fine.

I tried to run System Restore and and got this message: "The disk Local Disk (C has errors. Windows has detected file system corruption on Local Disk (C. You must check the disk for errors before it can be restored."
Followed by: "Windows can't check the disk while it's in use. Do you want to check for hard disk errors the next time you start your computer?"

I am unable to set a date/time for such a check. No such check takes place when I start. I have run chkdsk manually, but have gotten no errors. I have run antivirus (AVG, CCcleaner, etc.) I have been unable to set a restore point because "the C: drive has not been checked" & I cannot run a backup because I get the message that "the local disk (C is corrupt".

I have also run all of the Dell diagnostics accessible before windows boots up, but no errors were found.

Finally, some of the programs I had installed before upgrading are inaccessible. When I try to access them, windows tells me that they are "on corrupted drive C:/"

I'm really frustrated and completely out of ideas, and Dell has been far from helpful because they claim it is a software problem. Please help!

Thanks in advance,
tlynnec

 

[richc46]

Welcome

How about going to the website of the HD Mfg and taking the hard drive test.

 

[zigzag3143]

Hi,

First off, I'm on a Dell Inspiron 1520 that originally ran Vista but was upgraded to Win 7 about 3 months ago.

When my regularly scheduled backup ran two days ago, it gave me the following message: "Windows Backup skipped [insert file locations here] because it is on corrupted drive C:/"

Windows Backup skipped C:\Users\x\Documents because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Documents because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Music because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Music because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Pictures because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Pictures because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Videos because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\Public\Videos because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\Roaming because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\Local because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\AppData\LocalLow because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Contacts because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Desktop because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Downloads because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Favorites because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Links because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Saved Games because is it on corrupted drive C:\.
Windows Backup skipped C:\Users\x\Searches because is it on corrupted drive C:\.
​

I can access all of the files above and was able to manually move them to an external hardrive, where they function just fine.

I tried to run System Restore and and got this message: "The disk Local Disk (C has errors. Windows has detected file system corruption on Local Disk (C. You must check the disk for errors before it can be restored."
Followed by: "Windows can't check the disk while it's in use. Do you want to check for hard disk errors the next time you start your computer?"

I am unable to set a date/time for such a check. No such check takes place when I start. I have run chkdsk manually, but have gotten no errors. I have run antivirus (AVG, CCcleaner, etc.) I have been unable to set a restore point because "the C: drive has not been checked" & I cannot run a backup because I get the message that "the local disk (C is corrupt".

I have also run all of the Dell diagnostics accessible before windows boots up, but no errors were found.

Finally, some of the programs I had installed before upgrading are inaccessible. When I try to access them, windows tells me that they are "on corrupted drive C:/"

I'm really frustrated and completely out of ideas, and Dell has been far from helpful because they claim it is a software problem. Please help!

Thanks in advance,
tlynnec

It could be software, or hardware. Have you tried doing a repair install? Or a system file check (type cmd in search>right click and run as admin>sfc /scannow)?


let us know if you need help

Ken

 

[Bill2]

Try selecting what you want to backup.

Run Set Backup - choose backup location - select "let me choose" - go to Computer / (C: )/users - and select users you want to backup, and then run backup.

 

[tlynnec]

Thanks for all the quick feedback!

Bill2 - Thanks, but I tried that and it failed. Same message.

zigzag/Ken - Nope haven't tried that yet. I'll run scannow and cross my fingers, thanks

richc46 - the dell diagnostics found nothing wrong with my harddrive, but I will look up the manufacturer and try that as well. After 3 years of hard use, it wouldn't surprise me if the HDD is failing.

*crosses fingers and gets to work*

 

[richc46]

I think that it may be the hard drive; wish you luck.