Solved Cannot Complete Installing Updates, or Check for New Updates

[QuagsireQing]

My last successful update check was September 11, 2012. Some updates installed successfully, others failed. The failed ones were:

Update for Windows 7 (KB2719857) Recommended
Update for Windows 7 (KB2735855) Important
Update for Windows 7 (KB2741355) Recommended

Windows Update now says, "Restart your computer to install important updates." When I do, the computer shuts down, saying "Preparing to configure updates..." When it restarts, it says, "Configuring updates...100% completed..." then restarts again. Upon reaching the welcome screen this time, it says "Failed to configure updates...reverting changes...Welcome" and returns me to my desktop. At this point, when I try to manually check for new updates (or if I just leave Windows Update alone until it checks itself), Windows Update tells me "Restart your computer to install important updates," and the process loops again, so I cannot check for updates.

Things I have tried:
-FixIt (MicrosoftFixit.wu.LB.137271463094452760.1.1.Run)
-Manually installing the failed updates (each one tells me that "The update is not applicable to your computer")
-Startup repair (though, I'm having no problems starting up)
-Rebooting in safe mode, then restarting
-Disabling F-Secure firewall and antivirus
-System Restore to a point before these updates were attempted (this resulted in a message saying that System Restore failed, but at the same time, System Restore also presents me the option to undo the System Restore, which also gives me a failure message 0x80071a91)

I've never posted on a help forum like this before, so please be patient and clear with instructions on how to provide any information I need to you!

 

[NoelDP]

There are a few hundred MS Fixits - which one have you used?

 

[QuagsireQing]

There are a few hundred MS Fixits - which one have you used?

MicrosoftFixit.wu.LB.137271463094452760.1.1.Run

 

[QuagsireQing]

I take it my issue is a unique one? (Please excuse the double post.)

 

[NoelDP]

To an extent, all issues are unique - because no two computers are ever in an identical state once removed from the packing and booted for the first time.
(sorry about th elack of response, but I seems to have missed it)


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

then zip the CheckSUR.log and attach it to your reply.
The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and will exit silently - it may appear to freeze for most of that time, but be patient.

 

[QuagsireQing]

Thanks for being willing to help me out, Noel. Here's the CheckSUR.log.

 

[NoelDP]

Your CheckSUR log shows only one remaining error.
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.20928_none_c332980a0e6364ee.manifest

Since I'm still a learner at this aspect of the logs, it'll take me a little time to get my act together on it and get back to you - please be patient

 

[NoelDP]

Hmm - I'm going to have to call in the troops on this - I can find no reference to that manifest file anywhere, and don't know well enough what I'm doing to guess!

 

[tom982]

Your CheckSUR log shows only one remaining error.
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.20928_none_c332980a0e6364ee.manifest

Since I'm still a learner at this aspect of the logs, it'll take me a little time to get my act together on it and get back to you - please be patient

Hmm - I'm going to have to call in the troops on this - I can find no reference to that manifest file anywhere, and don't know well enough what I'm doing to guess!

Usually you can get away with sourcing the location of the manifest by seeing what .mum and .cat files are missing in the log as well - seeing as there aren't any in this log it just makes our lives harder! I decided to give it a go with Google and I found a few updates, but after downloading and extracting them, they didn't find the file. Time to source it the hard way!

QuagsireQing, could you zip up and attach the following file to your next post please?

C:\Windows\system32\config\COMPONENTS

Tom

 

[QuagsireQing]

QuagsireQing, could you zip up and attach the following file to your next post please?

C:\Windows\system32\config\COMPONENTS

Tom

Attempting to add this file to an archive failed, due to the file being in use by a process (I don't see any process named "Components" running at the moment, though). I usually use WinRAR; is there another free archiving program that will allow me to add system files for you? or is there a process I can safely stop that will unlock COMPONENTS and allow it to be added to an archive?

 

[tom982]

Copy the file to your Desktop and zip it up from there It sounds as if WinRAR lacks the permissions to write to that folder.

 

[NoelDP]

I think the problem is that it does too many sequential reads, and some of the content is locked?

 

[QuagsireQing]

Copy the file to your Desktop and zip it up from there It sounds as if WinRAR lacks the permissions to write to that folder.

I'd thought of that, as well, but when I try to paste it to the desktop, I'm met with a File in Use error: "The action can't be completed because the file is open in System. Close the file and try again."

 

[NoelDP]

That sounds as if there's something protecting the file - try it in Safe Mode (it may be an AV, or it may be a service that's stuck)

 

[QuagsireQing]

Got it.

 

[tom982]

Got it.

And I've got your manifest Turns out it originated from KB2524375. Here's how to fix your problem:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download: Update for Windows 7 (KB2524375) - Microsoft Download Center - Download Details

Tom

 

[QuagsireQing]

I did not receive any error codes throughout the process of running those steps. Here's the log.

 

[QuagsireQing]

Sorry once again to resurrect this topic, but is there a next step? The problem persists.

 

[NoelDP]

Ah - sorry!
There are a fair number (16) of Package errors still showing which need to be addressed.
I'm actually a little surprised that there aren't more, after the manifest repair.
I know how I'd adress these - but it's not the 'approved' way, so I'd rather let Tom finish the job.

I'll ping him if he doesn't respond soon

 

[tom982]

Ah - sorry!
There are a fair number (16) of Package errors still showing which need to be addressed.
I'm actually a little surprised that there aren't more, after the manifest repair.
I know how I'd adress these - but it's not the 'approved' way, so I'd rather let Tom finish the job.

I'll ping him if he doesn't respond soon

Ahh, I really need to extract all of these updates so I have the files available. I don't have the files, but if you do then I've got a batch file for you to zip them up

copy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\mstscax.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\tsgqec.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\aaclient.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16700_none_1ccb165e79ec3635\wininet.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_1512e25f6aedb9ba\tzres.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.16684_none_427eb90c38e711f1\wab.exe %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20821_none_b99052a114cae695\win32k.sys %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.20814_none_4354073151cbeb4b\wab.exe %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20861_none_4e4de6cb9b7c1c97\mstsc.exe %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.20831_none_62effa8b7dd26186\iertutil.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\cdd.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\dxgkrnl.sys %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\dxgmms1.sys %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.16700_none_6285cd3a649d5492\iertutil.dll %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16699_none_ab9825b044e4d3af\dxgmms1.sys %SYSTEMROOT%\tempfolder
copy C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16700_none_cfc53abcaee30fa2\urlmon.dll %SYSTEMROOT%\tempfolder