Solved Cannot create, reply or forward message with WL Mail 2011

[Jose Pinho]

I was running WL Essentials (version: 14.0.8117.0416) when KB2520039 (upgrade, not removable via Windows & Uninstall / Change), installed itself automatically. Then, every time I ran WL Mail, got this message: "Failed to initialize Shared Canvas: System.IO.FileNotFoundException: Not possible to load file or assembly 'WindowsLive.Writer.Localization, Version=15.4.3508.1109, Culture=neutral" (for short, the message goes for about 10 lines).

To eliminate this problem, downloaded and installed WLE 2011 (15.4.3538.0513), after uninstalling WLE 2009.

NOTE: When installing any WLE version I just pick WL Messenger and WL Mail.

Now, every time I try to create, reply or forward a message in Live Mail, I receive this message: "A problem has occured when trying to open this message. A problem has occured. Please try again". No error codes are presented.
Also, I can not "Add to Calendar". If I try, the exactly same message appears.
I do receive all mails sent to me, and I can also send confirmation when message sender requests to do so.

I have already tried the following:

1. Repair Windows Live Essentials (via Uninstall / Change). Issue remains.
2. Uninstall and reinstall WLE 2011 (version 15.4.3538.0513). Did not work.
3. Remove and re-create all accounts (gmail and hotmail). Issue remains.
3. Uninstall WLE 2011, and install WLE 2009 (a.k.a. 14.0.8117.0416), and WL Mail works fine.
4. Install WLE 2011 over WLE 2009. Issue remains.


Do you guys have any ideas?

Thanks, in advance.

Jose Pinho

 

[Roderunner]

Hi J P,
I tried newest WLM and could'nt get back to same version 3. as your post, fast enough. It's far superior IMHO. I have good security programs so older version does'nt cause problems and is not flagged by Secunia as 'End of Life'
If your happy with yours, stick to 2009.

 

[Jose Pinho]

Hi Roadrunner,

Thanks for the reply, but I would like to keep the post open for some more days, to see if someone comes with a solution.
I have "googled" a lot, before arriving in this forum,and found other people are facing exactly this same issue. I have also tried Microsot official forum, in Brazil, and they are as lost as I am, making me go in circles, returning to my very first post there.
If no solution appears I will go back to 2009 version, but for some time, quoting your footnote, I will try to "get the cheese", avoiing to be caught by the mousetrap (it causes a painful headache).

Jose Pinho

 

[Roderunner]

Do you have a Windows Live ID that you use to sign in to WLM ?

 

[Jose Pinho]

Hi Roadrunner,

Although I do not use Windows Live ID to enter WLM, I do have one, and entering WLM using Windows Live ID is available in WL mail via a "shortcut" button (Enter), when I open WL Mail.
Any path you know I can use to overcome the issue?

Thanks once more.

Jose Pinho

 

[Roderunner]

Its better to sign in to WLM, that way you get 'Safe' + 'Blocked' sender list to cut down on Spam and adding contact's address is done automatically.

 

[roncerr]

...NOTE: When installing any WLE version I just pick WL Messenger and WL Mail...
...I have already tried the following...

4. Install WLE 2011 over WLE 2009. Issue remains.

If you really need Messenger then you have no choice other than 2011. I would uninstall the Essentials package completely, reboot, go to Windows Update and change the settings so that it never downloads or installs anything automatically (at least until you get 2011 working properly). Reboot again. Go to Windows Update to make sure you have all the security updates. Also, since you no longer have any part of Windows Live Essentials installed, there souldn't be any update offered mentioning WLE at all. Make sure your computer is working properly before installing anything else. If all is OK, go back to the original 2011 WLE web installer file (or the WLE website itself to obtain it) and begin the install all over again, choosing only Mail at first. Reboot. After Mail 2011 is installed and working properly you can go back to the install file to add Messenger.

Personally, I prefer to manually go to WU every 2nd Tuesday of the month to check for updates, read about each one, and install the ones I'm sure I need in small groups. But that's just me.

 

[Jose Pinho]

Thanks for the hint, roncerr.
I have already tried installing only WL Mail, after I have experienced another side effect of WLE 2011:
When I try to uninstall WLE 2011 or one of its components, when the progress bar of WLE removal approaches about 70% (wild guess), the dialog box presents a message, that reads something like (I am using a different language, Brazilian Portuguese): "Problem. A problem was found when removing the application". After that I see an error code, generally pointing the cause of the issue as related to either winlogon or writer (funny, since I never pick writer as an installation option). From the other two removal options (find and run wlarp.exe, and run a command line) available in Windows forums and download pages, only command line does the trick (Start > Accessories> Command prompt as an administrator): "c:\program files\windows live\installer\wlarp.exe" /cleanup:all /q.
Anyway, I tried to install just WL mail, using both the online and offline installer, to no avail.
So far, it seems I will have to stick to WLE 2009, if no option to solve this issue with WL Mail appears.
Concerning the KB2520039 upgrade, because of the claims from lots of people, Microsoft made this change optional, rather than critical, so it no longer installs itself automatically. My Windows Upgrade is off, and once a month, I manually check and choose the updates to install.
As previously mentioned, I have seen this same issue in several places over the internet. Options like uninstall and reinstall WLE 2011, and remove and re-create the e-mail accounts are the usual initial approaches. When those do not work, the user is oriented to contact Windows forums. So far, I read of a person in Australia, who did get a solution from a Windows forum,what included making either changes or repairs to Windows registry. I tried to contact this lucky person, but did not succeeded.
Thank you, anyway, for the support.
I will wait for a week or so. If no solution comes out, I will close this thread.

 

[roncerr]

Perhaps this link to Microsoft will help: Diagnose and fix program installing and uninstalling problems automatically

 

[Jose Pinho]

Hi Roncerr,

Thanks for this additional help. Tried it, but the issue remains.
If you or any other fellow has any other suggestion, be sure I´ll try it.
If none shows to be effective, I will follow Roderunner and move back to 2009 Moel Year (so to speak).

 

[Roderunner]

J.P.
I have been quietly following your thread in the off chance your expectations were fulfilled. So far no such luck. My only reason for ditching WLM 2011 was having to multi click to perform a task that could be done in 2009 in 1 or 2 clicks. Other than that everything worked.

 

[roncerr]

...Tried it, but the issue remains...
If none shows to be effective, I will follow Roderunner and move back to 2009 Moel Year (so to speak).

If I were having so much trouble trying to install a Microsoft program intended to be used on Windows 7, I would seriously consider doing a clean install of Windows 7. I would do that even if I intended to uninstall (or never install) the program rather than use it. As much as I prefer the 2009 version over 2011 for Mail, I also want to know that my Windows 7 Operating System is in good shape.

 

[Roderunner]

If I were having so much trouble trying to install a Microsoft program intended to be used on Windows 7, I would seriously consider doing a clean install of Windows 7. I would do that even if I intended to uninstall (or never install) the program rather than use it. As much as I prefer the 2009 version over 2011 for Mail, I also want to know that my Windows 7 Operating System is in good shape.

I tend to re install Windows frequently, more for something to do as opposed to fixing things. Once all updates have been done, I install DirectX, if it fails to install I start again as I have found it can cause trouble if not done.

 

[roncerr]

...Once all updates have been done, I install DirectX...

I don't recall having to install DirectX with Windows 7. Are you talking about Windows 7 or Windows 98?

 

[Roderunner]

Win7 as in my specs.



This is the Link.
Image from:- www.tweakguides.com

 

[roncerr]

Win7 as in my specs....

That was my point. It's a component of Windows 7, so you would only be installing an update. But since it's an update to a built-in component, wouldn't Windows Update take care of the updates as well? According to your link to DirectX: "Updating the DirectX Runtime is achieved by installing the latest Service Pack or obtaining a newer version of Windows."

After re-reading your original post, it sounds like you meant that you just did the DirectX update separately from the other Windows Updates. If so, I would be inclined to do it the same way. I just haven't noticed it lately. Perhaps I got it via SP1.

 

[Roderunner]

Hi roncerr, have you a copy of the Tweaking Companion, it has a lot more info than I can quote TweakGuides.com - The TweakGuides Tweaking Companion

 

[Jose Pinho]

Since no other suggestion was presented, I am closing this item.
Thanks for all hints and support.
I am back with WLE 2009.
No issues so far.

Jose Pinho