Solved Cannot get Windows 7 to see my network printer

McSeven

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It used to work okay. I installed a new release of Avira Antivirus and they must have changed how it works, because it is using the Windows Firewall. :confused:

The network printer does not show in the Add Printer screen and it cannot be reached by its ip address or name.

I checked the Windows Firewall settings and they seem correct.

Any help would be appreciated! Thanks in advance!

Forgot to mention that I also change the security choice in my router per Verizon from WAP to WPA2.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
Turn off the firewall and try it. If okay then it's a firewall setting.
Ditto for Avira.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
With the firewall off the printer still does not show up.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
You say you changed the security mode of router. Are you sure the printer is getting an IP? Maybe it is the printer that has a problem. Checked in router administration page, DHCP client list?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
What I had to do is default the settings in the printer and then set it up again. So far it works. We shall see what happens when everything is shut down and started up again.

Yes it did and does now and an ip address.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
Well it for some reason quit working. Computer thinks it is offline. :mad:
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
You could try pinging the printer IP (if it has ability to respond back).

Shouldn't happen but you could check if the printer IP has changed (or does it communicate with name?).

Try adding the printer name to the hosts file?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
Bummer, the printer was on Automatic. We shall see how it goes.
Thanks for the ideas guys.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
Well it is working today so far!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HomieJunker
OS
W7 Prof 64 bit
CPU
i7-3770k
Motherboard
Sabertooth Z77
Memory
G.Skill Sniper 1866 16 GB
Graphics Card(s)
Evga GTX 770
Sound Card
Sound Blaster Z
Monitor(s) Displays
Asus VG278HE
Screen Resolution
1920 x 1080
Hard Drives
4 Seagate Barracudas 250 GB
2 Intel® X25-M 160GB
PSU
Corsair H1000X
Case
Lian-Li A77B
Cooling
Phantek 120 dual fans
Keyboard
Corsair K70 RGB
Mouse
Logitech G502
Internet Speed
FiOS Quantum
Antivirus
Avira
Browser
Chrome
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