Cannot Go Online in Normal Mode only in Safe Mode

[lsbarish]

My computer has been only allowing me to go online in safe mode. I need to go on in normal mode in order to access certain files, etc. I've been on the phone for 5 days with "experts" in India (phonesupport) and still cannot go online in normal mode. Any suggestions?
Thank you very much, Lois

 

[richc46]

Lois
Set your computer to set in clean boot mode
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
If you are able to boot, you will be able to discover the cause of your problem, by putting the services back one at a time to find out the cause of the problem